Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1458 Views
  • 1 replies
  • 0 likes
  • 1458 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3774 Views
  • 1 replies
  • 0 likes
  • 3774 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3102 Views
  • 1 replies
  • 3 likes
  • 3102 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38186 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38186 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164770 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164770 Views
  • 0 replies
  • 35 likes

Things are looking kinda ugly on the artist pages

See attached image. edit: Ok. It resolved itself after like 3 minutes of flipping between other views. Still not ok.

  • Regular
  • See attached image.   edit: Ok. It resolved itself after like 3 minutes of flipping between other views. Still not ok.
  • Bittencourt
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

playlist displayed in random order on desktop?

running spotify on my mac and just curious if anyone has this problem - one of my playlists appears in random order on-screen. i dont mean shuffle mode or anything, i mean the actual display of the songs in the playlist. theyre listed in random order...

  • Newbie
  •   running spotify on my mac and just curious if anyone has this problem - one of my playlists appears in random order on-screen.   i dont mean shuffle mode or anything, i mean ...
  • Loxer
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Song library loaded from drive backup won't update

PlanPremiumCountryCanadaDeviceMacbook Pro late 2017Operating SystemOS Sierra My Question or IssueRecently I had an issue which ended up requiring me to restore my computer from a backup external drive. I had a backup saved from a few months ago that ...

  • Casual Listener
  • Plan Premium Country Canada Device Macbook Pro late 2017 Operating System OS Sierra   My Question or Issue Recently I had an issue which ended up requiring me to restore my computer fr...
  • Maxim
  • Spotify Star
  • 782 Views
  • 5 replies
  • 0 likes
  • 782 Views
  • 5 replies
  • 0 likes

"Local Files" tracks disappear when removed from a "Downloaded" playlist

Currently if I add a track from Local Files to a Downloaded playlist and then remove it from the playlist, it disappears from Local Files as well, despite the file being located on my computer. It will also appear as unavailable if I add it to a play...

  • Visitor
  • Currently if I add a track from Local Files to a Downloaded playlist and then remove it from the playlist, it disappears from Local Files as well, despite the file being located on my computer. It wi...
  • 532 Views
  • 0 replies
  • 3 likes
  • 532 Views
  • 0 replies
  • 3 likes

Solved!! Some of my friends don't show in the friend activity box..

Hey, some of my friends don't show in the friend activity box. I'm following about 10 of my friends and only 5 shows? All of them listens frequently.. I'm on a MacBook Pro.

  • Newbie
  •   Hey, some of my friends don't show in the friend activity box. I'm following about 10 of my friends and only 5 shows? All of them listens frequently..  I'm on a MacBook P...
  • ardacebi
  • Composer
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes

I am not offline!

Premium member here, using a Macbook Air. Spotify has been constantly telling me I am offline, when I am not offline. I can't play all of my music when I get this message. This seems to be happening a lot lately. I feel like I am not getting my money...

  • Roadie
  •   Premium member here, using a Macbook Air. Spotify has been constantly telling me I am offline, when I am not offline. I can't play all of my music when I get this message. This seems to be ha...
  • Loxer
  • Community Legend
  • 378 Views
  • 1 replies
  • 1 likes
  • 378 Views
  • 1 replies
  • 1 likes

A few problems and missing features

My Question or Issue I'm a long time premium user on mac and iphone. Generally I love the service, but there are some significant issues that do make me sometimes wonder about other services. I've looked for a feedback forum, but don't see where to p...

  • Music Fan
  •     My Question or Issue  I'm a long time premium user on mac and iphone.   Generally I love the service, but there are some significant issues that do make me sometimes wond...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Facebook follow friends doesn't work

PlanPremiumCountry ItalyDeviceretina MacBook Pro 15" mid 2014 Operating SystemmacOS High Sierra / Android My Question or Issue Hi,Everytime i click on "find friends" on the activity section, to find my friends on facebook, the "FOLLOW" loading lasts ...

Schermata 2019-01-16 alle 14.57.13.png
  • Newbie
  •   Plan Premium Country  Italy Device retina MacBook Pro 15" mid 2014  Operating System macOS High Sierra / Android   My Question or Issue   Hi, Everytime i click...
  • Loxer
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Max volume is too low on my Desktop app (Mac), but it is normal when I use the Spotify Web Player

PlanPremiumCountryMexico Device(Macbook Pro late 2016)Operating System(macOS Mojave) My Question or Issue Maximum volume is too low on my Desktop app (Mac), but it is normal when I use the Spotify Web Player, help!

  • Casual Listener
  •   Plan Premium Country Mexico    Device (Macbook Pro late 2016) Operating System (macOS Mojave)   My Question or Issue  Maximum volume is too low on my Desktop ap...
  • mlozano9
  • Casual Listener
  • 1407 Views
  • 2 replies
  • 0 likes
  • Mac
    volume
  • 1407 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't add device on Premium

PlanPremiumCountryAustriaDeviceMacbook Pro My Question or Issue I can't add my MacBook Pro to Spotify Premium. I already have Spotify Premium, for University Students. I currently have two offline-devices. Every time I want to add my MacBook Pro as a...

  • Visitor
  • Plan Premium Country Austria Device Macbook Pro   My Question or Issue  I can't add my MacBook Pro to Spotify Premium. I already have Spotify Premium, for University Students. I cur...
  • Daisy
  • Spotify Legend
  • 1617 Views
  • 5 replies
  • 0 likes
  • Offline Devices
    Premium
    Student
  • 1617 Views
  • 5 replies
  • 0 likes

Folders not shuffling/playing correctly

I have a hierarchy of folders and playlists, some followed, some my own, which I shuffle play to discover new music from diverse genres and sources. However lately when playing the top folder only about 200 tracks from a small handful of playlists wi...

  • Visitor
  • I have a hierarchy of folders and playlists, some followed, some my own, which I shuffle play to discover new music from diverse genres and sources. However lately when playing the top folder only ab...
  • 324 Views
  • 0 replies
  • 1 likes
  • 324 Views
  • 0 replies
  • 1 likes

Abrupt jump mid song to new playlist or single

PlanPremiumCountryUSA DeviceMacbook Pro 2017Operating System10.14.2 Only in the last few weeks, I have noticed a change in the playback of songs. I will choose a playlist and begin listening. About half way or even a quarter of the way through the fi...

  • Newbie
  • Plan Premium Country USA  Device Macbook Pro 2017 Operating System 10.14.2   Only in the last few weeks, I have noticed a change in the playback of songs. I will choose a playlist ...
  • Loxer
  • Community Legend
  • 523 Views
  • 1 replies
  • 1 likes
  • 523 Views
  • 1 replies
  • 1 likes

Solved!! Spotify fails to play the music within the playlist.

I have used Spotify for years. Its been great. Recently, Spotify fails to play the music within the playlist. It plays the songs out of the playlists. Those songs was in the other playlists. After a song is finished, Spotify will skip the sequence of...

  • Casual Listener
  •   I have used Spotify for years. Its been great. Recently, Spotify fails to play the music within the playlist. It plays the songs out of the playlists. Those songs was in the other playli...
  • Loxer
  • Community Legend
  • 804 Views
  • 1 replies
  • 0 likes
  • 804 Views
  • 1 replies
  • 0 likes

Shuffle Button on Desktop

The shuffle button has dissapeared from the whole of my app on my mac, i cannot literally find this on the new update as of course last time it was down next to the 'thumbs up' now. How am i meant to rectify this situation?

  • Newbie
  • The shuffle button has dissapeared from the whole of my app on my mac, i cannot literally find this on the new update as of course last time it was down next to the 'thumbs up' now.  How am i m...
  • Loxer
  • Community Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • Desktop
    Mac
    shuffle
  • 522 Views
  • 1 replies
  • 0 likes

[Desktop] Airplay for the Desktop Version

PlanPremiumCountry DeviceMacbook Pro late 2016)Operating System My Question or Issue Hi there Can you airplay from a Mac to 3 different speakers at the same time So to my Homepod, and to my 2 airport express with speakers attached Thanks

  • Newbie
  • Plan Premium Country   Device Macbook Pro late 2016) Operating System     My Question or Issue  Hi there   Can you airplay from a Mac to 3 different speakers at t...
  • Loxer
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Downloading Problem

PlanPremiumCountryusa DeviceMacbook Pro Operating SystemiOS My Question or IssueI cant manage to find .mp3 songs on my mac. the songs seem to download it a diffrenet format and i cant play them. why is that? How can i get the .mp3 songs

  • Newbie
  •   Plan Premium Country usa   Device Macbook Pro  Operating System iOS   My Question or Issue I cant manage to find .mp3 songs on my mac. the songs seem to download it ...
  • Billy-J
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Spotify Mutes itself and become unstable (opening games)

PlanFreeCountry DenmarkDeviceStationary ComputerOperating SystemWindows 10My Question or Issue So, I have a problem with my Spotify. Sometimes it mutes itself and breaks if I open a game. After I open the game I cant pause the song and no music is pl...

  • Newbie
  • Plan Free Country  Denmark Device Stationary Computer Operating System Windows 10 My Question or Issue  So, I have a problem with my Spotify. Sometimes it mutes itself and breaks i...
  • Loxer
  • Community Legend
  • 1004 Views
  • 1 replies
  • 0 likes
  • 1004 Views
  • 1 replies
  • 0 likes

Solved!! Album art not showing on bottom left corner next to song (Mac)

PlanPremiumCountry New ZealandDeviceMacbook air 2018Operating SystemiOS 10.14.2 Album art doesn't show up next to the playing song? I tried many different things but this is how I fixed it! Hover your mouse over the bar that separates your playlists ...

Screen Shot 2019-01-12 at 10.38.47 AM.png
  • Casual Listener
  •   Plan Premium Country  New Zealand Device Macbook air 2018 Operating System iOS 10.14.2   Album art doesn't show up next to the playing song? I tried many different things b...
  • JemimaBarr
  • Casual Listener
  • 2856 Views
  • 1 replies
  • 6 likes
  • 2856 Views
  • 1 replies
  • 6 likes

Lyrics in Macbook Pro touch bar

It would be awesome if the lyrics provided by Genius (or some other third party like Musixmatch for example) would be visible in the touch bar. I really like to read along with the lyrics of music when listening to it, but this isn't practical when I...

  • Casual Listener
  • It would be awesome if the lyrics provided by Genius (or some other third party like Musixmatch for example) would be visible in the touch bar.    I really like to read along with the lyr...
  • Loxer
  • Community Legend
  • 5462 Views
  • 1 replies
  • 2 likes
  • 5462 Views
  • 1 replies
  • 2 likes

Friend Activity Issue

FreeUSA Macbook Pro early 2015 macOS Sierra I opened Spotify this morning, and only 5 of the 45 total people I follow were displayed under "Friend Activity." I can typically scroll through dozens of friends' listening, but only these 5 are currently ...

  • Newbie
  • Free USA  Macbook Pro early 2015   macOS Sierra   I opened Spotify this morning, and only 5 of the 45 total people I follow were displayed under "Friend Activity."...
  • Loxer
  • Community Legend
  • 558 Views
  • 1 replies
  • 1 likes
  • 558 Views
  • 1 replies
  • 1 likes