Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2185 Views
1 replies
0 likes

2185 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
4588 Views
1 replies
0 likes

4588 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3467 Views
1 replies
3 likes

3467 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
39103 Views
19 replies
1 likes
music stops

39103 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165196 Views
0 replies
35 likes
Mac

165196 Views
0 replies
35 likes

Cannot link songkick tourbox to my spotify artist page

First, when I went to search for my artist name on songkick it did not load & then when I manually added it in still wouldn't integrate my upcoming shows. How do I go about fixing this?

enlightenup93
Casual Listener
First, when I went to search for my artist name on songkick it did not load & then when I manually added it in still wouldn't integrate my upcoming shows. How do I go about fixing this?
2019-08-10 1:23:00 AM
2019-08-14 9:03:46 PM
Loxer
Community Legend
1289 Views
1 replies
0 likes
Concerts
songkick
tourbox

1289 Views
1 replies
0 likes

I can't change the playlist description.

Plan: FreeDevice: Macbook Pro 2018Operating System: macOS 10.14.5My Question or Issue: I only have private playlists and as of late, whenever i want to change the playlist description after i click out of the playlist and click back in the descriptio...

user-removed
Visitor
Plan: Free Device: Macbook Pro 2018 Operating System: macOS 10.14.5 My Question or Issue: I only have private playlists and as of late, whenever i want to change the playlist descri...
2019-08-10 12:44:23 AM
2019-08-14 8:55:56 PM
Loxer
Community Legend
1068 Views
1 replies
0 likes

1068 Views
1 replies
0 likes

Can't Play Current Song

Premium AccountUSAMacbook Pro & iPhone Xs For the past week I have been unable to play any music on Spotify. Every song that I click play on gives me an error banner: "Can't Play Current Song." I have tried the following troubleshooting ideas:1. Remo...

heyitsjodie
Visitor
Premium Account USA Macbook Pro & iPhone Xs For the past week I have been unable to play any music on Spotify. Every song that I click play on gives me an error banner: "Can't Play Cur...
2019-08-13 4:57:00 PM
2019-08-13 9:43:39 PM
Loxer
Community Legend
585 Views
1 replies
0 likes

585 Views
1 replies
0 likes

No picures in Spotify app

PlanPremiumCountry Device(Imac)Operating System(iOS 10.12.6) My Question or Issue Hi, I have a problem with picures/albums in Spotify app (1.0.24.104.g92a22684)What can I do, do see ason my Iphone? Asan

Asanx
Visitor
Plan Premium Country Device (Imac) Operating System (iOS 10.12.6) My Question or Issue Hi, I have a problem with picures/albums in Spotify app (1.0.24...
2019-08-10 10:25:36 PM
2019-08-13 9:34:35 PM
Loxer
Community Legend
372 Views
1 replies
0 likes

372 Views
1 replies
0 likes

Playlist not playing

PlanPremiumCountryNLDeviceMacBookMy Question or IssueMy spotify is broken! I cannot play any playlist. Once the first song is done, spotify automatically plays a random song (most of times not according to my taste, and for a long time all in spanish...

Blablablabla55
Casual Listener
Plan Premium Country NL Device MacBook My Question or Issue My spotify is broken! I cannot play any playlist. Once the first song is done, spotify automatically plays a random song (mo...
2019-08-12 1:00:13 PM
2019-08-13 2:17:06 PM
Bittencourt
Spotify Star
552 Views
3 replies
0 likes

552 Views
3 replies
0 likes

My songs on my mac desktop app don't appear, works on phone.

PlanPremiumCountry UKDeviceMacbook Pro early 2015Operating SystemHigh Sierra 10.13.5 My Question or Issue My songs tab just directs me to the browse tab for some reason, I've got thousands of songs in there, and they aren't gone they still appear in ...

jordy_simpsons
Newbie
Plan Premium Country UK Device Macbook Pro early 2015 Operating System High Sierra 10.13.5 My Question or Issue My songs tab just directs me to the browse tab for some re...
2018-09-12 7:18:47 PM
2019-08-13 4:45:05 AM
micheladxs
Visitor
1182 Views
7 replies
0 likes

1182 Views
7 replies
0 likes

Solved!! "Save to your favorite songs" icon is misaligned

Plan: FreeCountry: USADevice: Macbook Pro 2018Operating System: MacOS 10.14.5 The save icon is not centered on the actual button and is right aligned. Twice I have accidentally clicked just to the right of the icon and actually clicked remove. The ex...

user-removed
Visitor
Plan: Free Country: USA Device: Macbook Pro 2018 Operating System: MacOS 10.14.5 The save icon is not centered on the actual button and is right aligned. Twice I have accid...
2019-08-07 10:49:09 PM
2019-08-13 2:14:52 AM
user-removed
Not applicable
540 Views
2 replies
0 likes

540 Views
2 replies
0 likes

Embed "Something Went Wrong" on Squarespace & Shopify

Plan: PremiumCountry: USA Device: Macbook ProOperating System: MacOS Mojave 10.14.2 I've added a Spotify playlist embed on two client websites - one Shopify and one Squarespace. On each, the Spotify embed box says "Something Went Wrong." Any ideas? I...

macairedouglas
Casual Listener
Plan: Premium Country: USA Device: Macbook Pro Operating System: MacOS Mojave 10.14.2 I've added a Spotify playlist embed on two client websites - one Shopify and one Squarespace....
2019-08-12 5:41:11 PM
2019-08-12 10:32:36 PM
macairedouglas
Casual Listener
961 Views
2 replies
0 likes

961 Views
2 replies
0 likes

Downloaded music won't play offline

PlanPremiumCountry: USA Devicemac book airOperating System My Question or Issue: I used to be able play music I downloaded offline but it won't let me. I completely unistalled spotifly and cleared caches and then reinstalled still having same problem

premiere
Casual Listener
Plan Premium Country: USA Device mac book air Operating System My Question or Issue: I used to be able play music I downloaded offline but it won't let me. ...
2019-08-09 5:47:07 PM
2019-08-09 10:50:44 PM
Loxer
Community Legend
997 Views
3 replies
0 likes

997 Views
3 replies
0 likes

Spotify desktop app on Mac completley unusable

Brief description of the issue: App loads correctley and loads saved tracks and playlists, but without any artwork, every playlist is empty and music playback doesn't work. The web player works without any issue in Chrome browser. The issue appeared ...

taniotanio7
Newbie
Brief description of the issue: App loads correctley and loads saved tracks and playlists, but without any artwork, every playlist is empty and music playback doesn't work. The web player works ...
2019-08-04 9:51:39 PM
2019-08-09 9:32:10 PM
Loxer
Community Legend
695 Views
1 replies
0 likes

695 Views
1 replies
0 likes

Can´t change volume with keyboard when using Connect to other speaker.

Plan: Premium FamilyCountry: Sweden Device: Macbook Pro 15" mid 2019Operating System: macOs 10.14.5 My Question or IssueHi!I use Spotify Connect from all of my devices at home, mostly the one that is closest to me at the moment. I´m used to change th...

Bergan
Casual Listener
Plan: Premium Family Country: Sweden Device: Macbook Pro 15" mid 2019 Operating System: macOs 10.14.5 My Question or Issue Hi! I use Spotify Connect from all of my devices ...
2019-08-09 7:41:39 PM
2019-08-09 7:44:29 PM
Bergan
Casual Listener
822 Views
1 replies
1 likes
Connect
keyboard
MacBook Desktop

822 Views
1 replies
1 likes

Downloading Playlists Names and Artists

Is it possible to download the list of song names, artist, album and playlist order in the event i want to purchase ths songs? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Win...

edichen
Visitor
Is it possible to download the list of song names, artist, album and playlist order in the event i want to purchase ths songs? Plan Free/Premium Country Device (iPhone 8,...
2019-08-08 5:28:21 PM
2019-08-09 5:45:10 PM
Alienator5000
Regular
1454 Views
1 replies
0 likes

1454 Views
1 replies
0 likes

Solved!! Spotify client keeps playing on a strange device called STOREID

Plan: PremiumCountry: USA Devices: MB Pro, Iphone XR My Question or IssueMy spotify clients keep halting playback, playing on a device called "STORE_STOREID-CPU" - see the attached screenshot. What is this device and how do I remove it from my accoun...

Screen Shot 2019-08-08 at 10.21.32 AM.png

mfrobben
Visitor
Plan: Premium Country: USA Devices: MB Pro, Iphone XR My Question or Issue My spotify clients keep halting playback, playing on a device called "STORE_STOREID-CPU" - see the ...
2019-08-08 4:34:19 PM
2019-08-09 3:10:57 PM
DanifC
Composer
794 Views
1 replies
0 likes

794 Views
1 replies
0 likes

This AD Refuses to Play

Free | United StatesMacbook Pro (Retina 13" Mid-2014)MacOS Mojave This single ad absolutely refuses to play. To get around it, I have to ⌘Q and completely reopen Spotify, every time it plays. This is the only ad that won't play, and only on desktop, ...

Screen Shot 2019-08-07 at 3.33.23 PM.png

Glutenfreebooty
Visitor
Free | United States Macbook Pro (Retina 13" Mid-2014) MacOS Mojave This single ad absolutely refuses to play. To get around it, I have to ⌘Q and completely reopen Spotify, every time...
2019-08-07 9:51:05 PM
2019-08-09 2:25:35 PM
user-removed
Not applicable
407 Views
3 replies
0 likes

407 Views
3 replies
0 likes

Desktop app won't download or play local files on devices

PlanPremiumCountryAustraliaDevice(iPhone XR, Macbook Pro late 2011)Operating System(iOS 10, ) I'm having a problem I hope someone can help with. The desktop app shows local files and plays them just fine, that have been put into playlists. The downlo...

LuvYaWork
Regular
Plan Premium Country Australia Device (iPhone XR, Macbook Pro late 2011) Operating System (iOS 10, ) I'm having a problem I hope someone can help with. The desktop app...
2019-08-07 9:50:03 AM
321 Views
0 replies
3 likes

321 Views
0 replies
3 likes

Spotify min window height

Hello, There is an issue which bothered me for months now. I often have spotify up on my second monitor while working. Because it is not the only winow I need to have open beside my main monitor, I try to minimize it as much as I can. The thing is, n...

TheNoim
Casual Listener
Hello, There is an issue which bothered me for months now. I often have spotify up on my second monitor while working. Because it is not the only winow I need to have open bes...
2019-08-06 12:57:12 PM
2019-08-06 11:19:47 PM
DanifC
Composer
1573 Views
1 replies
6 likes

1573 Views
1 replies
6 likes

New Releases "New albums & singles" hasn't updated in weeks

I was a regular user of the "New albums & singles" page that could be found under Browse -> New Releases. However the last releases shown there are from 2018, if I'm not mistaken out of the last week of 2018. It is the same thing for a couple of Germ...

samrazr
Casual Listener
I was a regular user of the "New albums & singles" page that could be found under Browse -> New Releases. However the last releases shown there are from 2018, if I'm not mistaken out of the la...
2019-01-09 1:48:49 PM
2019-08-06 5:41:50 PM
Foxy72
Visitor
740 Views
4 replies
0 likes

740 Views
4 replies
0 likes

Bugreport: bad advertisement placement on desktop UI

See picture, bottom advert covers the texts from the content, which is already scrolled to the bottom and cannot moved further up to actually see what's there. Edit: OSX desktop client.

user-removed
Visitor
See picture, bottom advert covers the texts from the content, which is already scrolled to the bottom and cannot moved further up to actually see what's there. Edit: OSX desktop client.
2019-07-29 12:22:42 AM
2019-08-06 10:07:20 AM
Rene01
Community Legend
736 Views
1 replies
0 likes

736 Views
1 replies
0 likes

Playlist Information Won't Save/Update

Plan: Spotify PremiumCountry: United States Device: Macbook Pro 15" 2017Operating System: macOS Mojave 10.14.5Spotify Version: 1.1.12.449.g4109e645 Brief description of the issue: When I update my playlist cover/description, it will initially show as...

niesa28
Casual Listener
Plan: Spotify Premium Country: United States Device: Macbook Pro 15" 2017 Operating System: macOS Mojave 10.14.5 Spotify Version: 1.1.12.449.g4109e645 Brief description...
2019-08-05 8:36:51 PM
481 Views
0 replies
3 likes
Playlist Cover
Playlist Cover image change
playlist description
playlist descriptions and photos

481 Views
0 replies
3 likes

Collaborative Playlist

Hello! I have sent a collaborative playlist to my friends, but one of them can't open it at all on her iPhone 6 on the latest iOS. I have Premium, but she has a free account. USA.

atpasquan
Newbie
Hello! I have sent a collaborative playlist to my friends, but one of them can't open it at all on her iPhone 6 on the latest iOS. I have Premium, but she has a free account. USA. &nb...
2019-08-05 1:59:57 AM
276 Views
0 replies
0 likes

276 Views
0 replies
0 likes

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