Spotify stops playing on app and browser

[#1]

When I am trying to listen to Spotify on my computer ( OS Ventura 13.0)....
--The App will MAYBE play one song, but sometimes it doesn't play at all. The progress bar of the song is moving but there's no sound--I don't have sound issues with any other program
--The browser does the same thing...it will maybe play one song and then the volume stops working. When I refresh the page, it will again play one song and then stops

I have cleared cookies, uninstalled and reinstalled the app, checked my computer and browser for updates...it has been going on for over a month. Help!

[OscarDC]

Hey there,

Thank you for reaching out to the Community and welcome.

If the issue is happening on the desktop app and also the Web Player, most likely it's related to some specific cache stored on the files of your PC. The specific cache needs to be deleted from the host files directly. You'll find the process in this thread (even if the topic is different).

In case the issue persists, would you mind checking on a different device to see if it makes any difference.

We'll be on the lookout.