Help Wizard

Step 1


Why Korean Account no support?

Why Korean Account no support?






Macbook Pro 16 2019

Operating System

Catalina 10.15.3


My Question or Issue

I used to use desktop app with free plan but after switching into premium plan its not being able to log in to desktop app at all. Why? Am I paying extra for nothing ? ? ? ? ? ? Error code : access point : 19

Screen Shot 2021-07-05 at 12.36.19 PM.png
1 Reply

Hey @yuyu3,


Thanks for reaching out and welcome to the Community.


Please note that the main Spotify app in South Korea is only available to Premium users. To that end, could you please make sure that your subscription was correctly activated. You can check up its status on your account page here


If it shows that you have Premium active, we'd recommend running a clean reinstall on your device? This step lets you start afresh with the latest app version by removing any corrupted files from previous installations. 


Hope this helps. Let us know how you get on.

Mihail Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts