Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
4041 Views
1 replies
0 likes

4041 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
6193 Views
1 replies
0 likes

6193 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
4247 Views
1 replies
3 likes

4247 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
40812 Views
19 replies
1 likes
music stops

40812 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
166234 Views
0 replies
35 likes
Mac

166234 Views
0 replies
35 likes

Connection with speakers

PlanPremiumCountryThe NetherlandsDevice(iMac)Operating System(iOS 10) My Question or IssueWhy can't my local files be played with connected devices?It does work well on the computer.

rudykeijzer
Visitor
Plan Premium Country The Netherlands Device (iMac) Operating System (iOS 10) My Question or Issue Why can't my local files be played with connected devices? It does work well on the...
2019-08-31 1:48:26 PM
276 Views
0 replies
0 likes

276 Views
0 replies
0 likes

Local files not syncing from Mac to iPhone

I have about 400 songs downloaded onto my MacBook Pro in local files, and up until a couple days ago, they were all syncing perfectly onto my iPhone. I had a playlist donwloaded on my phone and my Mac and all of my songs were in there, downloaded, av...

abanerji25
Visitor
I have about 400 songs downloaded onto my MacBook Pro in local files, and up until a couple days ago, they were all syncing perfectly onto my iPhone. I had a playlist donwloaded on my phone and my Ma...
2019-08-31 2:48:01 AM
438 Views
0 replies
0 likes
local files
Not syncing

438 Views
0 replies
0 likes

shuffle

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis is just for Mac per se. I have over 3000 songs "liked", why does the shuffle feature onl...

traywade
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue This is...
2019-08-30 9:00:51 PM
340 Views
0 replies
1 likes
shuffle

340 Views
0 replies
1 likes

Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountryThailandDeviceMacbook Air 2015Operating SystemMac Os 10.14 My Question or IssueWhenever I try to play a song from spotify, it gets skipped. At times it displays this message-‘Spotify can't play this right now. If you have the file o...

Tripleking
Newbie
Plan Premium Country Thailand Device Macbook Air 2015 Operating System Mac Os 10.14 My Question or Issue Whenever I try to play a song from spotify, it gets skipped. At times...
2019-08-30 10:01:55 AM
2019-08-30 1:41:20 PM
Loxer
Community Legend
435 Views
1 replies
0 likes

435 Views
1 replies
0 likes

Spotify Connect Not Shuffling Properly

PlanPremiumCountryUSADeviceMacbook Pro late 2014Operating System(Mojave 10.14.5 [Most up-to-date]) My Question or IssueWhen connecting to my Denon AVR-S940H, the shuffling feature on both my Macbook Pro and iPhone fail. The Shuffle will only play son...

SightsLinedUp
Newbie
Plan Premium Country USA Device Macbook Pro late 2014 Operating System (Mojave 10.14.5 [Most up-to-date]) My Question or Issue When connecting to my Denon AVR-S940H, the shuffling fe...
2019-08-30 7:23:45 AM
304 Views
0 replies
0 likes

304 Views
0 replies
0 likes

[Mac] Volume Slider Does Not Remember Position After Restart

Brief description of the issue: So if you lower the volume using the volume slider on the bottom right-hand side of the screen, then restart your computer, the slider goes back to 100%, but the actual volume level output from Spotify remains at the p...

lukethompsxn
Visitor
Brief description of the issue: So if you lower the volume using the volume slider on the bottom right-hand side of the screen, then restart your computer, the slider goes back to 100%, but the ...
2019-08-29 6:51:50 AM
506 Views
0 replies
0 likes
Mac
volume

506 Views
0 replies
0 likes

My MacBook Air will Not play music or anything from Spotify!?

I havent ever had a problem before but, today I was playing music through my mac with headphones and i opened the app in my phone at the same time. Ever since then music WILL NOT play through the mac. I have tried logging out, deleteing, and restarti...

chloeholstad
Visitor
I havent ever had a problem before but, today I was playing music through my mac with headphones and i opened the app in my phone at the same time. Ever since then music WILL NOT play through the mac...
2019-08-28 5:56:24 AM
2019-08-28 10:36:08 AM
Loxer
Community Legend
1205 Views
1 replies
0 likes

1205 Views
1 replies
0 likes

AirPods Cause Spotify to Quit Working

DeviceMacBook Pro Mid 2015, Apple Airpods, SpotifyOperating SystemOS X Yosomite 10.10.5 My Question or IssueI recently purchased airpods. Whenver I connect my airpods to my mac via bluetooth and try to listen to spotify it tells me that it "Cant play...

1291290975
Visitor
Device MacBook Pro Mid 2015, Apple Airpods, Spotify Operating System OS X Yosomite 10.10.5 My Question or Issue I recently purchased airpods. Whenver I connect my airpods...
2019-08-27 11:22:44 PM
2019-08-28 10:32:53 AM
Loxer
Community Legend
2741 Views
1 replies
6 likes

2741 Views
1 replies
6 likes

Podcasts Are Cut Short

PlanFreeCountryUSADeviceMacbook AirOperating SystemmacOS MojaveMy Question or IssueI follow Jenna & Julien's podcasts on YouTube and am wondering why Spotify cuts the episodes shorter than they are on YouTube. I attached two screenshots to show what ...

HelloIAmChristy
Visitor
Plan Free Country USA Device Macbook Air Operating System macOS Mojave My Question or Issue I follow Jenna & Julien's podcasts on YouTube and am wondering why Spotify cuts the episodes s...
2019-08-27 10:36:21 PM
755 Views
0 replies
0 likes

755 Views
0 replies
0 likes

Solved!! Cannot READ spotify app Mac Desktop

Plan: Not sureFree/Premium: PaidCountry: USA Device(Mac Mini)Operating System(Mojave 10.14) My Question or Issue:I cannot read the text. It is seriously ridiculous. I estimate it is the equivalent is about 4 pt text on a printed page. Why aren't ther...

kk2222
Newbie
Plan: Not sure Free/Premium: Paid Country: USA Device (Mac Mini) Operating System (Mojave 10.14) My Question or Issue: I cannot read the text. It is seriously ridiculo...
2019-08-27 8:00:24 PM
2019-08-27 9:03:03 PM
Loxer
Community Legend
774 Views
1 replies
0 likes
accessibility
read text
readability

774 Views
1 replies
0 likes

Bug: switch playback from ios to macos, turn off ios headphones, macos stops playing

Premium plan in USA, iPhone 8 running iOS 12.4 and Spotify 8.5.17.713, macOS 10.14.5 with Spotify 1.1.4.197.g92d52c4f. Steps:1. Play music in Spotify on iOS while using Bluetooth headphones2. In Spotify on macOS use the "Connect to a device" control ...

paton
Regular
Premium plan in USA, iPhone 8 running iOS 12.4 and Spotify 8.5.17.713, macOS 10.14.5 with Spotify 1.1.4.197.g92d52c4f. Steps: 1. Play music in Spotify on iOS while using Bluetooth head...
2019-08-10 2:12:00 AM
2019-08-27 2:57:28 AM
paton
Regular
1478 Views
4 replies
0 likes

1478 Views
4 replies
0 likes

static image when trying to share songs to Facebook via my iMac/iPhone!?

when i try to share songs to my facebook, i can see that there is a 30 second preview player - which works fine for me. however a friend said that she sees only a static image, and sometimes it's just a weird blown up section of the album cover. look...

maxartist23
Roadie
when i try to share songs to my facebook, i can see that there is a 30 second preview player - which works fine for me. however a friend said that she sees only a static image, and sometimes it's jus...
2019-08-26 11:43:20 PM
529 Views
0 replies
0 likes

529 Views
0 replies
0 likes

Solved!! Why won't my playlist picture change?

I recently bought a new Macbook Air, and I made a new playlist just today. When I uploaded a picture, it worked just fine and it showed up perfectly. However, when I tried to change the picture of an older playlist, it just wouldn't change. While I w...

aditishukla
Casual Listener
I recently bought a new Macbook Air, and I made a new playlist just today. When I uploaded a picture, it worked just fine and it showed up perfectly. However, when I tried to change the picture of an...
2019-08-26 7:51:28 AM
2019-08-26 6:03:57 PM
aditishukla
Casual Listener
1382 Views
2 replies
0 likes

1382 Views
2 replies
0 likes

Unblock a song from a radio station

PlanPremiumCountryJapanDeviceiPhone XOperating SystemiOS 10 My Question or IssueYesterday, I accidentially clicked the block button on a song when I was playing a radio station. I just want to unblock the song that potentially I liked, but I couldn't...

michaeleekk
Newbie
Plan Premium Country Japan Device iPhone X Operating System iOS 10 My Question or Issue Yesterday, I accidentially clicked the block button on a song when I was playing a radio stati...
2019-08-26 12:34:49 PM
499 Views
0 replies
0 likes

499 Views
0 replies
0 likes

Macbook Audio

I am currently using a MacBook pro to listen to Spotify but I run into problems when I use an app using the microphone. In my specific scenario when I am on a call on discord my Spotify sound quality seems to get muffled whenever I get into the call....

albertdo
Newbie
I am currently using a MacBook pro to listen to Spotify but I run into problems when I use an app using the microphone. In my specific scenario when I am on a call on discord my Spotify sound quality...
2019-08-26 9:55:51 AM
640 Views
0 replies
1 likes

640 Views
0 replies
1 likes

Trying to play songs on web player, it's not responding - only plays last playlist I listened to

PremiumUSA MacBook AirOperating SystemmacOS Mohave 10.14.5 I'm trying to use the Web Player to listen to music at work, and when I click a song, it ignores the command, and momentarily flashes down in the bottom left the album cover for a different s...

saraford83
Newbie
Premium USA MacBook Air Operating System macOS Mohave 10.14.5 I'm trying to use the Web Player to listen to music at work, and when I click a song, it ignores the command, and mo...
2019-08-22 5:48:41 PM
2019-08-25 1:32:10 PM
Galadirith
Newbie
457 Views
1 replies
0 likes

457 Views
1 replies
0 likes

Spotify keeps downloading same app version on Mac

Can one of you genuises explain why my Spotify, unprompted, downloads the Spotify App version for Apple from Spotify's website unprompted, even though I am already running the latest version? This seems to happen only when I open the program... It's ...

Barbaralee
Visitor
Can one of you genuises explain why my Spotify, unprompted, downloads the Spotify App version for Apple from Spotify's website unprompted, even though I am already running the latest version? This se...
2019-08-24 10:28:34 PM
2019-08-24 11:14:31 PM
Loxer
Community Legend
586 Views
1 replies
0 likes

586 Views
1 replies
0 likes

"Can't Play Current Song" Every time i open my laptop

I have the Spotify desktop app on my macbook, and I have a paid premium account and am also on wifi. Every time I open my laptop, and go to play music, I get the error saying I can't play this song for every song in my library. This error goes away w...

seank20
Newbie
I have the Spotify desktop app on my macbook, and I have a paid premium account and am also on wifi. Every time I open my laptop, and go to play music, I get the error saying I can't play this song f...
2019-08-24 2:25:55 PM
2019-08-24 11:12:57 PM
Loxer
Community Legend
803 Views
2 replies
0 likes

803 Views
2 replies
0 likes

Desktop doesn't show complete public playlist

PlanFreeCountryUK Device( Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiThere are some public playlists that don't seem to updating on my desktop but I can see the newest songs on the playlists on...

Lisichka101
Casual Listener
Plan Free Country UK Device ( Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi There are some public play...
2019-08-19 12:54:06 AM
2019-08-24 1:06:00 PM
Lisichka101
Casual Listener
874 Views
6 replies
0 likes

874 Views
6 replies
0 likes

[BUG] Spotify Keeps turning off and on both shuffle and repeat on mac

Plan: PremiumOSX 10.14.6 I have tried deleting spotify and reinstalling as well as doing these steps on here: https://support.spotify.com/us/using_spotify/troubleshooting/reinstallation-of-spotify/

12122110368
Newbie
Plan: Premium OSX 10.14.6 I have tried deleting spotify and reinstalling as well as doing these steps on here: https://support.spotify.com/us/using_spotify/troubleshooting/reinstallati...
2019-08-23 1:02:19 PM
2019-08-23 6:10:08 PM
Loxer
Community Legend
757 Views
1 replies
0 likes

757 Views
1 replies
0 likes

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