Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
1550 Views
1 replies
0 likes

1550 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
3902 Views
1 replies
0 likes

3902 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3152 Views
1 replies
3 likes

3152 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
38329 Views
19 replies
1 likes
music stops

38329 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
164842 Views
0 replies
35 likes
Mac

164842 Views
0 replies
35 likes

Music-Jumps-skips-likes-it-is-a-scratched-CD-Every-10secs-or-so

PremiumCountryAustralia DeviceWin 10 PC My Question or IssueI Notice the thread with the same title has been closed as 'solved'.It isnt solved at all. and has started happening to mine as well. A skip every 10-20 seconds. I have tried the 'solutions'...

ynnebbenny
Regular
Premium Country Australia Device Win 10 PC My Question or Issue I Notice the thread with the same title has been closed as 'solved'. It isnt solved at all. and ...
2019-01-05 4:58:01 AM
449 Views
0 replies
0 likes
skipping jumping bumping

449 Views
0 replies
0 likes

[Desktop] [BUG] -- Not seeing the (►) symbol when viewing full album as the track is playing

[Mac Sierra] My Question or IssueI clicked on a track within my "Discover Weekly". I liked the track so I clicked over to the Album containing the track. I can see the track but the UI isn't showing it as currently playing which is an error.

SeanInSeattle
Regular
[Mac Sierra] My Question or Issue I clicked on a track within my "Discover Weekly". I liked the track so I clicked over to the Album containing the track. I can see the track but the UI isn...
2019-01-05 1:50:50 AM
337 Views
0 replies
0 likes

337 Views
0 replies
0 likes

[Desktop] Songs being added to playlist automatically to my own playlist without my consent

PlanFreeCountryUSADeviceMacbook Pro late 2012Operating SystemMacOS Mojave My Question or IssueI just recently degraded from premium but this has happened whether on premium or free. Spotify is adding music to my playlist multiple times for some reaso...

JordanGeorge
Regular
Plan Free Country USA Device Macbook Pro late 2012 Operating System MacOS Mojave My Question or Issue I just recently degraded from premium but this has happened whether on premium o...
2018-12-29 4:26:28 PM
2019-01-04 6:05:54 PM
JordanGeorge
Regular
643 Views
2 replies
0 likes
Fix
Help
music

643 Views
2 replies
0 likes

Release Radar Playlist not Updating

Looks like my Release Radar Playlist is not updating today...dang. Force-quit and restarted the app didn't resolve the issue either.

taylorlacy
Regular
Looks like my Release Radar Playlist is not updating today...dang. Force-quit and restarted the app didn't resolve the issue either.
2019-01-04 5:49:50 PM
351 Views
0 replies
0 likes
Release Radar

351 Views
0 replies
0 likes

"Follow Friends" stuck on loading

Premium/USAmacOS High Sierra I've been trying to follow Facebook friends on Spotify, but it the page is just stuck on the loading screen (see screenshot). I've tried restarting, logging in and out of spotify, but nothing seems to work.

camillesaur
Newbie
Premium/USA macOS High Sierra I've been trying to follow Facebook friends on Spotify, but it the page is just stuck on the loading screen (see screenshot). I've tried restarting, lo...
2019-01-03 6:19:00 PM
2019-01-04 11:24:09 AM
Loxer
Community Legend
386 Views
1 replies
0 likes

386 Views
1 replies
0 likes

Playlist reverse order on iMac desktop

Plan PremiumCountry Denmark Device iMac 2007Operating System iOS X I can not reverse playlists on my iMac desktop, so I can play newest first (can do it on my iPhone)My Question or Issue

jenschristian64
Newbie
Plan Premium Country Denmark Device iMac 2007 Operating System iOS X I can not reverse playlists on my iMac desktop, so I can play newest first (ca...
2018-12-29 1:02:38 PM
2019-01-04 10:53:01 AM
Loxer
Community Legend
565 Views
1 replies
0 likes

565 Views
1 replies
0 likes

am I being hacked or is this a bug?

PlanPremium (student plan i think)Country AustraliaDeviceLatest MacBook Air (2018)Operating System- My Question or Issue everytime i open up my laptop it says someone is trying to log into my spotify account and then it says their IP Address.it asks ...

eeebonnie
Newbie
Plan Premium (student plan i think) Country Australia Device Latest MacBook Air (2018) Operating System - My Question or Issue everytime i open up my laptop it sa...
2018-12-29 3:38:44 AM
2019-01-04 10:46:28 AM
Loxer
Community Legend
1724 Views
1 replies
0 likes
bug
Hacker
Help me!

1724 Views
1 replies
0 likes

Old saved music doesn't appears

PlanPremiumCountryFrance DeviceMacbook Pro (+ Windows + iPhone) My Question or IssueI tried to install Spotify on my Macbook Pro after a factory reset. But in my saved titles, I can't see my old songs, those saved before I setup Spotify on the comput...

Skillz47
Regular
Plan Premium Country France Device Macbook Pro (+ Windows + iPhone) My Question or Issue I tried to install Spotify on my Macbook Pro after a factory reset. But in my s...
2019-01-03 4:56:29 PM
294 Views
0 replies
0 likes

294 Views
0 replies
0 likes

Buttons in polish version are unreachable

Plan PremiumCountry PolandDeviceMacbook Pro Mid 2012Operating SystemmacOS Mojave My Question or IssueButtons in playlist view are unreachable, becouse of polish version text showing number of subscribers.I hope that helps you out.

rmitula
Newbie
Plan Premium Country Poland Device Macbook Pro Mid 2012 Operating System macOS Mojave My Question or Issue Buttons in playlist view are unreachable, becouse of...
2018-12-30 12:02:06 AM
2019-01-03 1:22:54 PM
Maxim
Spotify Star
528 Views
1 replies
0 likes
Bug Playlist

528 Views
1 replies
0 likes

Where is the Shuffle button on MacOs ?!?!>

Hi there,I'm using using Spotify version 1.0.96.181.gf6bc1b6b, opn MacOS 10.14.2 Mojave. My queue is empty, but when I pull up a playlist, it will only play the list in sequence. No shuffle goodness available. Screenshot below. Where's that confounde...

tgkramer
Casual Listener
Hi there, I'm using using Spotify version 1.0.96.181.gf6bc1b6b, opn MacOS 10.14.2 Mojave. My queue is empty, but when I pull up a playlist, it will only play the list i...
2019-01-02 7:44:11 PM
2019-01-02 8:55:37 PM
tgkramer
Casual Listener
736 Views
1 replies
0 likes

736 Views
1 replies
0 likes

Favorite songs gone

PlanFreeCountry candaDeviceMacbook Pro late 2017Operating SystemMacOS 10When i go to my favourite songs it just tell me that anything i favourite will appear here and shows a go to browse button, instead of showing me my favourited songs despite havi...

scottmhb
Newbie
Plan Free Country canda Device Macbook Pro late 2017 Operating System MacOS 10 When i go to my favourite songs it just tell me that anything i favourite will appear here and shows a go ...
2019-01-02 8:06:27 PM
259 Views
0 replies
0 likes

259 Views
0 replies
0 likes

Can not access Spotify web pages on iMac with any browser

PlanFree/PremiumCountry AustraliaDeviceiMacOperating SystemIOS10:14:2 My Question or Issue I am not able to access any Spotify web sites on my home iMac using any web browser other than this community and my home page (https://open.spotify.com/settin...

nailbag62
Newbie
Plan Free/Premium Country Australia Device iMac Operating System IOS10:14:2 My Question or Issue I am not able to access any Spotify web sites on my home iMac using any w...
2018-12-30 9:02:01 PM
2019-01-02 5:58:23 PM
dmoney23
Regular
395 Views
1 replies
0 likes

395 Views
1 replies
0 likes

No ability to start radio from a playlist

Plan: PremiumCountry: United StatesDevice: Macbook Pro late 2016Operating System: MacOS MojaveMy Question or IssueI'm not able to start a radio station from a playlist. It doesn't appear as an option when clicking on the three dots next to "Play." Pl...

Screen Shot 2018-12-19 at 11.12.52 AM.png

Kait5
Newbie
Plan: Premium Country: United States Device: Macbook Pro late 2016 Operating System: MacOS Mojave My Question or Issue I'm not able to start a radio station from a playlist. ...
2018-12-19 5:20:16 PM
2019-01-02 5:06:23 AM
mzw4
Newbie
1038 Views
3 replies
1 likes
Premium
Radio

1038 Views
3 replies
1 likes

Solved!!Superuser Contribution Spotify begins playing random music

When listening to one of my own playlists, Spotify begins to play random (usually top hits or hip hop) music instead. I may be mid song and it will change to something completely random, or if I have the music paused it will begin playing again later...

cam427r
Newbie
When listening to one of my own playlists, Spotify begins to play random (usually top hits or hip hop) music instead. I may be mid song and it will change to something completely random, or if I have...
2018-12-18 8:18:00 PM
2019-01-01 2:55:09 PM
Jemi
Spotify Legend
113538 Views
5 replies
2 likes

113538 Views
5 replies
2 likes

Solved!! Adding a song from one playlist to another playlist

PlanPremiumUSA Device Iphone and macbook My Question or Issue When I am playing one of my playlists and I want to add a song on that playlist to another playlist, when I click to add to playlist - only 4 playlists pop up to choose from, but I have so...

user-removed
Visitor
Plan Premium USA Device Iphone and macbook My Question or Issue When I am playing one of my playlists and I want to add a song on that playlist to an...
2018-12-26 11:32:38 PM
2018-12-31 9:16:31 PM
Loxer
Community Legend
1350 Views
5 replies
0 likes

1350 Views
5 replies
0 likes

[All Platforms][Playlists] Your recomendation system is kind of broken

Hello Spotify Team and fellow Music Streamers, So to explain what i think should be changed i have toto expla first what i did. To simplify things i will call the genres A and B I made a playlist with songs of two different genres (A and B) and after...

Trashokahn
Newbie
Hello Spotify Team and fellow Music Streamers, So to explain what i think should be changed i have toto expla first what i did. To simplify things i will call the genres A and B I m...
2018-11-01 1:41:35 AM
2018-12-31 7:03:18 PM
Loxer
Community Legend
983 Views
1 replies
0 likes
All Platforms
Playlists

983 Views
1 replies
0 likes

Solved!! Default shuffle on all devices even though I have premium account and shuffle is turned off

Please help, I'm going nuts here. When I select a track in an album or playlist and it goes to the next teach, it automatically shuffles to a track in my saved songs. On my mac as well as on my phone. Of course I have the shuffle button turned off an...

Desigenersocks
Casual Listener
Please help, I'm going nuts here. When I select a track in an album or playlist and it goes to the next teach, it automatically shuffles to a track in my saved songs. On my mac as well as on ...
2018-12-28 8:31:22 PM
2018-12-31 9:25:12 AM
Desigenersocks
Casual Listener
471 Views
1 replies
1 likes

471 Views
1 replies
1 likes

[Playlists] View all Playlist Followers

Hello, Spotify plays all tracks from my imported itunes playlists on my iphone 7 and also on my macbook pro (all updates are done on both devices), spotify plays all tracks from my spotify playlists on connected devices like the soundtouch devices. I...

mkress4
Newbie
Hello, Spotify plays all tracks from my imported itunes playlists on my iphone 7 and also on my macbook pro (all updates are done on both devices), spotify plays all tracks from my spotify p...
2018-12-30 10:40:53 AM
2018-12-30 12:07:09 AM
user-removed
Not applicable
311 Views
1 replies
0 likes

311 Views
1 replies
0 likes

Spotify Family Plan Very Confusing

I signed up for a premium family subscription and have invited my family members to join. My daughter opened the email that contained the invite and accepted. This takes her to a log in page. It will not accept the password I created as the account o...

TedTanner
Newbie
I signed up for a premium family subscription and have invited my family members to join. My daughter opened the email that contained the invite and accepted. This takes her to a log in page. It will...
2018-12-14 1:21:28 AM
2018-12-30 8:46:50 AM
mullinser
Newbie
614 Views
1 replies
0 likes

614 Views
1 replies
0 likes

Music being added to playlist after listening automatically

PlanPremiumCountryUK Device(iPhone 6s+PC)Operating System(iOS+Windows 10) My Question or Issue I'm not sure why, but if I listen to a song on spotify, it will be added to my main playlist after its finished. It appears at the top of the playlist even...

TheRealRowanPC
Newbie
Plan Premium Country UK Device (iPhone 6s+PC) Operating System (iOS+Windows 10) My Question or Issue I'm not sure why, but if I listen to a song on spotify, it will be ad...
2018-12-29 12:55:34 AM
225 Views
0 replies
0 likes

225 Views
0 replies
0 likes

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