Track is unavailable

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Track is unavailable

keremdelslay
Casual Listener

Hey,

 

I have a problem. When i want to play songs from local files a blue message appears on top of my screen which says: track is unavailbe, if the file is on your PC please import it. 

Songs that originally are on spotify work well but when i try to play songs from my local files i get that message. Please help me ive had this issue for over 4 months now.

6 Replies

Re: Track is unavailable - Status changed to: Need more info

Alfredo
Roadie

Hey @keremdelslay!

 

Could you send us your OS and Spotify version numbers? Also, are the local files saved in your hard drive still, or have you removed them?

 

We'll see what we can suggest.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: Track is unavailable

keremdelslay
Casual Listener

@Alfredo 

 

Thanks for replying, what do you mean with my OS and spotify version numbers? The local files are still in my downloads.

Re: Track is unavailable

SergioDavid
Roadie

Thanks for getting back to us.

 

We'll need to know the operating system this is happening on as well as the Spotify version you're using. On PC, you can find this info by going to Help > About Spotify.

 

We'll be right here waiting for that info.

Re: Track is unavailable

keremdelslay
Casual Listener

Hi @Alfredo

 

Thanks for responding. i found it, its: 1.0.70.388.g8e1ed5af

 

 

Re: Track is unavailable

SergioDavid
Roadie

Thanks for the info!

 

Can you also let us know the operating system you're using? Also, can you make sure you're following the exact steps listed here?

 

Lastly, does restarting the app make a difference? You can also try logging out and back in to see if it helps.

 

Let us know how it goes.

Re: Track is unavailable - Status changed to: Closed

ZullyB
Roadie

Hey @keremdelslay!

 

We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.

 

All the best :)

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