Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

The app starts up with a black screen

The app starts up with a black screen

 

Plan

Premium

Country

Spain

Device

MacBook Pro 2014

Operating System

OS X 10.9.5

 

My Question or Issue


Since 2 days ago the app starts up with black screen. Nothing more. The only thing we can do is close it. App was reinstalled twice, but still doing the same 

Reply
1 Reply

Hi there @bocabocasalou,

 

Thank you for your post here in the Community.

 

Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your phone so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

 

If that doesn't do the trick, can you let us know if this happens when you're sign into the app or even when you're open up the app without being logged in?

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Suggested posts