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Why do songs randomly end early?

Why do songs randomly end early?

I'm playing songs from playlists or albums on my MacOS app and streaming them to a connected device (Airplay speakers). About once per hour, a song will randomly end and the next song will start. It's really frustrating.

There seems to be a large drop in software quality over the last few years with the desktop app, this is just one of several bugs that have been creeping in with other features that I never use or wanted. I sincerely hope there's people at your organization who value user experience over feature accumulation....
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1 Reply

Hi there @gmassman,

 

Thanks for reaching out. 

 

We haven't noticed any such behaviour or received significant reports about this so far. Could you please provide us with some more info, namely the following:

  • Is this on all devices or only on Mac?
  • When did this start happening?
  • Does this happen with anything you play or only specific content?
  • The exact makes, models and OS versions of all your affected devices
  • The exact Spotify Versions you use.
  • A video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.


 

JoanModerator
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