Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2416 Views
1 replies
0 likes

2416 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
4851 Views
1 replies
0 likes

4851 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3568 Views
1 replies
3 likes

3568 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
39424 Views
19 replies
1 likes
music stops

39424 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165349 Views
0 replies
35 likes
Mac

165349 Views
0 replies
35 likes

Spotify ceased to work on MacBook Air

I wonder could you help-my Spotify has just ceased working on my MacBook Air. It's working on my phone no problem but I click play on anything on my Mac and it just won't even move so it's not a speaker issue as other sound plays on the desktop. Has ...

LizzyNoone
Newbie
I wonder could you help-my Spotify has just ceased working on my MacBook Air. It's working on my phone no problem but I click play on anything on my Mac and it just won't even move so it's not a spea...
2019-11-20 12:06:21 PM
2019-11-30 11:13:12 PM
Loxer
Community Legend
960 Views
1 replies
0 likes

960 Views
1 replies
0 likes

Unable to listen offline on my mac

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry DeviceMacBook Pro (15-inch, 2017)Operating SystemmacOS Catalina 10.15 My Question or IssueAs far as I can tell ev...

benherbst
Visitor
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Device MacBook Pro (15-inch, 2017) Operating ...
2019-11-28 9:03:29 PM
2019-11-30 10:52:53 PM
Loxer
Community Legend
372 Views
1 replies
0 likes

372 Views
1 replies
0 likes

Solved!! Ads playing on podcast even on premium

Premium planCountry: New Zealand DeviceMacbook Pro late 2016Operating SystemMac OS Mojave My Question or IssueI've been listening to the Magnus Archives podcast and I'm getting this problem where it'll play ads before the episode even though I have p...

d8r3wo3-h1_56
Newbie
Premium plan Country: New Zealand Device Macbook Pro late 2016 Operating System Mac OS Mojave My Question or Issue I've been listening to the Magnus Archives podcast and I'm ge...
2019-11-29 9:11:55 AM
2019-11-30 8:57:50 PM
clockwatching13
Casual Listener
2573 Views
1 replies
0 likes

2573 Views
1 replies
0 likes

Unable to upload local files?

Family Premium Plan/USA/Macbook Air mid 2012/OSX Mojave Hi everyone. I've been trying to upload local files for a few days from my computer web player, and have been unable to do so. I have the desktop player and followed all the instructions online,...

ks2020
Visitor
Family Premium Plan/USA/Macbook Air mid 2012/OSX Mojave Hi everyone. I've been trying to upload local files for a few days from my computer web player, and have been unable to do so. I have ...
2019-11-29 6:51:18 PM
946 Views
0 replies
0 likes
local files

946 Views
0 replies
0 likes

Unable to see friends feed

For a while now I'm unable to see my friends feed, now it just shows 1 out of 3 and none of the ones I added in the past day.

Ezil
Visitor
For a while now I'm unable to see my friends feed, now it just shows 1 out of 3 and none of the ones I added in the past day.
2019-11-29 2:52:57 PM
263 Views
0 replies
0 likes

263 Views
0 replies
0 likes

“Spotify.app” would like to access files in your Downloads folder

PlanPremiumCountrySwitzerlandDeviceMacbook Pro mid 2015Operating SystemmacOS Catalia My Question or IssueI updated to macOS Catalina a couple days ago, doing a clean install (completely wipe the hard drive and start new)I installed Spotify and was pr...

Amadeus404
Newbie
Plan Premium Country Switzerland Device Macbook Pro mid 2015 Operating System macOS Catalia My Question or Issue I updated to macOS Catalina a couple days ago, doing a clean install ...
2019-11-28 8:30:44 PM
2019-11-28 9:02:04 PM
AeroZ
Composer
8024 Views
1 replies
1 likes
catalina
macOS

8024 Views
1 replies
1 likes

"Sorry, couldn't find that" error on Twitter

PlanFree/PremiumUSA DeviceMacbook Pro Mid 2015Operating SystemMacOS Sierra When sharing podcasts on Twitter, the Twitter Web App displays a "Sorry, couldn't find that" error. Seems to work fine on the Twitter app for both iOS and Android, but Chrome,...

brodysn
Newbie
Plan Free/Premium USA Device Macbook Pro Mid 2015 Operating System MacOS Sierra When sharing podcasts on Twitter, the Twitter Web App displays a "Sorry, couldn't find that" err...
2019-11-27 6:50:21 PM
468 Views
0 replies
0 likes
Podcasts
Twitter-Spotify

468 Views
0 replies
0 likes

Solved!! Media Keys not working (F7,F8,F9)

Plan: Premium StudentCountry: USA Device: Macbook ProOperating System: High SierraMy Question or Issue: I used to be able to use the media keys (F7 for previous, F8 for play/pause, and F9 for next) to control spotify on my macbook pro. These no longe...

elaine92
Casual Listener
Plan: Premium Student Country: USA Device: Macbook Pro Operating System: High Sierra My Question or Issue: I used to be able to use the media keys (F7 for previous, F8 for play/p...
2019-09-08 5:33:50 PM
2019-11-27 6:28:16 PM
piercoucou
Visitor
11148 Views
4 replies
1 likes

11148 Views
4 replies
1 likes

Desktop Spotify crashes every time on macOS 10.14.6

Plan PremiumBulgaria DeviceMacBook Pro (15-inch, 2018)Operating SystemMojave 10.14.6 My Question or IssueEverytime I try to start Spotify it just crashes (does not start). Tried adding in privacy settings accessibility, no luck.Tried uninstalling the...

jdavchev
Regular
Plan Premium Bulgaria Device MacBook Pro (15-inch, 2018) Operating System Mojave 10.14.6 My Question or Issue Everytime I try to start Spotify it just crashes (does not st...
2019-09-28 9:58:10 PM
2019-11-26 2:23:47 PM
jdavchev
Regular
4323 Views
9 replies
3 likes

4323 Views
9 replies
3 likes

Why does Spotify recommend Filipino music.

Why does Spotify recommend Filipino music at the bottom of my playlist? I don't listen to that genre of music, nor have I been to the Philippines?!?! I can understand recommended songs could be a helpful feature but now when it only suggests music in...

Kanyon
Visitor
Why does Spotify recommend Filipino music at the bottom of my playlist? I don't listen to that genre of music, nor have I been to the Philippines?!?! I can understand recommended so...
2019-11-26 2:09:41 AM
621 Views
0 replies
0 likes
Mac
Premium

621 Views
0 replies
0 likes

Dislike button disappeared from daily mixes + they're no longer endless

PlanPremiumCountryMaltaDeviceMacBook Pro (15-inch, 2017)Operating SystemMacOS 10.14.6 (18G95) When playing one of the daily mixes, there's only a "like" button, no "dislike" button. When using my iPhone, I still have both buttons. I've followed the i...

brtkrbzhnv
Regular
Plan Premium Country Malta Device MacBook Pro (15-inch, 2017) Operating System MacOS 10.14.6 (18G95) When playing one of the daily mixes, there's only a "like" button, no "dislike" bu...
2019-10-10 4:33:32 PM
2019-11-25 10:33:39 PM
0-ttykztc_8ir
Casual Listener
1051 Views
2 replies
6 likes

1051 Views
2 replies
6 likes

Codec sept. 2019

Hi,Regarding this link https://support.spotify.com/us/article/high-quality-streaming/#_=_Can someone tell me which codec is now used for the Desktop App, Smartphones and Tablet please?Because as it's written here it seems that it's AAC everywhere now...

dandascenzo
Casual Listener
Hi, Regarding this link https://support.spotify.com/us/article/high-quality-streaming/#_=_ Can someone tell me which codec is now used for the Desktop App, Smartphones and Tablet please? ...
2019-11-21 8:46:56 PM
2019-11-24 7:11:58 PM
Vasek
Newbie
5749 Views
2 replies
2 likes

5749 Views
2 replies
2 likes

Logitech K750 media keys

Plan:PremiumCountry:USA Device:Mac Mini 2018Operating System 10.14.6My Question or Issue: I have a Logitech K750 bluetooth mac keyboard, but the media keys don't work. I checked some links but some of them didn't work. I can't get beardedspice to wor...

david33309
Casual Listener
Plan:Premium Country:USA Device:Mac Mini 2018 Operating System 10.14.6 My Question or Issue: I have a Logitech K750 bluetooth mac keyboard, but the media keys don't work.&nbs...
2019-11-12 9:40:35 PM
2019-11-24 7:34:32 AM
david33309
Casual Listener
983 Views
3 replies
0 likes

983 Views
3 replies
0 likes

Having to reinstall app every time I use it.

DeviceMacbook Pro late 2017Operating SystemMacOS My Question or IssueOn it's help page, spotify has decided that it's more realistic to try and list every potential issue anyone could ever have, rather than just let people tell them what the issue is...

manoadamro
Casual Listener
Device Macbook Pro late 2017 Operating System MacOS My Question or Issue On it's help page, spotify has decided that it's more realistic to try and list every potential issue anyone coul...
2019-11-15 1:30:40 PM
2019-11-24 2:26:28 AM
Loxer
Community Legend
989 Views
1 replies
0 likes

989 Views
1 replies
0 likes

Spotify on Mac

PlanPremiumCountryGermanyDeviceMacBook AirOperating SystemMacOS Mojave version 10.14.6 My spotify only opens on my Mac (Mojave 10.14.6) when my wifi is off, afterwards if I go back online it does not load any list of music. If I open it with the wifi...

wolo97
Visitor
Plan Premium Country Germany Device MacBook Air Operating System MacOS Mojave version 10.14.6 My spotify only opens on my Mac (Mojave 10.14.6) when my wifi is off, afterwards if I go ...
2019-11-19 4:46:53 PM
2019-11-24 2:09:05 AM
Loxer
Community Legend
784 Views
1 replies
0 likes

784 Views
1 replies
0 likes

Adding songs to the queue while ads are playing

PlanFree DeviceMacbook Pro Operating SystemOSX 10.14 My Question or IssueWhen queue is populated, and advertisements are playing, appending additional tracks to the queue causes the entire queue to be cleared.Only the one 'last added' song to the que...

wasabielle
Casual Listener
Plan Free Device Macbook Pro Operating System OSX 10.14 My Question or Issue When queue is populated, and advertisements are playing, appending additional tracks to the...
2019-11-18 6:34:23 PM
2019-11-24 1:54:55 AM
Loxer
Community Legend
687 Views
1 replies
0 likes

687 Views
1 replies
0 likes

Pressing the 'Next' button when next song is an advertisement

PlanFree DeviceMacbook Pro late 2017 Operating SystemOSX 10.14 My Question or IssueWhile playing music, when pressing the 'Next' button when the next song is an advertisement, play button is 'paused' and neither advertisement nor music can be played ...

wasabielle
Casual Listener
Plan Free Device Macbook Pro late 2017 Operating System OSX 10.14 My Question or Issue While playing music, when pressing the 'Next' button when the next song i...
2019-11-18 6:30:15 PM
2019-11-24 1:39:56 AM
Loxer
Community Legend
684 Views
1 replies
1 likes

684 Views
1 replies
1 likes

[Mac] Can't change playlist covers or playlist descriptions

PlanPremiumCountryGermany DeviceMac Book AirOperating SystemMacOS Catalania 10.15.1 My Question or IssueSince about two days it is not possible for me anymore to change the covers or descriptions of my playlists. The picture uploads and saves normall...

user-removed
Visitor
Plan Premium Country Germany Device Mac Book Air Operating System MacOS Catalania 10.15.1 My Question or Issue Since about two days it is not possible for me anymore to chang...
2019-11-12 11:12:08 PM
2019-11-24 1:35:12 AM
Loxer
Community Legend
618 Views
1 replies
0 likes

618 Views
1 replies
0 likes

Spotify don't work

Macbook Pro Hi, i was using spotify for mac since a long time ago and it works fine, but now i been having this problem for 4 month ago, when i open spotify it's like if i don't have internet conection, when i play a song , come this blue block notif...

thingn29
Newbie
Macbook Pro Hi, i was using spotify for mac since a long time ago and it works fine, but now i been having this problem for 4 month ago, when i open spotify it's like if i don't have internet ...
2019-11-05 4:51:31 AM
2019-11-23 12:52:14 AM
Loxer
Community Legend
680 Views
1 replies
0 likes

680 Views
1 replies
0 likes

Persistent 'cannot play this song' error after resuming from a long pause

This error is occurring on a 2017 Macbook Pro 13" Retina operating OS X Catalina 10.15.1. Any time I pause play on Spotify and resume after an extended period (anywhere from 5 minutes onwards), Spotify persistently gives me the 'cannot play this song...

biglove
Newbie
This error is occurring on a 2017 Macbook Pro 13" Retina operating OS X Catalina 10.15.1. Any time I pause play on Spotify and resume after an extended period (anywhere from 5 minutes onward...
2019-11-05 6:08:15 PM
2019-11-23 12:49:36 AM
Loxer
Community Legend
545 Views
1 replies
0 likes

545 Views
1 replies
0 likes

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