Version 1.1.61.583 crash on Mac OS X 10.11

Solved!
Reply

Version 1.1.61.583 crash on Mac OS X 10.11

MacTerrassa
Music Fan

Plan

Premium

Country

Spain

Device

iMac 20" 2007 2.4 GHz Intel Core 2 Duo

Operating System

Mac OS X 10.11.6

 

My Question or Issue

The previous version worked more or less correctly.

It is only updated to the new version 1.1.61.583 and although the program opens, whether you wait a few seconds or press the login button, it closes immediately.

I have already tried to delete all related folders in my user's library, caches and saved state.

It does not solve anything. As soon as you press login or any point in the Spotify window closes. Even without doing anything, just waiting also closes the only.

I can't find crash messages, but the following related messages appear on the console:

 

18/6/21 11:12:57,114 Spotify[13597]: SPMediaKeyTap startWatchingMediaKeys
18/6/21 11:12:57,114 Spotify[13597]: SPMediaKeyTap stopWatchingMediaKeys
18/6/21 11:12:57,442 xpcproxy[13606]: CFPreferences could not connect to its daemon.
Preferences using the connection 0x0 will be volatile and will not be persisted to disk.
18/6/21 11:12:57,818 Spotify Helper[13607]: CFPreferences is forcing direct access mode on for this process. It's slower, uses more memory, and doesn't respond to changes immediately. Update your sandbox profile to allow cfprefsd access!
18/6/21 11:12:57,903 Spotify Helper[13608]: CFPreferences is forcing direct access mode on for this process. It's slower, uses more memory, and doesn't respond to changes immediately. Update your sandbox profile to allow cfprefsd access!
18/6/21 11:12:58,138 Spotify Helper (GPU)[13605]: [11:12:58.137] vtDecompressionDuctCreate signalled err=-8973 (err) (Could not select and open decoder instance) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.207/Sources/VideoToolbox/VTDecompressionSession.c line 1296
18/6/21 11:12:58,141 Spotify Helper (Renderer)[13609]: CFPreferences is forcing direct access mode on for this process. It's slower, uses more memory, and doesn't respond to changes immediately. Update your sandbox profile to allow cfprefsd access!
18/6/21 11:12:58,308 Spotify Helper (GPU)[13605]: <<<< VTVideoEncoderSelection >>>> VTSelectAndCreateVideoEncoderInstanceInternal: no video encoder found for 'avc1'
18/6/21 11:12:58,309 Spotify Helper (GPU)[13605]: [11:12:58.309] VTSelectAndCreateVideoEncoderInstanceInternal signalled err=-12908 (err) (Video encoder not available) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.207/Sources/VideoToolbox/VTVideoEncoderSelection.c line 1308
18/6/21 11:12:58,309 Spotify Helper (GPU)[13605]: [11:12:58.309] VTCompressionSessionCreate signalled err=-12908 (err) (Could not select and open encoder instance) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.207/Sources/VideoToolbox/VTCompressionSession.c line 1003
18/6/21 11:12:59,233 appleeventsd[59]: SecTaskLoadEntitlements failed error=3
18/6/21 11:13:04,899 Spotify Helper[13600]: [0618/111304.897699⚠️process_memory_mac.cc(93)] mach_vm_read(0x7fff54480000, 0x2000): (os/kern) invalid address (1)
18/6/21 11:13:05,236 com.apple.xpc.launchd[1]: (com.spotify.client.1226272[13597]) Service exited due to signal: Illegal instruction: 4

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

MacTerrassa
Music Fan

I have not been able to ensure that none of the proposed solutions will let me use the versions of the Spotify application mentioned, nor have I had time to dedicate to start from another user as proposed.

I've been using a web application to access my music, but today I got an update to the official Spotify client, to version 1.1.64.561 that had to change something, or maybe my previous steps solved it without realizing it. The case that today I am listening well from the current official client. I close the issue.

 

Thanks to everyone and the Spotify team that fixed the issue, or whoever is responsible 🙂

 

Regards

MacTerrassa

View solution in original post

10 Replies

Mihail
Moderator
Moderator

Hey @MacTerrassa,

 

Thanks for posting.

 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. 

 

Afterwards you should also check your host file for Spotify entries and remove any you find. Even though it was written for another topic, this page has instructions on how to do this. ​​​​​​​

 

Hope this helps. Keep us posted on how it goes.  

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

anafilipavc
Visitor

I've been having a similar issue. I've done a clean install more than 3 times and every time I try to open Spotify on my mac app it says something went wrong.  I've also pressed reload multiple times with no changes.

Screenshot 2021-06-24 at 12.43.06.png

MacTerrassa
Music Fan
In principle, I had already followed those steps. The only thing I did not take into account was to restart the mac after the deletion. This week I have been out and have not been able to test again on the mac with problems. As soon as I return, I will try like this. Greetings.

Mihail
Moderator
Moderator

Hey folks,

 

Thanks for keeping us in the loop.

 

@anafilipavc if that doesn't do the trick, you should also check your host files. Even though it was written for another topic, this page has instructions on how to do this.

 

@MacTerrassa could you let us know the model of your PC? Keep in mind that Apple Silicon architecture is currently not supported. If you have such a device, we recommend adding your support for this idea.

 

Keep us posted how you get on. 

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

MacTerrassa
Music Fan
I have already tried to reinstall Spotify, previously deleting all the Spotify folders and documents within my user library, and I have rebooted.
I have tried it several times. And different days. Without any solution.
For now, I have reinstalled the old version that starts me fine but does not quite work, because in addition to insisting on updating, it blocks my songs every two or three. And it forces me to restart the program constantly.
In the end I have given up. And I am using Web Catalog with an adapted version of the web browser but I don't like it very much. I'm considering leaving premium because if you can only use updated devices anyway, maybe Apple Music is better.
I had both a long time ago, and I liked Spotify's content better and its support for "outdated" systems. If this is no longer the case, what reason to prefer it remains?

Julian
Moderator
Moderator

Hi @MacTerrassa,

 

Thank you for keeping us posted.

 

Could you try deleting the Hosts on your PC? Even though the topic is different, in this article you can find the steps to do it on a Mac. 

 

If this doesn't fix it, could you try disabling your Firewall and trying out the app? 

 

Let us know how this goes!

 

 

JulianModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

MacTerrassa
Music Fan

I still have the same problem. Both by returning the hosts file to its initial value and by canceling the Firewall.

I have also tried to include the lines about Spotify in Hosts, but it does not change the behavior. Whether I block or delete them to unblock Spotify, the program closes immediately after opening the initial window. With the same or similar messages on the console.

I usually already have the Mac FireWall disabled, since I use NetBarrier (Intego) but it seems strange to me that it causes the application to close, if it could influence browsing or identifying. Anyway, I have also tried disabling it to no avail.

13/7/21 13:40:01,431 Spotify[2666]: SPMediaKeyTap startWatchingMediaKeys
13/7/21 13:40:01,431 Spotify[2666]: SPMediaKeyTap stopWatchingMediaKeys
13/7/21 13:40:03,690 Spotify Helper[2675]: CFPreferences is forcing direct access mode on for this process. It's slower, uses more memory, and doesn't respond to changes immediately. Update your sandbox profile to allow cfprefsd access!
13/7/21 13:40:03,900 Spotify Helper[2676]: CFPreferences is forcing direct access mode on for this process. It's slower, uses more memory, and doesn't respond to changes immediately. Update your sandbox profile to allow cfprefsd access!
13/7/21 13:40:04,169 Spotify Helper (GPU)[2674]: [13:40:04.167] vtDecompressionDuctCreate signalled err=-8973 (err) (Could not select and open decoder instance) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.207/Sources/VideoToolbox/VTDecompressionSession.c line 1296
13/7/21 13:40:04,254 Spotify Helper (Renderer)[2677]: CFPreferences is forcing direct access mode on for this process. It's slower, uses more memory, and doesn't respond to changes immediately. Update your sandbox profile to allow cfprefsd access!
13/7/21 13:40:04,411 Spotify Helper (GPU)[2674]: <<<< VTVideoEncoderSelection >>>> VTSelectAndCreateVideoEncoderInstanceInternal: no video encoder found for 'avc1'
13/7/21 13:40:04,411 Spotify Helper (GPU)[2674]: [13:40:04.411] VTSelectAndCreateVideoEncoderInstanceInternal signalled err=-12908 (err) (Video encoder not available) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.207/Sources/VideoToolbox/VTVideoEncoderSelection.c line 1308
13/7/21 13:40:04,412 Spotify Helper (GPU)[2674]: [13:40:04.412] VTCompressionSessionCreate signalled err=-12908 (err) (Could not select and open encoder instance) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.207/Sources/VideoToolbox/VTCompressionSession.c line 1003
13/7/21 13:40:18,591 Spotify Helper[2669]: [0713/134018.590073⚠️process_memory_mac.cc(93)] mach_vm_read(0x7fff559bc000, 0x2000): (os/kern) invalid address (1)
13/7/21 13:40:19,229 com.apple.xpc.launchd[1]: (com.spotify.client.576352[2666]) Service exited due to signal: Illegal instruction: 4

 

I think it is rather something that is not compatible with Mac OS 10.11. On my other mac with 10.15 I have not had any problems with these versions.

Ver
Moderator
Moderator

Hey @MacTerrassa,

 

Thanks for keeping us posted 🙂

 

If possible, could you try logging in to your account on another Mac to see if anything changes?

 

Keep us in the loop.

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar
Solution!

MacTerrassa
Music Fan

I have not been able to ensure that none of the proposed solutions will let me use the versions of the Spotify application mentioned, nor have I had time to dedicate to start from another user as proposed.

I've been using a web application to access my music, but today I got an update to the official Spotify client, to version 1.1.64.561 that had to change something, or maybe my previous steps solved it without realizing it. The case that today I am listening well from the current official client. I close the issue.

 

Thanks to everyone and the Spotify team that fixed the issue, or whoever is responsible 🙂

 

Regards

MacTerrassa

View solution in original post

Jeremy
Moderator
Moderator

Hi there @MacTerrassa,

 

Thank you for your reply and confirmation.

 

We're really glad to see that everything works as it should for you again 🙂

Let us know if we can help you with anything else.


Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂
SUGGESTED POSTS