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Tracks are playing, but there is no sound

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Re: Tracks are playing, but there is no sound

Moderator
Moderator

Hi everyone,

 

Thanks for reaching out about this in the Community!

 

If you're having playback issues on your Mac, we recommend checking out this ongoing issue thread and following the steps in the Status Updated

 

Hope this info is useful. Give us a shout if you have any further questions.

XeniaModerator
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"Where words fail, music speaks." - Hans Christian Andersen
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Re: Tracks are playing, but there is no sound

Visitor
My new Spotify is not playing audio when VPN is on.

Should none of the above steps work for you, let us know by adding your +VOTE and leaving a comment with the following details below:
Exact Spotify version. : 1.1.41.634.gc2c73ca7
Device (make + model) + OS version. : iMac OS 10.13.6
Time & date the issue last happened (include timezone). : Sep. 16, 2020. 8:20am Pacific
Exact steps to reproduce the issue: No audio when VPN is on.
Troubleshooting steps you've tried so far. Turned off VPN and Worked.
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Re: Tracks are playing, but there is no sound

Moderator
Moderator

Hey there @ramo5150,

 

Thanks for reaching out to us and welcome to the Community 🙂

 

We appreciate the time you took to give us your feedback and we'll make sure to pass it to the right team. You can also head here and post it there. That way we can also keep track of the matter.

 

If you have questions, you know where to find us.

 

Stay safe!

 

 

 

 

VerModerator
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Re: Tracks are playing, but there is no sound

Casual Listener

I had this same problem but I also listen to music on my iphone App so I checked that and saw that I had the volume slider all the way down there even though it was all the way up on my desktop so moral to the story if your going to switch back n forth between the 2 make sure BOTH volumes are up. 

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Re: Tracks are playing, but there is no sound

Moderator
Moderator

Hey there @antonephoto!

 

Thanks for reaching out.

 

Could you try restarting your phone to see if that makes any difference for you?

 

If you still experience this, it might be caused by an issue with your device's cache. Not to worry, performing a clean reinstall of the app with the steps here should help solve this.

 

You can also keep an eye on the ongoing issue we have here for more info and updates about this issue.

 

We'll be on the lookout for your update. Give us a shout if you have any further questions.

ElenaModerator
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