Video ads way too loud

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Video ads way too loud

cons7
Casual Listener
Listening to my music at a reasonable volume and then all of a sudden a video ad will come blaring on, seemingly at least twice as loud as my actual music volume. Loud enough to ****ing literally hurt my ears. This needs to fixed immediately. This latest update is just a mess. The lead developer and anyone who OK'd the update should be fired. The update should be rolled back until someone competent, and who also values user experience, is put in charge.
3 ACCEPTED SOLUTIONS
Solution!

pcman
Newbie

I listen to Spotify on various computers and my mobile smartphone using the app on each device. I noticed that on one computer at work, the volume of the adds was a lot louder than the music. I started looking for a solution as the noise level from the adds was seriously annoying in an office environment.

 

I searched for a solution but did not find anything online that actually worked for me. I started comparing my Spotify settings on each device since I only experienced this issue on one computer. Turns out you need to leave the volume level in Spotify on full and instead control the volume via Windows or from the speakers or mobile device volume control. On this particular problem computer, I had lowered the Spotify volume to about half level. So when the adds played, they ignored the volume setting in Spotify and instead played like it was set to maximum. However Spotify cannot override the volume settings in Windows or on your speakers.

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Solution!

luthierone
Newbie

This problem was amplified (no pun intented ha) by the fact that I often listen to a genre of very quiet music like classical guitar, lute, vihuela, etc.  I've jumped out of my chair several times at work when an ad has come on after the quiet and soothing music.  It makes my blood boil every time!  I found a chrome extension (I listen to the web player) that can automatically set the volume lower on the ads in spotify.  I'm not sure I can post a link to it or not but you can easily enough search for the extension.  Here's what the extension's developer says about it:

Too loud Spotify ads? This extension help you!
You can control Spotify ads volume.

IMPORTANT! Only works with online spotify player!" 

 So far it works a treat and has made the listening experience enjoyable again.  I think spotify owes the developer of this extension some dinero haha.

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Solution!

Jeremy
Moderator
Moderator

Hey there folks,

 

Thank you for your posts in this thread.

 

We recommend that you head over to this thread that we actively use to report such cases.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

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193 Replies

slythiechick
Casual Listener

one of the new superloud ads is litterally a woman screaming in terror (for some new horror show).  When you have the volume super low to go to sleep and that blasts it scares the crap out of you.  I've been using free since 2011.  This has never been an issue until this year.  It's been getting progressively worse.  No I will NOT be getting premium.  My funds are too tight to, and even if they weren't, I refuse to support a company that tries to deafen their users to make a quick buck.  Fix it, and maybe I'll reconcider.  Otherwise, you are losing a customer, as I will be unistalling spotify over this.

noautoplay
Music Fan

Completely intolerable. I just almost had my ears damaged by Sia screaming "I'M ALIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIVE!" Another almost equally terrible ad is for some film about Mars and has a man screaming.

xuzan
Regular
I will check this out, but it sounds like a perfect solution! Thank you for sharing! I look forward to using Spotify again.

Lutherniel
Casual Listener

Has this thing been officially addressed and fixed? Don't see any real solutions here. Normal ads have ok level of volume. How come you think video ads need to be louder? Is it because they have moving pictures instead of static images so they need to be louder? is that it?

 

I'll just post here to add to the number of people whos eardrums hurt when listening to spotify on headphones and all of the sudden the sound starts blasting up when the video ads came on. I'm wondering if we can sue spotify if this thing causes hearing damage.

Toweri
Regular
There is a workaround described above that stands:

Set the volume on the Spotify player software to maximum. Then adjust
the computer output volume back to a comfortable level. No more loud ads.

Problem lies in the fact that Spotify allows advertisers to adjust the
player volume, against your will, when their ad is played, overriding
the player volume setting you have set yourself. Naturally they set it
to max - because they can!

When you set the volume of the player to max yourself, the ads cannot
increase volume anymore higher than you now listen to your music at.
Effectively you have created a ceiling to the audio volume.

This results music and ads be played at the uniform level. And you still
can set the actual output volume to any level you like via the computer
volume setting.

Tested. I can confirm this is an effective workaround, that Spotify
cannot bypass without your consent.


joncoppock
Casual Listener

This is really bugging now, listening at a comfortable level and then BANG!!!  I was wondering if it would be possible to sue Spotify if you received perforated ear drums because of the sudden volume change

ArchAngelis
Newbie

I am quitting using Spotify until they fix this issue. Multiple times, both my self and my roomate have been woken up in the middle of the night because we left spotify playing as we went to sleep, and a screaming loud ad comes on and wakes one/both of us up.

 

This is unacceptable Spotify. Shame on you!

HIIMMARKRONSON
Newbie

"HI I'M MARK RONSON, AND I'M SCREAMING AT YOU AT AN ENTIRELY DIFFERENT DECIBEL LEVEL THAN YOU SET YOUR MUSIC TO, TO ASK YOU TO BUY MY  B U L L S H I T."     Give this **bleep** a pop filter, and reduce the volume.

 

"ARE YOU SICK OF LISTENING TO ADS?!?!?"      Stop making voice clips to annoy people into "upgrading" to £120/year extortion. 

 

The ads are too loud.

 

NSApotify fail again at customer care.

 

Mods fail again at relaying the message.

 

NSApotify even used my gmail when I made this account, without my consent wtf.

 

Notch was right about this company.

leonmurray
Newbie

I too am one more loud ad away from uninstalling spotify in favour of an alternative.

CorCor_Yo
Newbie

Not only is this a noise problem to the point where it's raping my ears. But I also play music with spotify when i play games. But I do not anymore Because While I'm playing games the video ads start clipping and pausing and freezing and sometimes it takes minutes to get through an ad unless I close the game then close spotify so the ad wont go on for a while. This problem needs to be fixed. Congrats spotify. You lost another user because of your Companies Incompetence.

xuzan
Regular
Whoops... Guess this isn't a solution, unless the answer is boycotting until spotify fixed the problem.

xuzan
Regular
If spotify cares so much, why aren't they already fixing this volume issue? I don't use Twitter, and this is the. Forum Spotiify created for trroubleshooting.

I just want the volume issue fixed.

haydenoakes9
Newbie
They are still having this problem... And it happens all the darn time. It is unbearable. If they don't fix this in the next update I'm done with this garbage.

xuzan
Regular

I had to close Spotify because the video commercials ARE MUCH TOO LOUD!!!!!            

 

THIS IS NOT A NEW PROBLEM, SO WHY HASN'T SPOTIFY SOLVED THE PROBLEM!!!!!!!!!!!!!

 

 

 

alejandroof
Newbie

Bump

Tsemo123
Newbie
The amount of time you spent wasted on manually typing this out is shameful.

Carolus
Casual Listener

Well this is not solved.

 

It's like you're going to a shop and complaining, that you can't turn down the volume of your new boxes anymore and they tell you to adjust the level of volume by taking distance to your stereo-system.

 

Spotify is a paid service, either by advertisement or subscription, so thank you for the temporary solution, but please don't tag this bug report as fixed.

Humblecard
Regular

Exactly. There is only one true solution: force the advertisers (including Spotify, whose own advertisements are of the same, too-loud offensive nature) to record their ads at a reasonable volume, the same way all TV advertisers are now required to do due to the exact issue discussed here. Short of this solution, all other fixes are just users finding a way to put up with Spotify rather than fully enjoying their Spotify experience.

 

I still refuse to use Spotify anymore, instead using Amazon Prime and Pandora, because the fact that this is not yet fixed is an indication that Spotify still doesn't care about its customers. Each day I hope that one of these email notifications come to me saying something like, "We at Spotify have heard you, Spotify Community, and have made the changes to our ads to make the listening experience more pleasurable, and less medically destructive, for you." Until that day I remain a once-great fan of Spotify who really wants to come back on boycott.

xuzan
Regular

AGREED   -- I'M JUST GOING BACK TO PANDORA AND MY OWN PERSONAL CD COLLECTION FOR A WHILE BECAUSE SPOTIFY IS OBVIOUSLY IGNORING ALL OF US!!!!!!!!

chadso
Newbie

Simple Fix

 

I agree, the volume on the ads are anoyying. What I have done to work around the issue is put the volume on Spotify all the way up, and then control the volume via the computer speaker volume. This way the ads are the same as your music and you can still adjust the volume of your songs, just through the computer instead of the volume bar on spotify. 

sy-yxu_asqa6h
Casual Listener

This is not a solution. Maximizing spotify volume does not equalize the difference between ads and music. This answer is super common though, and it's obvious spotify posts these answers to make it look like this is a user issue and not an intentionally annoying element of their free service.

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