Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
5571 Views
1 replies
0 likes

5571 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
7579 Views
1 replies
0 likes

7579 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
5164 Views
1 replies
3 likes

5164 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
42906 Views
19 replies
1 likes
music stops

42906 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
167432 Views
0 replies
35 likes
Mac

167432 Views
0 replies
35 likes

I have totally lost volume control on my macbook - how can I fix this?

PlanFree/PremiumCountry Device(Macbook Pro late 2016)Operating System(iOS 10) My Question or Issue

adindavh
Regular
Plan Free/Premium Country Device (Macbook Pro late 2016) Operating System (iOS 10) My Question or Issue
2019-01-20 6:13:35 PM
2019-01-23 3:57:17 PM
Bittencourt
Spotify Star
1541 Views
9 replies
0 likes

1541 Views
9 replies
0 likes

Spotify behaviour about bugs

Hello,I'm talking about a specific issue which has already been explained here (the website doesn't allow be to put the link… the topic title is Invisible duplicated album?) but I wanted to say that as a premium member who is paying for a service, th...

TheDreamer
Casual Listener
Hello, I'm talking about a specific issue which has already been explained here (the website doesn't allow be to put the link… the topic title is Invisible duplicated album?) but I wanted to say tha...
2019-01-23 11:57:39 AM
326 Views
0 replies
0 likes

326 Views
0 replies
0 likes

Solved!! I have a very specific problem

FreeUSA Macbook AirOS X El Capitan I know you can't download music unless you have Premium. My brother wanted to see whether if the download button on the playlist I was listening to was toggled on, it would ask you to sign up for Premium. I humored ...

dragonstar81
Casual Listener
Free USA Macbook Air OS X El Capitan I know you can't download music unless you have Premium. My brother wanted to see whether if the download button on the playlist I was...
2019-01-20 1:42:46 AM
2019-01-23 2:12:16 AM
dragonstar81
Casual Listener
844 Views
2 replies
0 likes
Help

844 Views
2 replies
0 likes

Solved!! ERROR CODE 17 ON MAC

Hi everyone, I've been having problems starting using spotify on both of my computers, the same problem: once I've installed the app and it's time to log in, it appears a error code 17, that says: that askme to check out the firewalls or the proxy co...

o-5ot_u2ewq7
Newbie
Hi everyone, I've been having problems starting using spotify on both of my computers, the same problem: once I've installed the app and it's time to log in, it appears a error code 1...
2018-06-23 10:52:35 PM
2019-01-22 1:58:41 AM
a_girl
Newbie
24934 Views
14 replies
5 likes

24934 Views
14 replies
5 likes

Local Files won't disappear from the Local Files section after I have deleted the actual files

help?

user-removed
Visitor
help?
2019-01-19 10:08:49 PM
2019-01-21 10:56:55 PM
osornios
Spotify Star
971 Views
5 replies
0 likes
Account

971 Views
5 replies
0 likes

Sorting search results feature no longer available on Mac Desktop.

PlanFree/Premium Operating SystemOS X My Question or Issue Why can I no longer sort my search results alphabetically either by artist or song name or album? This was a really useful feature when trying to track down difficult to find tracks or even s...

tomphilpott141
Casual Listener
Plan Free/Premium Operating System OS X My Question or Issue Why can I no longer sort my search results alphabetically either by artist or song name or album? ...
2019-01-16 6:37:10 PM
2019-01-21 7:14:58 PM
sandysemeonoff
Casual Listener
803 Views
7 replies
5 likes

803 Views
7 replies
5 likes

Things are looking kinda ugly on the artist pages

See attached image. edit: Ok. It resolved itself after like 3 minutes of flipping between other views. Still not ok.

JordanGeorge
Regular
See attached image. edit: Ok. It resolved itself after like 3 minutes of flipping between other views. Still not ok.
2019-01-16 4:24:39 AM
2019-01-19 1:33:51 AM
Bittencourt
Spotify Star
469 Views
1 replies
0 likes

469 Views
1 replies
0 likes

playlist displayed in random order on desktop?

running spotify on my mac and just curious if anyone has this problem - one of my playlists appears in random order on-screen. i dont mean shuffle mode or anything, i mean the actual display of the songs in the playlist. theyre listed in random order...

jcbello
Newbie
running spotify on my mac and just curious if anyone has this problem - one of my playlists appears in random order on-screen. i dont mean shuffle mode or anything, i mean ...
2019-01-18 4:19:26 AM
2019-01-18 7:48:49 PM
Loxer
Community Legend
380 Views
1 replies
0 likes

380 Views
1 replies
0 likes

Solved!! Song library loaded from drive backup won't update

PlanPremiumCountryCanadaDeviceMacbook Pro late 2017Operating SystemOS Sierra My Question or IssueRecently I had an issue which ended up requiring me to restore my computer from a backup external drive. I had a backup saved from a few months ago that ...

MishMeesh
Casual Listener
Plan Premium Country Canada Device Macbook Pro late 2017 Operating System OS Sierra My Question or Issue Recently I had an issue which ended up requiring me to restore my computer fr...
2019-01-18 6:45:12 AM
2019-01-18 7:41:25 PM
Maxim
Spotify Star
1048 Views
5 replies
0 likes

1048 Views
5 replies
0 likes

"Local Files" tracks disappear when removed from a "Downloaded" playlist

Currently if I add a track from Local Files to a Downloaded playlist and then remove it from the playlist, it disappears from Local Files as well, despite the file being located on my computer. It will also appear as unavailable if I add it to a play...

user-removed
Visitor
Currently if I add a track from Local Files to a Downloaded playlist and then remove it from the playlist, it disappears from Local Files as well, despite the file being located on my computer. It wi...
2019-01-18 4:11:18 AM
579 Views
0 replies
3 likes

579 Views
0 replies
3 likes

Solved!! Some of my friends don't show in the friend activity box..

Hey, some of my friends don't show in the friend activity box. I'm following about 10 of my friends and only 5 shows? All of them listens frequently.. I'm on a MacBook Pro.

Madssoegaard
Newbie
Hey, some of my friends don't show in the friend activity box. I'm following about 10 of my friends and only 5 shows? All of them listens frequently.. I'm on a MacBook P...
2019-01-16 7:32:29 PM
2019-01-17 9:38:18 PM
ardacebi
Composer
855 Views
1 replies
0 likes

855 Views
1 replies
0 likes

I am not offline!

Premium member here, using a Macbook Air. Spotify has been constantly telling me I am offline, when I am not offline. I can't play all of my music when I get this message. This seems to be happening a lot lately. I feel like I am not getting my money...

Theothistle
Roadie
Premium member here, using a Macbook Air. Spotify has been constantly telling me I am offline, when I am not offline. I can't play all of my music when I get this message. This seems to be ha...
2019-01-17 3:49:42 AM
2019-01-17 8:48:41 PM
Loxer
Community Legend
430 Views
1 replies
1 likes

430 Views
1 replies
1 likes

A few problems and missing features

My Question or Issue I'm a long time premium user on mac and iphone. Generally I love the service, but there are some significant issues that do make me sometimes wonder about other services. I've looked for a feedback forum, but don't see where to p...

davidm1
Music Fan
My Question or Issue I'm a long time premium user on mac and iphone. Generally I love the service, but there are some significant issues that do make me sometimes wond...
2019-01-17 3:48:27 PM
325 Views
0 replies
0 likes

325 Views
0 replies
0 likes

Facebook follow friends doesn't work

PlanPremiumCountry ItalyDeviceretina MacBook Pro 15" mid 2014 Operating SystemmacOS High Sierra / Android My Question or Issue Hi,Everytime i click on "find friends" on the activity section, to find my friends on facebook, the "FOLLOW" loading lasts ...

cormonauta
Newbie
Plan Premium Country Italy Device retina MacBook Pro 15" mid 2014 Operating System macOS High Sierra / Android My Question or Issue Hi, Everytime i click...
2019-01-16 2:59:36 PM
2019-01-16 5:47:42 PM
Loxer
Community Legend
374 Views
1 replies
0 likes

374 Views
1 replies
0 likes

Max volume is too low on my Desktop app (Mac), but it is normal when I use the Spotify Web Player

PlanPremiumCountryMexico Device(Macbook Pro late 2016)Operating System(macOS Mojave) My Question or Issue Maximum volume is too low on my Desktop app (Mac), but it is normal when I use the Spotify Web Player, help!

mlozano9
Casual Listener
Plan Premium Country Mexico Device (Macbook Pro late 2016) Operating System (macOS Mojave) My Question or Issue Maximum volume is too low on my Desktop ap...
2019-01-15 7:23:26 PM
2019-01-16 5:03:38 PM
mlozano9
Casual Listener
1518 Views
2 replies
0 likes
Mac
volume

1518 Views
2 replies
0 likes

Solved!!Superuser Contribution Can't add device on Premium

PlanPremiumCountryAustriaDeviceMacbook Pro My Question or Issue I can't add my MacBook Pro to Spotify Premium. I already have Spotify Premium, for University Students. I currently have two offline-devices. Every time I want to add my MacBook Pro as a...

user-removed
Visitor
Plan Premium Country Austria Device Macbook Pro My Question or Issue I can't add my MacBook Pro to Spotify Premium. I already have Spotify Premium, for University Students. I cur...
2019-01-11 4:15:25 PM
2019-01-16 1:33:15 PM
Daisy
Spotify Legend
1866 Views
5 replies
0 likes
Offline Devices
Premium
Student

1866 Views
5 replies
0 likes

Folders not shuffling/playing correctly

I have a hierarchy of folders and playlists, some followed, some my own, which I shuffle play to discover new music from diverse genres and sources. However lately when playing the top folder only about 200 tracks from a small handful of playlists wi...

user-removed
Visitor
I have a hierarchy of folders and playlists, some followed, some my own, which I shuffle play to discover new music from diverse genres and sources. However lately when playing the top folder only ab...
2019-01-16 9:20:59 AM
379 Views
0 replies
1 likes

379 Views
0 replies
1 likes

Abrupt jump mid song to new playlist or single

PlanPremiumCountryUSA DeviceMacbook Pro 2017Operating System10.14.2 Only in the last few weeks, I have noticed a change in the playback of songs. I will choose a playlist and begin listening. About half way or even a quarter of the way through the fi...

SGrasso
Newbie
Plan Premium Country USA Device Macbook Pro 2017 Operating System 10.14.2 Only in the last few weeks, I have noticed a change in the playback of songs. I will choose a playlist ...
2019-01-15 9:12:51 PM
2019-01-16 3:43:28 AM
Loxer
Community Legend
568 Views
1 replies
1 likes

568 Views
1 replies
1 likes

Solved!! Spotify fails to play the music within the playlist.

I have used Spotify for years. Its been great. Recently, Spotify fails to play the music within the playlist. It plays the songs out of the playlists. Those songs was in the other playlists. After a song is finished, Spotify will skip the sequence of...

gabetsang
Casual Listener
I have used Spotify for years. Its been great. Recently, Spotify fails to play the music within the playlist. It plays the songs out of the playlists. Those songs was in the other playli...
2019-01-15 4:04:17 AM
2019-01-15 4:12:13 PM
Loxer
Community Legend
922 Views
1 replies
0 likes

922 Views
1 replies
0 likes

Shuffle Button on Desktop

The shuffle button has dissapeared from the whole of my app on my mac, i cannot literally find this on the new update as of course last time it was down next to the 'thumbs up' now. How am i meant to rectify this situation?

hollychalmers
Newbie
The shuffle button has dissapeared from the whole of my app on my mac, i cannot literally find this on the new update as of course last time it was down next to the 'thumbs up' now. How am i m...
2019-01-14 7:07:05 PM
2019-01-14 11:14:02 PM
Loxer
Community Legend
597 Views
1 replies
0 likes
Desktop
Mac
shuffle

597 Views
1 replies
0 likes

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