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Plan
Premium
Country
Spain
Device
iMac 20" 2007 2.4 GHz Intel Core 2 Duo
Operating System
Mac OS X 10.11.6
My Question or Issue
The previous version worked more or less correctly.
It is only updated to the new version 1.1.61.583 and although the program opens, whether you wait a few seconds or press the login button, it closes immediately.
I have already tried to delete all related folders in my user's library, caches and saved state.
It does not solve anything. As soon as you press login or any point in the Spotify window closes. Even without doing anything, just waiting also closes the only.
I can't find crash messages, but the following related messages appear on the console:
18/6/21 11:12:57,114 Spotify[13597]: SPMediaKeyTap startWatchingMediaKeys
18/6/21 11:12:57,114 Spotify[13597]: SPMediaKeyTap stopWatchingMediaKeys
18/6/21 11:12:57,442 xpcproxy[13606]: CFPreferences could not connect to its daemon.
Preferences using the connection 0x0 will be volatile and will not be persisted to disk.
18/6/21 11:12:57,818 Spotify Helper[13607]: CFPreferences is forcing direct access mode on for this process. It's slower, uses more memory, and doesn't respond to changes immediately. Update your sandbox profile to allow cfprefsd access!
18/6/21 11:12:57,903 Spotify Helper[13608]: CFPreferences is forcing direct access mode on for this process. It's slower, uses more memory, and doesn't respond to changes immediately. Update your sandbox profile to allow cfprefsd access!
18/6/21 11:12:58,138 Spotify Helper (GPU)[13605]: [11:12:58.137] vtDecompressionDuctCreate signalled err=-8973 (err) (Could not select and open decoder instance) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.207/Sources/VideoToolbox/VTDecompressionSession.c line 1296
18/6/21 11:12:58,141 Spotify Helper (Renderer)[13609]: CFPreferences is forcing direct access mode on for this process. It's slower, uses more memory, and doesn't respond to changes immediately. Update your sandbox profile to allow cfprefsd access!
18/6/21 11:12:58,308 Spotify Helper (GPU)[13605]: <<<< VTVideoEncoderSelection >>>> VTSelectAndCreateVideoEncoderInstanceInternal: no video encoder found for 'avc1'
18/6/21 11:12:58,309 Spotify Helper (GPU)[13605]: [11:12:58.309] VTSelectAndCreateVideoEncoderInstanceInternal signalled err=-12908 (err) (Video encoder not available) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.207/Sources/VideoToolbox/VTVideoEncoderSelection.c line 1308
18/6/21 11:12:58,309 Spotify Helper (GPU)[13605]: [11:12:58.309] VTCompressionSessionCreate signalled err=-12908 (err) (Could not select and open encoder instance) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.207/Sources/VideoToolbox/VTCompressionSession.c line 1003
18/6/21 11:12:59,233 appleeventsd[59]: SecTaskLoadEntitlements failed error=3
18/6/21 11:13:04,899 Spotify Helper[13600]: [0618/111304.897699⚠️process_memory_mac.cc(93)] mach_vm_read(0x7fff54480000, 0x2000): (os/kern) invalid address (1)
18/6/21 11:13:05,236 com.apple.xpc.launchd[1]: (com.spotify.client.1226272[13597]) Service exited due to signal: Illegal instruction: 4
Solved! Go to Solution.
I have not been able to ensure that none of the proposed solutions will let me use the versions of the Spotify application mentioned, nor have I had time to dedicate to start from another user as proposed.
I've been using a web application to access my music, but today I got an update to the official Spotify client, to version 1.1.64.561 that had to change something, or maybe my previous steps solved it without realizing it. The case that today I am listening well from the current official client. I close the issue.
Thanks to everyone and the Spotify team that fixed the issue, or whoever is responsible 🙂
Regards
MacTerrassa
Hey @MacTerrassa,
Thanks for posting.
Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app.
Afterwards you should also check your host file for Spotify entries and remove any you find. Even though it was written for another topic, this page has instructions on how to do this.
Hope this helps. Keep us posted on how it goes.
I've been having a similar issue. I've done a clean install more than 3 times and every time I try to open Spotify on my mac app it says something went wrong. I've also pressed reload multiple times with no changes.
Hey folks,
Thanks for keeping us in the loop.
@anafilipavc if that doesn't do the trick, you should also check your host files. Even though it was written for another topic, this page has instructions on how to do this.
@MacTerrassa could you let us know the model of your PC? Keep in mind that Apple Silicon architecture is currently not supported. If you have such a device, we recommend adding your support for this idea.
Keep us posted how you get on.
Hi @MacTerrassa,
Thank you for keeping us posted.
Could you try deleting the Hosts on your PC? Even though the topic is different, in this article you can find the steps to do it on a Mac.
If this doesn't fix it, could you try disabling your Firewall and trying out the app?
Let us know how this goes!
I still have the same problem. Both by returning the hosts file to its initial value and by canceling the Firewall.
I have also tried to include the lines about Spotify in Hosts, but it does not change the behavior. Whether I block or delete them to unblock Spotify, the program closes immediately after opening the initial window. With the same or similar messages on the console.
I usually already have the Mac FireWall disabled, since I use NetBarrier (Intego) but it seems strange to me that it causes the application to close, if it could influence browsing or identifying. Anyway, I have also tried disabling it to no avail.
13/7/21 13:40:01,431 Spotify[2666]: SPMediaKeyTap startWatchingMediaKeys
13/7/21 13:40:01,431 Spotify[2666]: SPMediaKeyTap stopWatchingMediaKeys
13/7/21 13:40:03,690 Spotify Helper[2675]: CFPreferences is forcing direct access mode on for this process. It's slower, uses more memory, and doesn't respond to changes immediately. Update your sandbox profile to allow cfprefsd access!
13/7/21 13:40:03,900 Spotify Helper[2676]: CFPreferences is forcing direct access mode on for this process. It's slower, uses more memory, and doesn't respond to changes immediately. Update your sandbox profile to allow cfprefsd access!
13/7/21 13:40:04,169 Spotify Helper (GPU)[2674]: [13:40:04.167] vtDecompressionDuctCreate signalled err=-8973 (err) (Could not select and open decoder instance) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.207/Sources/VideoToolbox/VTDecompressionSession.c line 1296
13/7/21 13:40:04,254 Spotify Helper (Renderer)[2677]: CFPreferences is forcing direct access mode on for this process. It's slower, uses more memory, and doesn't respond to changes immediately. Update your sandbox profile to allow cfprefsd access!
13/7/21 13:40:04,411 Spotify Helper (GPU)[2674]: <<<< VTVideoEncoderSelection >>>> VTSelectAndCreateVideoEncoderInstanceInternal: no video encoder found for 'avc1'
13/7/21 13:40:04,411 Spotify Helper (GPU)[2674]: [13:40:04.411] VTSelectAndCreateVideoEncoderInstanceInternal signalled err=-12908 (err) (Video encoder not available) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.207/Sources/VideoToolbox/VTVideoEncoderSelection.c line 1308
13/7/21 13:40:04,412 Spotify Helper (GPU)[2674]: [13:40:04.412] VTCompressionSessionCreate signalled err=-12908 (err) (Could not select and open encoder instance) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.207/Sources/VideoToolbox/VTCompressionSession.c line 1003
13/7/21 13:40:18,591 Spotify Helper[2669]: [0713/134018.590073⚠️process_memory_mac.cc(93)] mach_vm_read(0x7fff559bc000, 0x2000): (os/kern) invalid address (1)
13/7/21 13:40:19,229 com.apple.xpc.launchd[1]: (com.spotify.client.576352[2666]) Service exited due to signal: Illegal instruction: 4
I think it is rather something that is not compatible with Mac OS 10.11. On my other mac with 10.15 I have not had any problems with these versions.
Hey @MacTerrassa,
Thanks for keeping us posted 🙂
If possible, could you try logging in to your account on another Mac to see if anything changes?
Keep us in the loop.
I have not been able to ensure that none of the proposed solutions will let me use the versions of the Spotify application mentioned, nor have I had time to dedicate to start from another user as proposed.
I've been using a web application to access my music, but today I got an update to the official Spotify client, to version 1.1.64.561 that had to change something, or maybe my previous steps solved it without realizing it. The case that today I am listening well from the current official client. I close the issue.
Thanks to everyone and the Spotify team that fixed the issue, or whoever is responsible 🙂
Regards
MacTerrassa
Hi there @MacTerrassa,
Thank you for your reply and confirmation.
We're really glad to see that everything works as it should for you again 🙂
Let us know if we can help you with anything else.
Take care!
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