Spotify will not close properly; requires force quit

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Spotify will not close properly; requires force quit

techno_telemann
Casual Listener

Plan

Premiem

Country

USA

Device

iMac (Retina 5K, 27-inch, 2019)

Operating System

macOS Mojave 10.14.6

 

My Question or Issue

Spotify will not close properly. It gets stuck every time I try to quit and always requires a force quit. Here is a video of the issue.

5 Replies

Re: Spotify will not close properly; requires force quit

Rock Star 15
Rock Star 15

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

Keep me posted.

LoxerRock Star 15
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Note: I'm not a Spotify employee.

Re: Spotify will not close properly; requires force quit

techno_telemann
Casual Listener
The clean install did not work and I’m already on 10.14.6. After reinstalling, the app quit properly the first time but now continues to freeze and require a force quit.

Re: Spotify will not close properly; requires force quit

Rock Star 15
Rock Star 15

Hey @techno_telemann,

 

Could you try disabling Hardware Acceleration?

Just open the Spotify Menu in the Menu Bar next to the  logo and you can find it there.

 

Let me know how that goes :)

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify will not close properly; requires force quit

techno_telemann
Casual Listener
I disabled hardware acceleration, but the issue persists.
Highlighted

Re: Spotify will not close properly; requires force quit

Rock Star 15
Rock Star 15

Hey @techno_telemann,

 

Try in Safe Mode, reinstall Spotify there to see if that makes a difference.

 

To enter Safe Mode first make sure Firmware password is off and just hold the shift key once you hit the button to turn on the Mac.

 

Let me know how that goes :)

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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