Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
6153 Views
1 replies
0 likes

6153 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
8054 Views
1 replies
0 likes

8054 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
5800 Views
1 replies
3 likes

5800 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
43717 Views
19 replies
1 likes
music stops

43717 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
168071 Views
0 replies
35 likes
Mac

168071 Views
0 replies
35 likes

Spotify Won't Open

fixed

dd251
Visitor
fixed
2019-10-09 10:49:02 PM
2019-10-10 4:10:58 AM
guptai
Casual Listener
912 Views
1 replies
0 likes

912 Views
1 replies
0 likes

Songs Won't Play

PlanFreeCountry United States DeviceMacbook Pro late 2016Operating SystemmacOS High Sierra My Question or IssueRecently my songs have stopped playing. I realized that the files under my host directory may be the cause of it. However, uninstalled the ...

pokegoddes420
Visitor
Plan Free Country United States Device Macbook Pro late 2016 Operating System macOS High Sierra My Question or Issue Recently my songs have stopped playing. I realized ...
2019-10-02 8:22:13 AM
2019-10-10 2:30:52 AM
alexkinter
Newbie
1422 Views
1 replies
0 likes

1422 Views
1 replies
0 likes

Automatically muting - no trigger

PlanPremiumCountryUK DeviceMacBook Pro 2018Operating SystemMojave 10.14.6 My Question or IssueSpotify is muting itself during playback. No identifiable trigger - it does it without me touching anything.

benjaminantal
Newbie
Plan Premium Country UK Device MacBook Pro 2018 Operating System Mojave 10.14.6 My Question or Issue Spotify is muting itself during playback. No identifiable trigger - it do...
2019-10-09 1:21:42 PM
2019-10-09 3:03:45 PM
Loxer
Community Legend
1249 Views
1 replies
0 likes
Mac Desktop App
Mojave 10.14.6
mute
version1.1.17.543.geb925

1249 Views
1 replies
0 likes

Spotify suddenly crashes while playing

PlanPremiumCountrySwedenDeviceMacbook Pro 2017Operating SystemmacOS Catalina My Question or IssueSpotify (1.1.15.448.g00fba0e3) keeps on crashing when I play music.

sm7urw
Casual Listener
Plan Premium Country Sweden Device Macbook Pro 2017 Operating System macOS Catalina My Question or Issue Spotify (1.1.15.448.g00fba0e3) keeps on crashing when I play music.
2019-10-09 9:31:53 AM
2019-10-09 3:03:26 PM
Loxer
Community Legend
947 Views
1 replies
1 likes

947 Views
1 replies
1 likes

Profile Page Won't Load [DESKTOP MAC]

My issue here is that my page has been black for over an hour and a half, and this is on the updated desktop version. I've already reinstalled twice and it still hasn't worked. I'm just trying to add a profile photo! 梁梁 Device:Macbook Pro "13 Late 2...

xotwodmami
Visitor
My issue here is that my page has been black for over an hour and a half, and this is on the updated desktop version. I've already reinstalled twice and it still hasn't worked. I'm just trying to add...
2019-10-08 4:37:30 AM
2019-10-08 9:41:56 AM
Loxer
Community Legend
1600 Views
1 replies
0 likes
Help
Help Spotify!
Mac
picture
profile picture

1600 Views
1 replies
0 likes

macOS Catalina 10.15 has been released!

As the title says, a new update for macOS has been released around 1 hour ago.Check more at Apple's site.

Loxer
Community Legend
As the title says, a new update for macOS has been released around 1 hour ago. Check more at Apple's site.
2019-10-07 8:23:10 PM
1231 Views
0 replies
1 likes

1231 Views
0 replies
1 likes

Troubles with Mac El Capitan 10.11.6

Hello,since months Spotify on my Mac El Capitan (10.11.6) gets slower and slower. It needs maybe up to ten minutes to see not a black screen only.But also when playlists are loaded after such long time, normally it is not possible to start any list o...

Phipsiii
Regular
Hello, since months Spotify on my Mac El Capitan (10.11.6) gets slower and slower. It needs maybe up to ten minutes to see not a black screen only. But also when playlists are loaded after such lon...
2019-09-29 9:18:08 PM
2019-10-07 5:47:05 PM
elf_chiu_chiu
Visitor
3846 Views
2 replies
0 likes
capitan

3846 Views
2 replies
0 likes

Radio of my own release not possible to start

Plan: PremiumCountry: Denmark Device: Macbook Pro late 2013Operating System: Mojave 10.14.6 My Question or Issue:I put my first release on a newly created playlist and tried to start the radio. However, the Spotify web app keeps working on starting t...

Jesmicas
Visitor
Plan: Premium Country: Denmark Device: Macbook Pro late 2013 Operating System: Mojave 10.14.6 My Question or Issue: I put my first release on a newly created playl...
2019-10-06 10:52:15 PM
718 Views
0 replies
1 likes

718 Views
0 replies
1 likes

Solved!! boo

booboo

user-removed
Visitor
booboo
2019-10-05 9:33:25 PM
2019-10-05 9:38:48 PM
Emilia_8
Community Legend
1367 Views
1 replies
0 likes
profile picture

1367 Views
1 replies
0 likes

Updating edited local files

Plan PremiumCountry DEMACOS 13My Question or IssueI have local selfcreated mp3s in playlists. If I edit them in the local folders, those changes will not be updated in spotify. How can I do this?

Dan-756
Casual Listener
Plan Premium Country DE MACOS 13 My Question or Issue I have local selfcreated mp3s in playlists. If I edit them in the local folders, those changes will not be updated in spotify. How can I do...
2019-10-03 4:02:08 PM
2019-10-05 8:59:47 PM
Bittencourt
Spotify Star
1271 Views
1 replies
0 likes

1271 Views
1 replies
0 likes

No option to change profile picture

I'm not able to upload a profile picture, and I've tried looking at the threads on here, but I'm not getting any "change" option when hovering over my icon on the desktop app. I have a mac. How do I upload a profile picture? I don't have a Facebook a...

mina1909
Visitor
I'm not able to upload a profile picture, and I've tried looking at the threads on here, but I'm not getting any "change" option when hovering over my icon on the desktop app. I have a mac. How do I ...
2019-10-03 5:39:32 PM
2019-10-03 5:51:18 PM
Emilia_8
Community Legend
2165 Views
1 replies
6 likes

2165 Views
1 replies
6 likes

Solved!! Wrong song when clicking on the album jacket

PlanPremiumCountryFranceDeviceMacBookPro 2018Operating SystemmacOS 10.14.6 My Question or IssueI've got more than 4000 songs on a playlist, I don't know if it does something but, when I click on the jacket of the song, it doesn't focus the right song...

_kud
Casual Listener
Plan Premium Country France Device MacBookPro 2018 Operating System macOS 10.14.6 My Question or Issue I've got more than 4000 songs on a playlist, I don't know if it does something ...
2019-10-03 2:49:53 PM
2019-10-03 3:31:30 PM
Emilia_8
Community Legend
1231 Views
1 replies
0 likes
bug
macOS

1231 Views
1 replies
0 likes

Superuser Contribution Disable Throwback Thursdays on Daily Drive?

My Question or IssueThe "My Daily Drive" has started doing Throwback Thursdays. Even if I personally enjoyed the songs (which I don't, and they are obviously not selected based on my listening history or favorites) it's really frustrating to have a p...

Screen Shot 2019-09-26 at 8.08.26 AM.png

smlee
Casual Listener
My Question or Issue The "My Daily Drive" has started doing Throwback Thursdays. Even if I personally enjoyed the songs (which I don't, and they are obviously not selected based on my listening hist...
2019-09-26 5:10:04 PM
2019-10-03 12:08:39 PM
Peter
Spotify Legend
2270 Views
3 replies
0 likes

2270 Views
3 replies
0 likes

Unable to submit to Playlist Exchange

PlanPremiumCountryUS DeviceMacbook Pro pre 2016Operating SystemiOS 10 My Question or IssueI've been attempting to post a playlist on Playlist Exchange for months in attempt to accept track submissions, with the same result; continuous error alerts pr...

davissunn
Composer
Plan Premium Country US Device Macbook Pro pre 2016 Operating System iOS 10 My Question or Issue I've been attempting to post a playlist on Playlist Exchange for months in at...
2019-10-03 4:32:53 AM
2019-10-03 5:09:59 AM
eltoch
Composer
1079 Views
1 replies
0 likes

1079 Views
1 replies
0 likes

Solved!! Plays start and end of song only

Plan Premium for Family (master)DeviceMacbook Pro (2018 15")Operating SystemMacOS 10.3.5 I am playing back a particular album, and it will play around 20-30 seconds of the song, and then skip to play the last 20 seconds of a song. I once selected to ...

rnodern
Casual Listener
Plan Premium for Family (master) Device Macbook Pro (2018 15") Operating System MacOS 10.3.5 I am playing back a particular album, and it will play around 20-30 seconds of the so...
2018-07-16 3:19:36 PM
2019-10-03 3:33:52 AM
rnodern
Casual Listener
1667 Views
2 replies
0 likes

1667 Views
2 replies
0 likes

Can't change my profile picture

PlanPremiumCountrySingaporeDeviceMacbook My Question or IssueI wanted to change my profile picture as usual but this time there is no change button below my profile picture

coolikesivannn
Visitor
Plan Premium Country Singapore Device Macbook My Question or Issue I wanted to change my profile picture as usual but this time there is no change button below my profile picture
2019-10-02 6:30:55 AM
2019-10-02 11:26:32 PM
Loxer
Community Legend
1327 Views
1 replies
0 likes

1327 Views
1 replies
0 likes

are the Radio developers ok?

I have Spotify premium and am on version 1.1.16.522. I am also using macOS Mojave. This is not really a question but..... who thought this was ok? Are the UI researchers on crack? Is this supposed to be **aesthetically pleasing**? Why are they wastin...

Screen Shot 2019-10-02 at 1.31.01 PM.png

nehoyminoy
Casual Listener
I have Spotify premium and am on version 1.1.16.522. I am also using macOS Mojave. This is not really a question but..... who thought this was ok? Are the UI researchers on crack? Is this suppos...
2019-10-02 7:35:01 PM
822 Views
0 replies
0 likes

822 Views
0 replies
0 likes

Superuser Contribution Change profile picture(desktop)

I am on a Mac/desktop, and the "change" button is not below my picture on my account. I have tried Settings, Account, etc. and I cannot find where I can change my picture. I do not have Facebook linked.

nfris
Visitor
I am on a Mac/desktop, and the "change" button is not below my picture on my account. I have tried Settings, Account, etc. and I cannot find where I can change my picture. I do not have Facebook link...
2019-10-01 8:53:53 PM
2019-10-02 3:17:17 PM
Katerina
Spotify Legend
1385 Views
2 replies
6 likes

1385 Views
2 replies
6 likes

Can't start radio on any device or web player

PlanFree/PremiumCountryCanada DeviceMac book pro, onePlus 3tOperating SystemmacOS mojave 10.14.6, Android version 9 My Question or IssueAs of today I'm unable to start radios for playlists or songs across all my devices including the web player. Clic...

Fensus
Casual Listener
Plan Free/Premium Country Canada Device Mac book pro, onePlus 3t Operating System macOS mojave 10.14.6, Android version 9 My Question or Issue As of today I'm unable to ...
2019-10-01 10:50:10 PM
2019-10-01 11:26:48 PM
Fensus
Casual Listener
1098 Views
1 replies
0 likes

1098 Views
1 replies
0 likes

Superuser Contribution Daily Mixes Gone

PlanPremiumCountryUSADeviceMacbook AirOperating SystemMacOS My Question or IssueFor the last week, I've been getting 4-6 daily mixes. Today, however, I don't have any. I don't use private mode and I generally listen to my daily mixes with an occasion...

Palidino
Music Fan
Plan Premium Country USA Device Macbook Air Operating System MacOS My Question or Issue For the last week, I've been getting 4-6 daily mixes. Today, however, I don't have any. I don'...
2019-04-12 9:10:40 PM
2019-10-01 5:59:13 PM
OlySven
Casual Listener
5412 Views
6 replies
2 likes

5412 Views
6 replies
2 likes

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