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Unable to access Spotify web site on MacOS

Unable to access Spotify web site on MacOS

am using macOS Big Sur 11.1 on a MacBook Pro

 

Premium user based in UK

 

Spotify app was not connecting to the internet despite there being a working internet connection

 

As per recommendation, I uninstalled the Spotify app and deleted the appropriate files

 

I am now unable to access the Spotify download page

www.spotify.com/download

 

Error message: 

This site can’t be reached

www.spotify.com took too long to respond.

Try: Checking the connection

Checking the proxy and the firewall

 

Site doesn't work on several browsers (Chrome, Opera, Safari)

 

Also:

 

I have no firewalls

On iPhone and iPad: app and website works, even on the same network

 

This is incredibly frustrating and any help gratefully received.

 

Spotify support - if you’re listening I am paying 15 quid a month so expect a better service to be honest. I may have to change provider.

Reply
1 Reply

As soon as I posted this topic I managed to locate the issue!

 

Check for any spurious DNS settings:

 

System Preferences->Network

 

Select your WiFi and then select Advanced...

 

Select the DNS tab and remove any manual settings.

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