Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
1543 Views
1 replies
0 likes

1543 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
3894 Views
1 replies
0 likes

3894 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3148 Views
1 replies
3 likes

3148 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
38302 Views
19 replies
1 likes
music stops

38302 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
164837 Views
0 replies
35 likes
Mac

164837 Views
0 replies
35 likes

Solved!!Superuser Contribution All downloaded playlists suddenly reset, all local files missing.

PlanPremiumCountryAustraliaDeviceMacbook AirOperating SystemMacOSMy Question or IssueSo I was moving a followed playlist within a folder, and immediately after, all my downloaded playlists suddenly registered undownloaded and started downloading ever...

user-removed
Visitor
Plan Premium Country Australia Device Macbook Air Operating System MacOS My Question or Issue So I was moving a followed playlist within a folder, and immediately after, all my downloaded pl...
2018-11-29 8:36:43 AM
2018-12-08 1:17:24 PM
Peter
Spotify Legend
670 Views
1 replies
0 likes

670 Views
1 replies
0 likes

Superuser Contribution When selecting from playlist without shuffle on, Spotify queues entire playlist from track 1

PlanPremiumCountry CanadaDeviceMacbook air mid 2013, Operating SystemMacOS 10.14.1, 1.0.93.242.gc2341a27My Question or IssueWhen selecting a song from a ~130 entry playlist, regardless of what track of the playlist is selected, the queue will automat...

stefgeiger
Casual Listener
Plan Premium Country Canada Device Macbook air mid 2013, Operating System MacOS 10.14.1, 1.0.93.242.gc2341a27 My Question or Issue When selecting a song from a ~130 entry pl...
2018-11-23 1:39:06 AM
2018-12-08 1:04:34 PM
Peter
Spotify Legend
523 Views
2 replies
1 likes

523 Views
2 replies
1 likes

Local files don't even show up on iPhone

PlanPremiumCountryUnited statesDeviceiPhone XROperating SystemiOS 12.1 My Question or IssueI've been troubleshooting for a while, and none of the online forums have helped me yet. I have some local files on my computer, playing correctly in iTunes wi...

jarrettlevi
Music Fan
Plan Premium Country United states Device iPhone XR Operating System iOS 12.1 My Question or Issue I've been troubleshooting for a while, and none of the online forums have helped me...
2018-12-03 5:16:10 PM
2018-12-08 12:54:41 PM
AeroZ
Composer
3767 Views
21 replies
2 likes

3767 Views
21 replies
2 likes

Enormous amount of space used on internal SSD while external drive connected for offline storage

PlanpremiumCountryusa Devicemacbook airOperating SystemEl Capitan 10.11.6 My Question or IssueSpotify is using over 20GB on my internal SSD even though I have an external drive connected and set for offline storage location. I currently have aprox 20...

showmx
Regular
Plan premium Country usa Device macbook air Operating System El Capitan 10.11.6 My Question or Issue Spotify is using over 20GB on my internal SSD even though I have an exter...
2018-12-05 1:14:46 AM
2018-12-07 11:53:49 PM
showmx
Regular
1431 Views
2 replies
0 likes

1431 Views
2 replies
0 likes

Profile Picture

PlanPremiumCountry U. SDeviceMacBook Pro 13Operating SystemOS X Yosemite My Question or IssueI’ve been trying to upload a new profile picture, but every time I try to upload my picture, it gets rotated. I have tried updating Spotify, rotating pics ma...

juicetin101
Casual Listener
Plan Premium Country U. S Device MacBook Pro 13 Operating System OS X Yosemite My Question or Issue I’ve been trying to upload a new profile picture, but every ti...
2018-12-06 8:34:44 AM
2018-12-07 9:01:07 PM
juicetin101
Casual Listener
434 Views
2 replies
0 likes

434 Views
2 replies
0 likes

Solved!! Spotify doesn't show the icons of playlists and artists

PlanPremiumCountry The NetherlandsDeviceMacbookOperating SystemiOS Mojave My Question or IssueI have this problem for a few months now. There are no images appear when I want to browser or search for related artists. It's getting annoying becuase non...

DianaK
Casual Listener
Plan Premium Country The Netherlands Device Macbook Operating System iOS Mojave My Question or Issue I have this problem for a few months now. There are no images appea...
2018-12-04 12:08:54 AM
2018-12-07 6:46:27 PM
Loxer
Community Legend
1090 Views
3 replies
0 likes

1090 Views
3 replies
0 likes

Solved!! App shows blank screens, stops playing, has to be force quit

PlanFreeCountryGermany DeviceMac Mini (Late 2012)Operating SystemmacOS 10.14.1 My Question or Issue Spotify shows blank screens/infinite loaders after 2-3 navigations. The app then also stops playing any music or ad (if it has to do a network request...

DoIEvenMatter
Regular
Plan Free Country Germany Device Mac Mini (Late 2012) Operating System macOS 10.14.1 My Question or Issue Spotify shows blank screens/infinite loaders after 2-3 navigat...
2018-12-06 10:36:46 PM
2018-12-07 5:21:50 PM
Loxer
Community Legend
692 Views
1 replies
0 likes
blank screen
Force Quit
infinite loader
macOS
macOS X
osx

692 Views
1 replies
0 likes

"This site can’t provide a secure connection"

Hey guys, So Ive been tryingt to access the spotify homepage from the Chrome server, and no matter what way I try to access it, it keeps popping up with message:Any help with how to get rid of this would be greatly appreciated; I have already tried t...

MvW2000
Newbie
Hey guys, So Ive been tryingt to access the spotify homepage from the Chrome server, and no matter what way I try to access it, it keeps popping up with message: Any help with how to ge...
2018-12-06 9:22:51 PM
2018-12-07 5:15:44 PM
Loxer
Community Legend
2322 Views
1 replies
0 likes

2322 Views
1 replies
0 likes

I can't go to artist page

PlanFree/PremiumCountryEcuadorDeviceMacbook Pro mid 2010Operating SystemmasOS High Sierra My Question or IssueI recently formated my mac and when reinstalling spotify and my music, on my local files I don't get the link to head over to the artist pag...

dwalo
Newbie
Plan Free/Premium Country Ecuador Device Macbook Pro mid 2010 Operating System masOS High Sierra My Question or Issue I recently formated my mac and when reinstallin...
2018-12-06 12:58:11 AM
346 Views
0 replies
0 likes

346 Views
0 replies
0 likes

Friends List Will Not Load

PlanPremiumCountry United StatesDevice(Mac Book Air Late 2016)Operating System(Mojave) My Question or Issue I have been unable to access my Facebook Friends list in the Find Friends. I have done all of the work around previously suggested on other th...

timthemusicman1
Newbie
Plan Premium Country United States Device (Mac Book Air Late 2016) Operating System (Mojave) My Question or Issue I have been unable to access my Facebook Friends list in...
2018-12-06 9:10:59 PM
346 Views
0 replies
2 likes

346 Views
0 replies
2 likes

MÚSICA bleep-PASSA SOZINHA

PlanFree/PremiumCountry BrazilDeviceMacbook AirOperating System(iOS) My Question or Issue Instelei o aplicativo no meu computador e as músicas passam sozinhas.Já desinstalei e reeinstalei e nada mudou. Alguém pode ajudar?

SSERGIOFTERCA
Newbie
Plan Free/Premium Country Brazil Device Macbook Air Operating System (iOS) My Question or Issue Instelei o aplicativo no meu computador e as músicas passam sozinhas. J...
2018-12-06 8:47:39 PM
294 Views
0 replies
0 likes

294 Views
0 replies
0 likes

Superuser Contribution Cannot sort songs on individual artist pages in "Your Music" .

PlanPremiumCountrySweden Device(PC, Macbook Pro)Operating System(iOS 10, Windows 10,etc.) My Question or IssueI am unable to sort the individual artistpages under "Artist" in "Your Music". For some reason on my PC and my Macbook the songs are sorted ...

rockborris
Casual Listener
Plan Premium Country Sweden Device (PC, Macbook Pro) Operating System (iOS 10, Windows 10,etc.) My Question or Issue I am unable to sort the individual artistpages under "Artis...
2018-11-29 3:38:22 PM
2018-12-06 3:53:54 PM
Peter
Spotify Legend
596 Views
1 replies
0 likes

596 Views
1 replies
0 likes

Superuser Contribution playlist: can't find my music in local files although on hd

PlanFreeCountryAustria DeviceMacbook Pro mid 2015Operating SystemMacOS 10.12.6 My Question or Issue playlist: can't find my music in local files although on hd

user-removed
Visitor
Plan Free Country Austria Device Macbook Pro mid 2015 Operating System MacOS 10.12.6 My Question or Issue playlist: can't find my music in local files although on hd
2018-11-30 1:43:32 PM
2018-12-06 2:56:36 PM
Peter
Spotify Legend
711 Views
3 replies
0 likes

711 Views
3 replies
0 likes

Solved!!Superuser Contribution 'Podcasts' tab keeps disappearing off Mac Desktop app

I haven't been having a good time - recently I went to go to my 'Podcasts' tab on the which is usually on the left-hand side under 'Your Library' but it had disappeared. I uninstalled Spotify, reinstalled it then loaded the program - it was magically...

wildtree_au
Casual Listener
I haven't been having a good time - recently I went to go to my 'Podcasts' tab on the which is usually on the left-hand side under 'Your Library' but it had disappeared. I uninstalled S...
2018-11-28 12:34:18 AM
2018-12-06 2:38:22 PM
Peter
Spotify Legend
1929 Views
4 replies
2 likes
Dissapearing
podcast

1929 Views
4 replies
2 likes

Superuser Contribution Can't add multiple tracks to playlist... well most of the time

PremiumCountry USDeviceMy MacOperating System My Question or IssueOk, ive made tons of playlists on this computer in the past but this is the first time ive noticed this issue and its incredibly aggrivating, I select multiple tracks and go to drag th...

jameshumel
Newbie
Premium Country US Device My Mac Operating System My Question or Issue Ok, ive made tons of playlists on this computer in the past but this is the first time ive ...
2018-12-03 6:11:40 PM
2018-12-06 2:32:49 PM
Peter
Spotify Legend
591 Views
1 replies
0 likes

591 Views
1 replies
0 likes

Playlist doesn't work

PlanPremiumCountryItalyDeviceIphone XOperating SystemOSX 10.14 Mojave - IOS 12.1 My Question or IssueHello,Today Spotify's playlist doesn't work. If i listen a song, the next isn't a regular in the list on playlist select. Not even that in the genera...

roberts_972
Newbie
Plan Premium Country Italy Device Iphone X Operating System OSX 10.14 Mojave - IOS 12.1 My Question or Issue Hello, Today Spotify's playlist doesn't work. If i listen a song, ...
2018-12-06 10:38:48 AM
279 Views
0 replies
0 likes

279 Views
0 replies
0 likes

Can't disable autoplay!

PlanPremiumCountry NetherlandsDevice(Macbook Pro late 2016 - touchbar)Operating System(MacOS Sierra) My Question or Issue I disabled "Autoplay" in my settings, yet this has no effect. It keeps playing random songs after my playlist ends. This is beco...

galop1337
Newbie
Plan Premium Country Netherlands Device (Macbook Pro late 2016 - touchbar) Operating System (MacOS Sierra) My Question or Issue I disabled "Autoplay" in my settings, yet ...
2018-12-04 9:31:33 AM
2018-12-06 1:02:24 AM
landonharris88
Composer
482 Views
1 replies
0 likes

482 Views
1 replies
0 likes

Certain song won't play on either Macbook or iPhone

PlanPremiumCountry DenmarkDevice(iPhone 6, Macbook Air 2017)Operating System(iOS 12.1, macOS mojave 10.14) My Question or IssueI've never been able to play "Without Me" by Halsey on either iPhone or on my Macbook app. On my Macbook the error message ...

baconeggs
Newbie
Plan Premium Country Denmark Device (iPhone 6, Macbook Air 2017) Operating System (iOS 12.1, macOS mojave 10.14) My Question or Issue I've never been able to play "Wi...
2018-12-05 5:29:35 PM
469 Views
0 replies
0 likes
problem with playing

469 Views
0 replies
0 likes

Solved!! Are these Spotify cache files?

Premium user here on a Macbook Air. Is anyone getting folders created in their music directory, that have two-character names? For several months now, I keep finding these random folders, and I keep deleting them. Are these created by spotify? How do...

Theothistle
Roadie
Premium user here on a Macbook Air. Is anyone getting folders created in their music directory, that have two-character names? For several months now, I keep finding these random folders, an...
2018-12-04 2:34:22 PM
2018-12-04 10:26:04 PM
Keanu_C
Community Legend
930 Views
1 replies
0 likes
Mac

930 Views
1 replies
0 likes

how do you block artist on spotify?

MY INFO:Plan: PremiumCountry: UKDevice: iPhone 8 Plus & Mac ProOperating System: iOS 10.13 I was on twitter and the topic of not being able to block artists came up on my timeline (PIC 1). this is an opition i've always wanted, as there are so many a...

firdawsahmad
Casual Listener
MY INFO: Plan: Premium Country: UK Device: iPhone 8 Plus & Mac Pro Operating System: iOS 10.13 I was on twitter and the topic of not being able to block artists came up on ...
2018-12-04 6:42:29 PM
2018-12-04 10:12:53 PM
Keanu_C
Community Legend
1333 Views
1 replies
0 likes

1333 Views
1 replies
0 likes

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