Hey there @Hummingcath,
Thanks for reaching out - we’re here to help!
We suggest you try reinstalling the app on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.
It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. For example, some shared or public networks (e.g. schools/work/office) might restrict access to certain services, which would explain what happened here.
Hope this helps. Let us know how it goes.