Spotify turns black after opening

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Spotify turns black after opening

SteveJobs
Roadie

Since this morning, spotify turns black after opening. It asks me for login every time I open the app, then it loads. but it comes black after a few seconds.

 

Screenshot 2015-12-05 05.59.28.jpg

4 Replies

Re: Spotify turns black after opening

Dreadlord
Community Legend

Hey @SteveJobs,

 

Can you please try launching spotify from the command line and let me know the outcome?

 

%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers

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Re: Spotify turns black after opening

SteveJobs
Roadie

I have a Mac.

Re: Spotify turns black after opening

Dreadlord
Community Legend

Hey @SteveJobs,

 

I should have noticed that  :)

 

/Applications/Spotify.app/Contents/MacOS/Spotify --disable-accelerated-layers --disable-accelerated-fixed-root-background

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Re: Spotify turns black after opening

SteveJobs
Roadie

Thanks, I managed to see the error directly in the terminal: Connection error: login_region_mismatch. I usually use a VPN to connect to spotify, because I have the USA version even thought I'm in europe. Usually spotify says that my region doesn't match, directly in the application when the days are expired, but this time it decided to show me a black screen instead! By the way, the problem is now fixed, thanks. Hope it won't show a black screen the next time too!

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