Why is there sometimes no sound but the song is playing?

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Why is there sometimes no sound but the song is playing?

Casual Listener

I am using the Spotify application on my Macbook Pro. The app is always open while I am doing other things and when I want to play my music sometimes there is no sound playing (only on Spotify, sound from Youtube or anything else works fine) but the time bar at the bottom is still moving. Also sometimes when this happens a blue banner appears at the top saying "unable to play current song" or something similar to that but this does not appear every time. 

 

To fix this I have to restart the Spotify application (exiting the app and opening it up again). When I do this the music works again but still, sometimes I will get this problem again and it is very annoying having to restart my Spotify every time. 

 

It is not my earphones, my volume is not on mute and I have tried reinstalling Spotify but I still have this problem.

 

 

 

3 Replies
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Re: Why does sometimes there no sound coming from my Spotify app but the bar says it is playing?

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

Could you also try using Sign Out Everywhere ans Remove Offline Devices from your Spotify account page ?

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
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Re: Why does sometimes there no sound coming from my Spotify app but the bar says it is playing?

Casual Listener
Hi,

I have tried everything you have suggested but I am still have this problem.

I am using version MacOS Catalina 10.15.1 and Spotify version 1.1.19.480.g7d17e3ce
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Re: Why does sometimes there no sound coming from my Spotify app but the bar says it is playing?

Casual Listener
I have the same issue!!!! drives me crazy, every time you need to close the application and open again.

Catalina 10.15.4 (19E266)
MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)
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