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Spotify stays on a black screen.

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Spotify stays on a black screen.

Casual Listener

I can't open Spotify on MacBook Pro, black screen stays on. this is suddenly happened.  

Plan

Premium

Country

Turkey

Device

MacBook Pro 

Operating System

macOS Catalina 10.15.7

 

My Question or Issue

 

Ekran Resmi 2020-10-04 22.35.09.png
3 Replies

Re: Spotify stays on a black screen.

Rock Star 23
Rock Star 23

Hey @Nizamm, thanks for reaching out to the Community!

 

Could you try restarting your Mac? You're able to do this by going to  > Restart. 

If that doesn't help, could you try a clean reinstall of the app following these steps

 

If you're still having trouble, let me know the Mac model you have, as well as the current software version for the Mac. You can find this by going to  > About This Mac. 

 

Let me know how this goes!

Billy-JRock Star 23
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Note: I'm not a Spotify employee.

Re: Spotify stays on a black screen.

Casual Listener

I tried everything and still stays on black screen. MacBook Pro A2289. macOS Catalina 10.15.7

Re: Spotify stays on a black screen.

Moderator
Moderator

Hey @Nizamm

 

Thank you for your reply.

 

Would you mind letting us know how much free space you have?  You can find it by following these steps: Press the Apple icon in the top left of the screen > About this Mac > Storage tab.

 

Keep us posted. We'll have an eye out for your reply.

 

Cheers!

JeremyModerator
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