Stop song at 0:04

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Stop song at 0:04

leo59345
Newbie

Plan

Premium

Country

France

Device

Macbook Pro late 2016

Operating System

macOS 10.14.2

 

My Question or Issue

 When I want to play a track that i haven't already played on my Mac, the track stops at 0:04, then a blue messages appears at the top "can't play the song" (in French so I don't know the translation in english), then I need to go back to the beginnig of the track and i plays normallly. It apprears only when i play a song by clicking on it (when it wasn't pre-loaded), it works normally the the following songs of an album or a playlist)

1 Reply

Re: Stop song at 0:04

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
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