Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4382 Views
  • 1 replies
  • 0 likes
  • 4382 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6475 Views
  • 1 replies
  • 0 likes
  • 6475 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4432 Views
  • 1 replies
  • 3 likes
  • 4432 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 41195 Views
  • 19 replies
  • 1 likes
  • music stops
  • 41195 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166464 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166464 Views
  • 0 replies
  • 35 likes

Solved!! desktop app on mac has unbalanced volume when connecting headphones or speaker with aux

Using a macbook pro and this issue only started up within the past few days. I plugged an aux into my mac to connect it to my desktop speakers and it sounded as if the right speaker was the only one playing music. Upon inspection the left speaker was...

  • Casual Listener
  • Using a macbook pro and this issue only started up within the past few days. I plugged an aux into my mac to connect it to my desktop speakers and it sounded as if the right speaker was the only one ...
  • Siyagandhi89
  • Casual Listener
  • 4058 Views
  • 5 replies
  • 0 likes
  • 4058 Views
  • 5 replies
  • 0 likes

Superuser Contribution Every now and then, Spotify says 'Can't play current song.' Any way to fix this?

PlanPremiumCountryUnited StatesDevice(Macbook Air, Retina, 13-inch, 2019)Operating System(MacOS) My Question or Issue I don't know how to fix an issue I get sometimes, where Spotify says 'Can't play current song.' I have to always restart Spotify and...

  • Newbie
  • Plan Premium Country United States Device (Macbook Air, Retina, 13-inch, 2019) Operating System (MacOS)   My Question or Issue   I don't know how to fix an issue I get sometimes,...
  • Ivan
  • Spotify Legend
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

Can't change playlist cover

PlanPremiumCountryUSA DeviceMacBook Pro 2017Operating SystemmacOS Catalina (10.15.4) I am unable to switch out the covers of my playlists. The desktop app also left out some highly used features and it feels less robust than what it did. How can we r...

  • Visitor
  • Plan Premium Country USA   Device MacBook Pro 2017 Operating System macOS Catalina (10.15.4)   I am unable to switch out the covers of my playlists. The desktop app also left out ...
  • EthanS1
  • Community Legend
  • 2260 Views
  • 2 replies
  • 1 likes
  • 2260 Views
  • 2 replies
  • 1 likes

"Can't play the current song" after couple minutes of inactivity

PlanFamily (also happened on Premium previously) CountryNL DeviceMacbook Pro 13-inch 2017 Operating SystemmacOS 10.15.4 My Question or IssueOver the past couple weeks/months I have experienced an issue with the macos desktop version. Songs would play...

  • Casual Listener
  • Plan Family (also happened on Premium previously)   Country NL   Device Macbook Pro 13-inch 2017   Operating System macOS 10.15.4   My Question or Issue Over the past...
  • bobrosoft
  • Music Fan
  • 1423 Views
  • 4 replies
  • 2 likes
  • macOS
    Play Button
  • 1423 Views
  • 4 replies
  • 2 likes

Incorrect Following count

Plan StudentPremiumUSA DeviceMacbook Pro 2016 Operating SystemCatalina 10.15.4 My Question or IssueI'm following 0 people, but the icon on my profile says I'm following 2 people; hence they are invisible. How do I remove those 2

  • Regular
  •   Plan Student Premium USA   Device Macbook Pro  2016  Operating System Catalina 10.15.4   My Question or Issue I'm following 0 people, but the icon on my profile ...
  • 529 Views
  • 0 replies
  • 0 likes
  • 529 Views
  • 0 replies
  • 0 likes

Auto pause when idle or when screen locks?

Plan: PremiumCountry: USA Device: Macbook pro 2019Operating System: macOS 10.14.6 My Question or Issue Is it possible to configure Spotify to stop playing after I have been idle for a period of time, or perhaps after the screen locks? I have searched...

  • Casual Listener
  • Plan: Premium Country:  USA   Device: Macbook pro 2019 Operating System: macOS 10.14.6   My Question or Issue   Is it possible to configure Spotify to stop playing aft...
  • Bethany_Dawn
  • Community Legend
  • 2588 Views
  • 1 replies
  • 0 likes
  • 2588 Views
  • 1 replies
  • 0 likes

Shuffle on specific (large) Spotify playlist

Plan: PremiumCountry: the Netherlands Device: MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)Operating System: MacOS Catalina 10.15.4 (19E287) Hi, I'm not getting the Shuffle to work on the Mac Spotify app (or iPhone 11 pro for that matter) for ...

  • Newbie
  • Plan: Premium Country: the Netherlands   Device: MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) Operating System: MacOS Catalina 10.15.4 (19E287)     Hi,  ...
  • 401 Views
  • 0 replies
  • 0 likes
  • shuffle
  • 401 Views
  • 0 replies
  • 0 likes

Superuser Contribution Filter/search in a playlist not working properly

This is most likely a bug. Scenario:Scroll down a (longer) playlist listHit Cmd+F to bring up the FilterSearch for a word in a song title def found in the playlistNo song found It works if I scroll to the top of the playlist and either click straight...

  • Regular
  • This is most likely a bug.   Scenario: Scroll down a (longer) playlist list Hit Cmd+F to bring up the Filter Search for a word in a song title def found in the playlist No song found &nbs...
  • Ivan
  • Spotify Legend
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Superuser Contribution Takes forever to load in general

Posting this in Desktop / Mac because thats my primary listening source, but this happens on every platform I use. I'm on premium. (iPhone, Mac, PS4, RokuTV, Web Player) When trying to load an artist page or playlist it takes upwards of 5 minutes to ...

  • Newbie
  • Posting this in Desktop / Mac because thats my primary listening source, but this happens on every platform I use. I'm on premium. (iPhone, Mac, PS4, RokuTV, Web Player)   When trying to load ...
  • Ivan
  • Spotify Legend
  • 869 Views
  • 1 replies
  • 3 likes
  • load time
  • 869 Views
  • 1 replies
  • 3 likes

Problem adding shazamed songs to spotify playlists directly from shazam

PlanPremiumCountry FranceDeviceiPhone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am no longer able to save shazamed tracks to spotify playlists. Currently, i am using a workaround, by finding the song within the s...

  • Newbie
  • Plan Premium Country  France Device iPhone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am no longer able to save shazamed tracks to s...
  • andrewmastoras
  • Casual Listener
  • 1436 Views
  • 2 replies
  • 0 likes
  • 1436 Views
  • 2 replies
  • 0 likes

Superuser Contribution Friend Feed doesn't work after switching wifi networks

PlanPremiumCountryUSA DeviceMacbook Pro 2017Operating SystemmacOS Catalina 10.15.3 My Question or IssueWith the song I was listening to paused, I switched my home wifi from the regular SSID to the 5G SSID. After this change, my friend feed disappeare...

  • Casual Listener
  • Plan Premium Country USA   Device Macbook Pro 2017 Operating System macOS Catalina 10.15.3   My Question or Issue With the song I was listening to paused, I switched my home wifi...
  • Ivan
  • Spotify Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs not loading.

Ok so turns out, none of my liked songs are loading at all, nor are the artist's songs I liked are loading either. I tried closing it and reopening it, disabling hardware acceleration, and none of it worked at *all.* What's up with this? Man. e3e

  • Regular
  • Ok so turns out, none of my liked songs are loading at all, nor are the artist's songs I liked are loading either.   I tried closing it and reopening it, disabling hardware acceleration, and n...
  • OctoVeemo2020
  • Regular
  • 465 Views
  • 2 replies
  • 0 likes
  • 465 Views
  • 2 replies
  • 0 likes

Can't reorder playlist on Mac

Using Spotify on Mac. Can't reorder songs in a playlist, when I select and try and drag them to the top it doesn't seem to work at all? Only thing I can do it drag them into a new playlist. Any solutions? Currently having to re-order on my phone whic...

  • Newbie
  • Using Spotify on Mac. Can't reorder songs in a playlist, when I select and try and drag them to the top it doesn't seem to work at all? Only thing I can do it drag them into a new playlist. Any solut...
  • MartinStoichkov
  • Community Legend
  • 1053 Views
  • 1 replies
  • 0 likes
  • 1053 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is randomly stopping tracks, then closing completely.

Plan: PremiumCountry: United KingdomDevice: Macbook Pro mid 2012Operating System: Mac OS Mojave (10.14.6)My Question or IssueFor about 2 weeks now I've been having issues with Spotify on my Mac. While playing music Spotify keeps randomly muting/stopp...

  • Visitor
  • Plan: Premium Country: United Kingdom Device: Macbook Pro mid 2012 Operating System: Mac OS Mojave (10.14.6) My Question or Issue For about 2 weeks now I've been having issue...
  • Ivan
  • Spotify Legend
  • 702 Views
  • 1 replies
  • 0 likes
  • 702 Views
  • 1 replies
  • 0 likes

Superuser Contribution Contrast/moon icon

Hi all, premium user from Canada here, on a Macbook Pro. I'm wondering what that icon is about: Found on some tracks in the Spotify desktop app. Went through the documentation without finding any icon guide, does anybody know what it is? Thanks.

mixman320_0-1588265396539.png
  • Visitor
  • Hi all, premium user from Canada here, on a Macbook Pro.   I'm wondering what that icon is about:   Found on some tracks in the Spotify desktop app.   Went through the d...
  • Ivan
  • Spotify Legend
  • 2023 Views
  • 1 replies
  • 0 likes
  • 2023 Views
  • 1 replies
  • 0 likes

Superuser Contribution Any way to make Spotify to revert to have shuffle turned off?

When playing music, if the last time I was listening to any playlist/album/whatever it was on shuffle, Spotify will play the next completely different to listen to on shuffle. I don't think I'm being hyperbolic when I say that it's kind of infuriatin...

  • Visitor
  • When playing music, if the last time I was listening to any playlist/album/whatever it was on shuffle, Spotify will play the next completely different to listen to on shuffle. I don't think I'm being...
  • Mario
  • Spotify Legend
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Artist Fundraising Pick(COVID-19 support) not appearing on MacBook desktop using SPOTIFY app.

PlanFree/PremiumCountry DeviceMacbook Pro late 2016Operating System(iOS 10, My Question or Issueits on my iPhone 6s mobile, but not on desktop version?

  • Newbie
  • Plan Free/Premium Country   Device Macbook Pro late 2016 Operating System (iOS 10,    My Question or Issue its on my iPhone 6s mobile, but not on desktop version?
  • 402 Views
  • 0 replies
  • 2 likes
  • artist fundraising pick
    covid-19 support
  • 402 Views
  • 0 replies
  • 2 likes

Superuser Contribution Ecran noir

Bonjour je suis récemment passé sur l'offre premium de SpotifyLe seul hic c'est que je veux me connecter sur l'application sous imac et rien ne se passe quand je la lance, je reste sur un écran noirEst-ce que quelqu'un peut m'aider svp? Je suis sous ...

  • Visitor
  • Bonjour   je suis récemment passé sur l'offre premium de Spotify Le seul hic c'est que je veux me connecter sur l'application sous imac et rien ne se passe quand je la lance, je reste sur un ...
  • Qiyooo
  • Visitor
  • 5697 Views
  • 5 replies
  • 0 likes
  • 5697 Views
  • 5 replies
  • 0 likes

[Mac] Spotify app takes forever to open

PlanPremiumCountryUnited KingdomDevice2019 iMacOperating SystemmacOS Catalina My Question or IssueThis has come up before on these forums, but it's clearly some sort of bug and not something that can be solved by turning off hardware acceleration - s...

  • Newbie
  • Plan Premium Country United Kingdom Device 2019 iMac Operating System macOS Catalina   My Question or Issue This has come up before on these forums, but it's clearly some sort of bug a...
  • 389 Views
  • 0 replies
  • 0 likes
  • 389 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Control strip needs impovements

Device: MacBook Pro 16" 2019Operating System: MacOS 10.15.4 The current layout of the control strip leaves something to be desired.Whether in the application or outside it is not possible (for example) to like a song, to see the name of the song or t...

control in app.png control out app.png muse.png
  • Casual Listener
  • Device: MacBook Pro 16" 2019 Operating System: MacOS 10.15.4   The current layout of the control strip leaves something to be desired. Whether in the application or outside it is not possibl...
  • Katerina
  • Spotify Legend
  • 831 Views
  • 1 replies
  • 1 likes
  • 831 Views
  • 1 replies
  • 1 likes