Video ads will not load, and will not time out to allow listening to spotify.

[jltrollinger]

Plan

Free

Country

 USA

Device

(Macbook air 2014)

Operating System

(MacOS High Sierra)

My Question or Issue

 Video ads (specifically for a Showtime movie) will not load, the ad sits at 0 seconds, and will not move on to allow listening to music. Multiple restarts encounter the same issue when a video ad comes in. Please fix!

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!