Spotify web player stops playing when I switch podacast or playlist

[kathleen45]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi! I keep having to delete the history and cookies to make Spotify play.

When I listen to something, Spotify keeps on playing until I want to change the podcast or playlist. If I click on play, it keeps turning without sound. No error message.

If I delete the recent history, cache, cookies, etc. and I reclick Play, it plays.

What can I do to stop this? Thank you

[Ivan]

Hey there @kathleen45, 

Thanks for reaching out to the Community about this. 
 

We'd suggest you try opening the web player in a private/incognito window. This step makes sure you avoid issues with your browser's cache. If that doesn't do the trick try again in a different kind of browser.  

It's also a good idea to restart the device on which you experience this issue. This basic step is very simple, but often overlooked.

Hope this helps. Let us know how it goes. 

[kathleen45]

Ouh I will try that, thank you!

[kathleen45]

Okay, Firefox private window, did not work, I got the same problem. I changed from a playlist to a podcast and the arrow just turned and turned.

Safari is not supported.

I am now trying with Chrome. Not working either, I try changing podcast, I click the play button and nothing happens.

[Ivan]

Hey @kathleen45, 

Thanks for keeping us in the loop.

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same.

If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.
 

Hope this helps. Keep us posted.