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Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3153 Views
  • 1 replies
  • 0 likes
  • 3153 Views
  • 1 replies
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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2267 Views
  • 1 replies
  • 3 likes
  • 2267 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 37068 Views
  • 19 replies
  • 1 likes
  • music stops
  • 37068 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 163781 Views
  • 0 replies
  • 34 likes
  • Mac
  • 163781 Views
  • 0 replies
  • 34 likes

Newly Like songs appear at bottom of library

Newly liked songs often, not always, appear at the bottom of my 'Albums" tab when sorted by recently added. This happens to about 50% of the songs I like. The problem is present on desktop (Mac Book pro 10.14.5) and iPhone Xs max. Pretty annoying as ...

  • Visitor
  • Newly liked songs often, not always, appear at the bottom of my 'Albums" tab when sorted by recently added. This happens to about 50% of the songs I like. The problem is present on desktop (Mac Book ...
  • Loxer
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Solved!! Won't play through 2017 MacBook Pro (speakers or headphones)

PlanPremiumCountryUSADeviceMacBook Pro 2017 + Beats headphones Operating SystemUp-to-date iOS For over a week, Spotify on my MacBook will play songs but there's no sound, either through the speakers on my Beats headphones. The songs will play but no ...

  • Regular
  • Plan Premium Country USA Device MacBook Pro 2017 + Beats headphones  Operating System Up-to-date iOS    For over a week, Spotify on my MacBook will play songs but there's no s...
  • robdesign
  • Casual Listener
  • 4470 Views
  • 6 replies
  • 0 likes
  • 4470 Views
  • 6 replies
  • 0 likes

Why are other people's playlists and 'Liked songs' showing up in my Library

Hi, somehow my desktop library has been invaded by someone else's playlists. In the past, I could simply find my songs and hit 'play' and it would shuffle through them, nice and easy. Now I find I"m listening to someone else's music which is totally ...

  • Casual Listener
  • Hi, somehow my desktop library has been invaded by someone else's playlists. In the past, I could simply find my songs and hit 'play' and it would shuffle through them, nice and easy. Now I find I"m ...
  • hebairt
  • Casual Listener
  • 3030 Views
  • 2 replies
  • 2 likes
  • 3030 Views
  • 2 replies
  • 2 likes

My spotify is very slow, and sometimes I can't even play songs.

Plan:Premium Device, Software:Mac OS Sierra My Question or Issue:I've installed and reinstalled Spotify, I have also tried other solutions provided by other users on this platform but I still have issues with Spotify. When I open it opens very slowly...

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  • Visitor
  • Plan: Premium   Device, Software: Mac OS Sierra   My Question or Issue: I've installed and reinstalled Spotify, I have also tried other solutions provided by other users on this plat...
  • Loxer
  • Community Legend
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes

Solved!! Cover art won't load in corner.

PlanPremiumUnited States DeviceMacBook AirOperating SystemI'm not sure, but I think it's up to date.My Question or Issue So this just happened recently. When I play songs on my mac the cover art just doesn't load. Nothing. There isn't a music note an...

  • Newbie
  • Plan Premium United States   Device MacBook Air Operating System I'm not sure, but I think it's up to date. My Question or Issue   So this just happened recently. When I play song...
  • Loxer
  • Community Legend
  • 721 Views
  • 2 replies
  • 0 likes
  • 721 Views
  • 2 replies
  • 0 likes

Desktop app playing songs for a few seconds -- network issue?

On my desktop app, songs only play for approximately six seconds. I tried clearing the cache and changing it's location, but I'm still having the issue. I suspect it may be a network issue, as I do not have the issue when I am on my home network. At ...

  • Casual Listener
  • ...ssue, as I do not have the issue when I am on my home network. At work, I'm on a public school network; I haven't had an issue up until this year. The web player still works.    Is there s...
  • wolfman3
  • Casual Listener
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Solved!! Album Covers Don't Load At All

Plan - PremiumCountry - NLDevice - Macbook Pro early 2015Operating System - MacOS 10.14 My Question or IssueI cannot see any album covers, I was seeing only covers of downloaded songs, now i deleted and reinstalled, now I no longer have downloaded so...

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  • Casual Listener
  • Plan - Premium Country - NL Device - Macbook Pro early 2015 Operating System - MacOS 10.14   My Question or Issue I cannot see any album covers, I was seeing only covers of ...
  • terobero
  • Casual Listener
  • 1617 Views
  • 4 replies
  • 0 likes
  • 1617 Views
  • 4 replies
  • 0 likes

Kendrick Lamar's "For Sale" plays "Poetic Justice"

Everytime I click Kendrick Lamar's "For Sale" I hear "Poetic Justice". Is anyone else having this issue? How do I fix it? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows ...

  • Visitor
  • Everytime I click Kendrick Lamar's "For Sale" I hear "Poetic Justice".  Is anyone else having this issue?  How do I fix it?   Plan Free/Premium Country   Device (iPhone 8, ...
  • Loxer
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

It takes 15 min to load spotify on my computer

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does it take 10-15 min to load spotify on my macbook pro 2014 and on my $80 android ph it...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doe...
  • Loxer
  • Community Legend
  • 586 Views
  • 2 replies
  • 0 likes
  • 586 Views
  • 2 replies
  • 0 likes

Spotify freezing

PlanFree/PremiumCountryUnited StatesDeviceMac Book Pro 2019Operating Systemlatest iOS My Question or Issuemy Spotify freezes whenever I open it and log in and won't play anything. I already reinstalled it again and it still has the same problem. It s...

  • Visitor
  • Plan Free/Premium Country United States Device Mac Book Pro 2019 Operating System latest iOS   My Question or Issue my Spotify freezes whenever I open it and log in and won't play anyt...
  • Loxer
  • Community Legend
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

The same song keeps playing randomly

PlanPremiumCountryUSADeviceiPhone7, MacBook AirOperating SystemiOS 10.14.6 My Question or IssueFor the past couple of months I will be happily listening to one of my playlists when another of my songs, not on that particular playlist, will start play...

  • Visitor
  • Plan Premium Country USA Device iPhone7, MacBook Air Operating System iOS 10.14.6   My Question or Issue For the past couple of months I will be happily listening to one of my playlist...
  • Loxer
  • Community Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

playlist playing songs not on it

PlanPremiumCountryUSDeviceMacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a classroom teacher and have set up playlists. Other songs that are not on the playlist have started playing. I do not have this issue on my...

  • Casual Listener
  • Plan Premium Country US Device Mac Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am a classroom teacher and have set up playlists.  Other ...
  • Loxer
  • Community Legend
  • 411 Views
  • 3 replies
  • 0 likes
  • 411 Views
  • 3 replies
  • 0 likes

Edit Playlist Details Issue

PlanPremiumCountryUSADeviceMacbook Air 2015/2016Operating SystemiOS 10 I'm trying to update the details of my public spotify playlists, but after I press save, they revert back to the previous description. I've done all of the updates and everything....

  • Roadie
  • Plan Premium Country USA Device Macbook Air 2015/2016 Operating System iOS 10   I'm trying to update the details of my public spotify playlists, but after I press save, they revert b...
  • 322 Views
  • 0 replies
  • 1 likes
  • Description
    playlist details
  • 322 Views
  • 0 replies
  • 1 likes

Music stops playing when I close my MacBook

I have a mac book air, and whenever i am playing music through my earbuds and i shut my macbook, the music pauses. is there any way i can play music when i shut my macbook?

  • Visitor
  •   I have a mac book air, and whenever i am playing music through my earbuds and i shut my macbook, the music pauses. is there any way i can play music when i shut my macbook?  
  • Bethany_Dawn
  • Community Legend
  • 14755 Views
  • 1 replies
  • 1 likes
  • 14755 Views
  • 1 replies
  • 1 likes

App shows as Offline, website won't load

I needed to update my Getflix IP. Oops! PlanPremiumCountryNorwayDeviceMacbook Pro late 2013Operating SystemMac OS 10.14.6. My Question or IssueHi, The Spotify app was showing as Offline constantly. I tried closing and opening and it didn't resolve it...

  • Casual Listener
  • I needed to update my Getflix IP. Oops!   Plan Premium Country Norway Device Macbook Pro late 2013 Operating System Mac OS 10.14.6.   My Question or Issue Hi,   The Spoti...
  • Loxer
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Local songs being skipped

PlanPremiumCountryBrazil DeviceMi 9TOperating SystemAndroid 9 My Question or IssueWhile playing local files playlist, the app keeps skipping some files.I've already tried delete cache, delete and readd the files, delete all app data, to uninstall and...

  • Newbie
  • Plan Premium Country Brazil   Device Mi 9T Operating System Android 9   My Question or Issue While playing local files playlist, the app keeps skipping some files. I've already ...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Loading/playback failures in desktop client

PlanPremiumCountryUS DeviceiMacOperating SystemOS X High Sierra (10.13.6) My Question or IssueFor months I have been having continuous issues with the Mac desktop client on my iMac - the "Home" and "Browse" screens often do not load with a "Please tr...

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  • Regular
  • Plan Premium Country US   Device iMac Operating System OS X High Sierra (10.13.6)   My Question or Issue For months I have been having continuous issues with the Mac desktop clie...
  • ericamklein
  • Regular
  • 414 Views
  • 2 replies
  • 1 likes
  • 414 Views
  • 2 replies
  • 1 likes

Chrome audio is choppy when Spotify is open.

PremiumUSA Device(Macbook Pro late 2017)Operating System(Mac OS) When I watch youtube videos or do VOIP calling via chrome while spotify is open (and paused) the audio is choppy. This only happens with bluetooth headphones and only when spotify is op...

  • Casual Listener
  •   Premium USA   Device (Macbook Pro late 2017) Operating System (Mac OS)   When I watch youtube videos or do VOIP calling via chrome while spotify is open (and paused) the aud...
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

Spotify me da problemas

PlanFreeCountrySpainDeviceiMac 2011Operating SystemHigh Sierra My Question or IssueDesde hace un tiempo Spotify no para de darme problemas. Pongo una canción y me reproduce 5 segundos. Tras eso, se para y me aparece un mensaje que dice "No es posible...

  • Newbie
  • Plan Free Country Spain Device iMac 2011 Operating System High Sierra   My Question or Issue Desde hace un tiempo Spotify no para de darme problemas. Pongo una canción y me reproduce 5...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Playlist Art not showing up

Free account on Mac application. Device: MacBook Air (13-inch, Early 2014) on macOS Mojave. Everytime I open the application, I can never see any playlist artwork. Let me know what I can do.

  • Newbie
  • Free account on Mac application.  Device: MacBook Air (13-inch, Early 2014) on macOS Mojave.    Everytime I open the application, I can never see any playlist artwork. Let me...
  • Loxer
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes