Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2182 Views
  • 1 replies
  • 0 likes
  • 2182 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4588 Views
  • 1 replies
  • 0 likes
  • 4588 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3467 Views
  • 1 replies
  • 3 likes
  • 3467 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39097 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39097 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165195 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165195 Views
  • 0 replies
  • 35 likes

Spotify connect not working right

PlanPremiumCountryUSA DeviceMac Pro and Android Pixel XL, Onkyo TX-NR777Operating SystemOSX 10.14.4, Android 9, Spotify Version1.1.4.197.g92d52c4f8.5.0.375 My Question or IssueWhat the H** is going on Spotify connect today (4/11) it is all jacked up ...

  • Music Fan
  • Plan Premium Country USA   Device Mac Pro and Android Pixel XL, Onkyo TX-NR777 Operating System OSX 10.14.4,  Android 9,    Spotify Version 1.1.4.197.g92d52c4f 8.5.0.3...
  • 449 Views
  • 0 replies
  • 0 likes
  • 449 Views
  • 0 replies
  • 0 likes

friends

maybe it was just a glitch sorted now.  

  • Newbie
  • maybe it was just a glitch sorted now.   
  • 433 Views
  • 0 replies
  • 0 likes
  • 433 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify not syncing songs on my mac

PlanPremium CountryIndia DeviceMacbook pro, early 2015 Operating SystemMacos 10.14.4 Mojave I am having this peculiar problem where songs that I save on my android phone aren't syncing to my mac; and even when I manually search that specific song and...

  • Music Fan
  • Plan Premium   Country India   Device Macbook pro, early 2015   Operating System Macos 10.14.4 Mojave     I am having this peculiar problem where songs that I sa...
  • Guido
  • Spotify Legend
  • 671 Views
  • 2 replies
  • 0 likes
  • 671 Views
  • 2 replies
  • 0 likes

Strange Sound Every Few Minutes

PlanPremium for Students CountryUSA DeviceMacbook Pro 2018 Operating SystemmacOS High Sierra 10.13.6 My Question or IssueGood afternoon,When I have been playing music after a few hours, a strange noise will begin and startle me. It only happens with ...

  • Newbie
  • Plan Premium for Students   Country USA   Device Macbook Pro 2018   Operating System macOS High Sierra 10.13.6   My Question or Issue Good afternoon, When I have bee...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Spotify Connect not working on my laptop

PremiumUSA DeviceMacbook proOperating SystemMojave My Question or IssueSpotify Connect is working fine on my iPhone 7 but not on my macbook, can anyone help? ive attached the screenshots of both laptop and phoneand then when i try to play local files...

  • Newbie
  •   Premium USA   Device Macbook pro Operating System Mojave   My Question or Issue Spotify Connect is working fine on my iPhone 7 but not on my macbook,  can anyone help?...
  • 423 Views
  • 0 replies
  • 0 likes
  • 423 Views
  • 0 replies
  • 0 likes

Genres and moods tab blank

PlanPremiumCountry Device Operating System(iindows 10) My Question or Issueall the sections in the spotify app on windows are working fine with the exception of the genres and moods ( the one I use the most). It been happening for a while .

  • Newbie
  • Plan Premium Country   Device   Operating System (iindows 10)   My Question or Issue all the sections in the spotify app on windows are working fine with the exception of the...
  • Nico
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

album cover window missing

Plan - PremiumCountry - U.S. Device - Macbbok pro mid 2012Operating System - macOS Sierra My Question or Issue - The album art that is displayed next to the songs (picture included) when using the desktop app is gone. I accidentally clicked it away a...

  • Newbie
  • Plan - Premium Country - U.S.   Device - Macbbok pro mid 2012 Operating System - macOS Sierra   My Question or Issue - The album art that is displayed next to the songs (picture ...
  • 1stsymphony
  • Casual Listener
  • 566 Views
  • 1 replies
  • 4 likes
  • 566 Views
  • 1 replies
  • 4 likes

How can I delete greyed out Local files?

Plan: PremiumCountry: Canada Device(MacBook Air, 2018)Operating System(macOS Mojave 10.14.4) My Question or Issue: I am having issues with trying to delete 2 greyed out, local files. They're really bugging me. When I double-click to play, it obviousl...

  • Casual Listener
  • Plan: Premium Country: Canada   Device (MacBook Air, 2018) Operating System (macOS Mojave 10.14.4)   My Question or Issue:   I am having issues with trying to delete 2 g...
  • mishmqdsi
  • Casual Listener
  • 795 Views
  • 4 replies
  • 0 likes
  • 795 Views
  • 4 replies
  • 0 likes

Solved!! spotify not working just a black screen

PlanPremium: canada Device(Macbook Pro late 2010 or something)Operating System(OSX) My Question or Issuespotify is not orking i just get a black screen. tried to do a clean install but the files i need are not on my computer (ive looked in libary > c...

  • Casual Listener
  • Plan Premium: canada   Device (Macbook Pro late 2010 or something) Operating System (OSX)   My Question or Issue spotify is not orking i just get a black screen. tried to do a clea...
  • Bittencourt
  • Spotify Star
  • 3791 Views
  • 3 replies
  • 0 likes
  • 3791 Views
  • 3 replies
  • 0 likes

Spotify changes song

I have Spotify without premium on Windows 10. Worked flawlessly untill today. I could not play a song. Either it said it could not play the song or just started change songs continuasly. I've tried to log out on all plattforms and I have unistalled a...

  • Casual Listener
  • I have Spotify without premium on Windows 10. Worked flawlessly untill today. I could not play a song. Either it said it could not play the song or just started change songs continuasly. I've tried t...
  • Nico
  • Community Legend
  • 717 Views
  • 3 replies
  • 0 likes
  • 717 Views
  • 3 replies
  • 0 likes

Wrong Zone

Wrong Zone

  • Casual Listener
  • Wrong Zone
  • 317 Views
  • 0 replies
  • 0 likes
  • fair
  • 317 Views
  • 0 replies
  • 0 likes

Liked Songs playlist in MacOS desktop app

PlanPremiumCountryUSA DeviceMacbook Pro late 2018Operating SystemMacOS Mojave Hi Community,My mobile Android Spotify app created an autogenerated playlist 'Liked Songs'.But I can't find this playlist in my desktop app...

photo5273909142010047044.jpg
  • Regular
  • Plan Premium Country USA   Device Macbook Pro late 2018 Operating System MacOS Mojave   Hi Community, My mobile Android Spotify app created an autogenerated playlist 'Liked Son...
  • carpathianUA
  • Regular
  • 2787 Views
  • 2 replies
  • 0 likes
  • macOS Mojave
    Playlist problem
  • 2787 Views
  • 2 replies
  • 0 likes

Solved!! play button greyed out

Plan: FreeCountry: NetherlandsDeviceMacbook Pro late 2013 Operating SystemtemmacOS 10.14 My Question or IssueIm trying to play Neurotron - Japan (EP) but the play button ('afspelen') is greyed out. Actually, everything is greyed out. How can i play t...

Schermafbeelding 2019-04-05 om 22.39.53.png
  • Casual Listener
  • Plan: Free Country: Netherlands Device Macbook Pro late 2013   Operating Systemtem macOS 10.14   My Question or Issue Im trying to play Neurotron - Japan (EP) but the...
  • klonic
  • Casual Listener
  • 2767 Views
  • 4 replies
  • 0 likes
  • 2767 Views
  • 4 replies
  • 0 likes

Song doesnt show up as released, cant see streams

Hey everyone, I recently released a song on Spotify (on the 5th of march), and for some reason I can't see the stats on streams i received. On the release day itself i actually saw the amount of streams my song was getting throughout the day, but rig...

pNI5Cr5 ajzyuWo cPo6rVY
  • Newbie
  • Hey everyone,   I recently released a song on Spotify (on the 5th of march), and for some reason I can't see the stats on streams i received. On the release day itself i actually saw the amoun...
  • 841 Views
  • 0 replies
  • 1 likes
  • 841 Views
  • 0 replies
  • 1 likes

Some songs don't play.

Plan: Free Australia Macbook Air 2018Operating SystemiOS Some song's don't play and are instead replaced with a black cd image. It appens on quite a few songs and almost everything thats not in a playlist already. As an example,This is what appears w...

Screen Shot 2019-04-03 at 8.40.10 pm.png
  • Casual Listener
  • Plan: Free   Australia   Macbook Air 2018 Operating System iOS   Some song's don't play and are instead replaced with a black cd image. It appens on quite a few songs and almos...
  • kleask10
  • Casual Listener
  • 606 Views
  • 2 replies
  • 1 likes
  • 606 Views
  • 2 replies
  • 1 likes

Played song is not correct

PlanPremiumCountryBelgiumDeviceiMac and Samsung Qled televosionOperating System My Question or IssueThe song that is playing on the app on my television or on the app on my iMac is not the one that is displayed in the app or on my screen on my televi...

  • Newbie
  • Plan Premium Country Belgium Device iMac and Samsung Qled televosion Operating System     My Question or Issue The song that is playing on the app on my television or on the app o...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Share playlist with family members

Long time premium subscriber here. I don't understand the social featuers of spotify at all. I just went to a family plan, and it seems there is no way for me to easily share a playlist I created to my family members. At best, they could search out m...

  • Newbie
  • Long time premium subscriber here.  I don't understand the social featuers of spotify at all.  I just went to a family plan, and it seems there is no way for me to easily share a playlist I...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

Unfollowing artists against my will

Hello, it seems that my other topic was closed (https://community.spotify.com/t5/Desktop-Mac/Unfollowing-artists-against-my-will/td-p/4621960). Plan PremiumCountry RomaniaDevice iPhone 8Operating System Windows 10 I have news on this one - I noticed ...

2019-03-20 02.05.52.jpg 2019-03-20 02.06.23.png
  • Music Fan
  • Hello, it seems that my other topic was closed (https://community.spotify.com/t5/Desktop-Mac/Unfollowing-artists-against-my-will/td-p/4621960).   Plan Premium Country Romania Device iPhone 8...
  • VladBusca
  • Music Fan
  • 645 Views
  • 5 replies
  • 0 likes
  • 645 Views
  • 5 replies
  • 0 likes

Spotify opens then crashes Mac Desktop App

My Question or IssueI'm sure some of you have seen this issue before, but it won't seem to stay fixed on my computer. Basically, I open the Spotify desktop app on my iMac and it instantly crashed. I already did the fix in the link below, it worked fo...

  • Newbie
  • My Question or Issue I'm sure some of you have seen this issue before, but it won't seem to stay fixed on my computer.   Basically, I open the Spotify desktop app on my iMac and it instantly ...
  • silvory
  • Newbie
  • 424 Views
  • 2 replies
  • 1 likes
  • 424 Views
  • 2 replies
  • 1 likes