Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • dtulman14
  • Casual Listener
  • 30933 Views
  • 15 replies
  • 1 likes
  • Error
    music stops
  • 30933 Views
  • 15 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 160182 Views
  • 0 replies
  • 34 likes
  • Mac
  • 160182 Views
  • 0 replies
  • 34 likes

[Desktop][Other] Podcast glitch, skips playback

So my podcast won't play, there seems to be a glitch and it just skips all playback and goes to the next episode. It started with just one, but the more I've messed around trying to fix it, the more episodes that now seem to be affected. I'm listenin...

  • Newbie
  • So my podcast won't play, there seems to be a glitch and it just skips all playback and goes to the next episode. It started with just one, but the more I've messed around trying to fix it, the more ...
  • Honeybee123
  • Casual Listener
  • 829 Views
  • 1 replies
  • 1 likes
  • Desktop
    Other
  • 829 Views
  • 1 replies
  • 1 likes

unwanted song starts playing at random times

For a couple of weeks now an unwanted song ( an unimaginably crappy swedish rap song, that I'd never in a million years would choose to play) starts playing at random times. It happens on both my mac and my iphone. Sometimes it interrupts other songs...

  • Casual Listener
  • For a couple of weeks now an unwanted song ( an unimaginably crappy swedish rap song, that I'd never in a million years would choose to play) starts playing at random times. It happens on both my mac...
  • b312a
  • Visitor
  • 1204 Views
  • 3 replies
  • 0 likes
  • 1204 Views
  • 3 replies
  • 0 likes

Adding songs to a playlist via the music bar at the bottom of the page

Macbook 201913 inch with touch bar when using Spotify and a random song comes along to the section at the bottom of the bar where it shows what song one is playing, there is no way to add it to a playlist, I have to go to the album and add it from th...

  • Casual Listener
  • Macbook 2019 13 inch with touch bar   when using Spotify and a random song comes along to the section at the bottom of the bar where it shows what song one is playing, there is no way to add ...
  • Loxer
  • Spotify Star
  • 662 Views
  • 3 replies
  • 0 likes
  • 662 Views
  • 3 replies
  • 0 likes

Bug - Volume up/down shortcuts and menu items do not work

Brief description of the issue:Using the Volume Up/Volume Down in the Playback menu item doesn't do anything. Also, the shortcuts (⌘+↑ and ⌘+↓) do not react. Both when playing locally as well as via Spotify Connect (Gramofon)Changing volume by clicki...

  • Casual Listener
  • Brief description of the issue: Using the Volume Up/Volume Down in the Playback menu item doesn't do anything. Also, the shortcuts (⌘+↑ and ⌘+↓) do not react. Both when playing locally as wel...
  • unitzero
  • Casual Listener
  • 1213 Views
  • 3 replies
  • 2 likes
  • 1213 Views
  • 3 replies
  • 2 likes

Solved!! Missing album on Desktop version

Plan: FreeCountry: India Device(Macbook Air Early 2015)Operating System(macOS mojave) My Issue: Desktop app is unable to find this album https://open.spotify.com/album/27TKwEelJrpmDzs9RYh0ZM i

  • Casual Listener
  • Plan: Free Country: India   Device (Macbook Air Early 2015) Operating System (macOS mojave)   My Issue:  Desktop app is unable to find this album https://open.spotif...
  • Arasakumar
  • Casual Listener
  • 420 Views
  • 2 replies
  • 0 likes
  • 420 Views
  • 2 replies
  • 0 likes

recently played what has happened?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Different version of songs

PlanPremiumMexico DeviceiPad / Macbook Pro 2011 / Moto G5 PlusOperating SystemiOS 12.3 / macOS High Shierra / Android Oreo 8.1.0 I am not sure why Spotify always changes the version of a song when I try to listen to it. There are some songs with 2 ve...

  • Visitor
  • Plan Premium Mexico   Device iPad / Macbook Pro 2011 / Moto G5 Plus Operating System iOS 12.3 / macOS High Shierra / Android Oreo 8.1.0   I am not sure why Spotify always changes t...
  • Loxer
  • Spotify Star
  • 1080 Views
  • 1 replies
  • 0 likes
  • 1080 Views
  • 1 replies
  • 0 likes

Superuser Contribution Create New Playlist Now Leads With Album Name, Not Artist Name

I've noticed that in the past two weeks or so, when saving an album or track as a new playlist (using Spotify desktop for Mac), the new playlist is created in the following format: Album/Track Name - Artist. For the past... oh, I don't know, many yea...

  • Music Fan
  • I've noticed that in the past two weeks or so, when saving an album or track as a new playlist (using Spotify desktop for Mac), the new playlist is created in the following format: Album/Track Name -...
  • _j0n
  • Newbie
  • 726 Views
  • 2 replies
  • 3 likes
  • Playlist Creation
    UX
  • 726 Views
  • 2 replies
  • 3 likes

How do I eliminate iPhone memory used by Spotify?

My iPhone says that Spotify is using more than 16 GB of memory. But how can that be when I have verified that there are no songs downloaded? I deleted some of the "Recently Played' in case these were holding onto memory, and then I checked the memory...

  • Casual Listener
  • My iPhone says that Spotify is using more than 16 GB of memory. But how can that be when I have verified that there are no songs downloaded? I deleted some of the "Recently Played' in case these were...
  • Bethany_Dawn
  • Community Legend
  • 1205 Views
  • 1 replies
  • 0 likes
  • 1205 Views
  • 1 replies
  • 0 likes

Not working in mac since 2 weeks tried everthing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MountainSufi
  • Music Fan
  • 544 Views
  • 3 replies
  • 0 likes
  • 544 Views
  • 3 replies
  • 0 likes

Solved!! Help with playing on multiple devices data usage

PlanFreeCountry India Device - Iphone 5s / Macbook air Operating System Latest on both My Question or IssueI was listening to Spotify on the cellphone and opened the app on the mac. It shows me what's playing on the phone. But I'm worried about if it...

  • Visitor
  • Plan Free Country India   Device - Iphone 5s / Macbook air   Operating System Latest on both     My Question or Issue I was listening to Spotify on the cellphone and ope...
  • Bethany_Dawn
  • Community Legend
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Stupid hearts

My Question or IssueWhy are there now some hearts next to all my songs in my playlists? I don't like them, they take too much attention. All I can see are those stupid hearts, like somebody tried to turn my Spotify player into some hippy-infested swi...

  • Casual Listener
  •     My Question or Issue Why are there now some hearts next to all my songs in my playlists? I don't like them, they take too much attention. All I can see are those stupid hearts, like ...
  • DanifC
  • Composer
  • 284 Views
  • 1 replies
  • 1 likes
  • 284 Views
  • 1 replies
  • 1 likes

Spotify Desktop (Mac) Won't Play Most Songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor a few weeks now the downloaded Spotify desktop version won't play the majority of songs I...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue For a f...
  • JW1990
  • Casual Listener
  • 314 Views
  • 2 replies
  • 1 likes
  • 314 Views
  • 2 replies
  • 1 likes

Solved!! Screeching glitchy sound before next song starts

In this playlist: https://open.spotify.com/playlist/6O7rRsMOLUtyM3f06aXDI0?si=x5HgI7KYQgyd3kSDATOd1g at the end of this song https://open.spotify.com/track/634RD2vI2WNv1hhnJ0117w?si=pqC5BdWXQsOiyGrpSWTcsw and before the next song https://open.spotify...

  • Roadie
  • In this playlist:   https://open.spotify.com/playlist/6O7rRsMOLUtyM3f06aXDI0?si=x5HgI7KYQgyd3kSDATOd1g   at the end of this song   https://open.spotify.com/track/634RD2vI2WNv1hhn...
  • DanifC
  • Composer
  • 1755 Views
  • 7 replies
  • 0 likes
  • 1755 Views
  • 7 replies
  • 0 likes

Latest update removed Feature to play/shuffle all saved songs

PlanPremium CountryGermany Device(Pocophone F1, Samsung Galaxy S5, Macbook Pro late 2016) Operating System(Android Oreo, Arch Linux, MacOS Sierra) My Question or IssueThe latest update removed the feature to shuffle or play all songs within my librar...

  • Regular
  •   Plan Premium   Country Germany   Device (Pocophone F1, Samsung Galaxy S5, Macbook Pro late 2016)   Operating System (Android Oreo, Arch Linux, MacOS Sierra) &nb...
  • DanifC
  • Composer
  • 883 Views
  • 5 replies
  • 1 likes
  • All Platforms
  • 883 Views
  • 5 replies
  • 1 likes

Why I can not play specific album (which is listed on Spotify)

PlanPremiumCountryCzechDeviceMacbook Pro late 2016 My Question or IssueI found this album anyway I can not play it, why ?https://open.spotify.com/album/0WQhscjVNKkitekpvrgBLU

  • Regular
  • Plan Premium Country Czech Device Macbook Pro late 2016       My Question or Issue I found this album anyway I can not play it, why ? https://open.spotify.com/album/0WQhscjV...
  • DanifC
  • Composer
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

SUPER SLOW on macOS 10.13 Desktop

Plan: Family SubscriptionCountry: Switzerland Device: Desktop App on macos 10.13, latest Spotify App My Question or Issue:See attachment, when I open Spotify and click on a playlist, it loads FOREVER! I can wait 10mins, nothing happens. What I did so...

  • Roadie
  • Plan: Family Subscription Country: Switzerland   Device: Desktop App on macos 10.13, latest Spotify App   My Question or Issue: See attachment, when I open Spotify and click on a play...
  • jankyupeblik
  • Regular
  • 525 Views
  • 1 replies
  • 2 likes
  • 525 Views
  • 1 replies
  • 2 likes

Solved!! "Saving" an artist's album doesn't save his songs anymore

PlanPremiumCountryFrance DeviceMacbook pro 2018, 15inchOperating SystemMacOS Sierra My Question or IssueHi, when I click on. "save" on an artist's album, songs are not added to my music library anymore

  • Regular
  • Plan Premium Country France   Device Macbook pro 2018, 15inch Operating System MacOS Sierra   My Question or Issue Hi, when I click on. "save" on an artist's album, songs are not...
  • WriterDreamer
  • Regular
  • 1150 Views
  • 7 replies
  • 0 likes
  • 1150 Views
  • 7 replies
  • 0 likes

Solved!! Mac: How do you check what playlist/song radio been played is based on?

Plan: PremiumDevices: Macbook Pro, iPhone XSOperating System: macOS Mojave 10.14.5 I love the remote feature between devices, not only the controls but the information you get. When my playlist is over on the Mac the autoplay feature starts to play r...

  • Regular
  • Plan: Premium Devices: Macbook Pro, iPhone XS Operating System: macOS Mojave 10.14.5   I love the remote feature between devices, not only the controls but the information you get....
  • Bittencourt
  • Spotify Star
  • 632 Views
  • 3 replies
  • 0 likes
  • 632 Views
  • 3 replies
  • 0 likes

[Desktop][Mac] App hoarding resources and not responding

PlanPremium, running app version 1.1.4.197.g92d52c4fCountryChile/MéxicoDeviceMacBookPro14,2 (13-inch, 2017, touchbar)Operating SystemMac OS X Mojave 10.14.4 (18E226) My Question or IssueThe app is hoarding resources after a few minutes of use. I've t...

  • Regular
  • Plan Premium, running app version 1.1.4.197.g92d52c4f Country Chile/México Device MacBookPro14,2 (13-inch, 2017, touchbar) Operating System Mac OS X Mojave 10.14.4 (18E226)   ...
  • LuHulio
  • Music Fan
  • 1427 Views
  • 17 replies
  • 1 likes
  • 1427 Views
  • 17 replies
  • 1 likes