The Mac Book app does not play songs

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The Mac Book app does not play songs

dorbach
Casual Listener

 

I am using MacBook latest release (2018), when I press the play the song is not advancing...any song...

5 Replies

Re: The Mac Book app does not play songs

Rock Star 21
Rock Star 21

Hi @dorbach, welcome to the Community!

 

Have you tried logging out and back in the account to see if the issue persists?

 

Does it only happen with the play button or also with other commands?

 

Is there any other fact/information you think might be relevant?

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: The Mac Book app does not play songs

dorbach
Casual Listener
yes, I have now logged out and back in, but the issue persist. It shows like it is on play mode but no progress at all.And all the rest works fine...but cannot play the music..

Re: The Mac Book app does not play songs

Rock Star 21
Rock Star 21

Ok @dorbach

 

I'd suggest you try reinstalling Spotify.

 

To do so just follow these steps:

 

  1. Click Spotify in the menu bar then Quit Spotify.
  2. Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
  3. Open Caches and delete the com.spotify.Client folder.
  4. Click the back arrow.
  5. Open Application Support and delete the Spotify folder.
  6. Download and install Spotify.

Hope this is more helpful :)

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: The Mac Book app does not play songs

dorbach
Casual Listener
Thanks so much! This works..the truth is that I was working with the player on Chrome. I was not aware that there is a downloadable application.
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Re: The Mac Book app does not play songs

Rock Star 21
Rock Star 21

Oh, that's why!

 

I thought you were using the desktop app.

 

Anyway, let me know if you have any other questions!

 

And please don't forget to add likes and Accept as Solution if everything's ok now :)

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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