Stuck on Offline mode

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Stuck on Offline mode

Maulegman
Newbie

Plan

Premium

Country

 Guam, USA

Device

IMac

Operating System

OS 10.13.6

 

 

 

My Question or Issue

After updating to the following version (1.0.87.491.ge2a121fc) my spotify widget will not go online, but if I use the browser version I can.  Prior to the update it was working fine.

Help please.

2 Replies

Re: Stuck on Offline mode

Rising Star 9 merlijnv2000
Rising Star 9

Hi!


Are you sure you're connected to the internet? If yes, try to reinstall the Spotify app completely, this is often overlooked.
If that doesn't work, you could try to log in to Spotify using a different internet connection.

merlijnv2000Rising Star 9
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Re: Stuck on Offline mode

Rock Star 15
Rock Star 15

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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