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Sptify instalado en IMac, pantalla en negro

Sptify instalado en IMac, pantalla en negro

He reinstalado Spotify varias veces, pero pantalla sigue en negro, pero puedo reproducir musica con el menu Reproduccion de Spotify de borde superior.
Pero pantalla no muestra ninguna informacion.
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4 Replies

Dian

Hey there,

 

Thanks for posting in the Community. We hope you don't mind us replying in English.

 

Could you try performing a clean reinstall of the app as described on this page? It is a more thorough way to reinstall the app. 

 

How did that go?

 

It'll be also very helpful if you could provide a screen recording of the issue, so we can understand better what is exactly going on on your end.

 

Keep us posted,

 

Cheers!

DianModerator
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JorgeGoni

https://www.youtube.com/watch?v=8qozKSgOE-A

Here is the video of the problem - Spotify App in black, I have reinstalled different versions, I have done like 10 times...

The application Works, buy screen is in black, so I cannot move from the actual playlist.

By the way, the link from Dian´s message "this page" abobe posted doesn´t work (https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/474648%C3%...)

Mi iMac (27 inch, Mid 2010) ha macOS High Sierra Version 10.13.6

Processor: 3.2 GHz Intel Core i3
Memory: 16 GB 1333 MHz DDR3
Gráphics: ATI Radeon HD 5670 512 MB

JorgeGoni

Please note that "buy" was mistake and means "but"

Eni

Hey there @JorgeGoni

 

Thanks for getting in touch about this. 

 

No worries, you can check the steps of the clean reinstall here. If you haven't tried these specific steps yet, we suggest that you do so to see if they make the difference. 

 

If the issue persists, would you mind checking if the OS of your PC is up to date?

 

Also, could you let us know if this started happening after a specific event such as an update?

 

We'll be on the lookout.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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