Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2461 Views
1 replies
0 likes

2461 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
4919 Views
1 replies
0 likes

4919 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3595 Views
1 replies
3 likes

3595 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
39494 Views
19 replies
1 likes
music stops

39494 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165389 Views
0 replies
35 likes
Mac

165389 Views
0 replies
35 likes

Spotify player in Slack is not recognizing that I'm logged in

PlanPremiumDeviceMacBook Pro 2017Operating SystemmacOS 10.13.5 My Question or IssueWhen I try to play songs that are posted in Slack channels, the Spotify player is not recognizing that I'm logged in and it's only playing a sample of the song. I've t...

slo_addy
Newbie
Plan Premium Device MacBook Pro 2017 Operating System macOS 10.13.5 My Question or Issue When I try to play songs that are posted in Slack channels, the Spotify player is not recognizi...
2018-07-11 9:18:14 PM
2018-09-06 11:58:05 PM
shotage
Newbie
2557 Views
2 replies
30 likes
authentication
Login
Sample
slack

2557 Views
2 replies
30 likes

High CPU usage on MacOS when playing from Playlist Folder

PlanPremiumCountryBelgium DeviceMacBook Pro Early 2015Operating SystemMacOS High Siera 10.13.6Spotify Desktop 1.0.85.257.g0f8531bd My Question or Issue I see high CPU usage during music streaming by Spotify. These CPU usages are up to 80% CPU. Strang...

Skye07
Casual Listener
Plan Premium Country Belgium Device MacBook Pro Early 2015 Operating System MacOS High Siera 10.13.6 Spotify Desktop 1.0.85.257.g0f8531bd My Question or Issue I s...
2018-07-13 3:05:14 PM
2018-09-06 9:11:19 PM
StijnM
Casual Listener
3047 Views
12 replies
0 likes

3047 Views
12 replies
0 likes

Friend feed is not working

PlanFreeCountry New ZealandDevice(Macbook pro, 13-inch, 2017)Operating System? unsure how to find this out ? My Question or Issue hello, my friend feed one day has just stopped working and have been trying to find a solution all week. i have tried re...

kat12378
Casual Listener
Plan Free Country New Zealand Device (Macbook pro, 13-inch, 2017) Operating System ? unsure how to find this out ? My Question or Issue hello, my f...
2018-09-05 10:45:33 AM
2018-09-05 10:18:17 PM
kat12378
Casual Listener
692 Views
2 replies
0 likes

692 Views
2 replies
0 likes

Solved!!Superuser Contribution Sort deleted tracks within playlist

Does anyone know a way of sorting/ordering deleted tracks within a playlist? I can view them fine, but I have a playlist of 10,000 songs with 1 deleted song somewhere inside it! I'm just trying to find a way of viewing it quickly before I spend time ...

Thomrags
Regular
Does anyone know a way of sorting/ordering deleted tracks within a playlist? I can view them fine, but I have a playlist of 10,000 songs with 1 deleted song somewhere inside it! I'm just tryi...
2018-08-28 6:55:40 PM
2018-09-05 5:53:16 PM
AeroZ
Composer
3410 Views
10 replies
0 likes

3410 Views
10 replies
0 likes

Friend Feed won't Load

PlanFree/PremiumAustraliaDeviceLaptop - AcerOperating SystemWindows 10 My Question or Issue My friend feed does not work. It was working one day then the next it wasn't. I have tried reinstalling spotify with no luck. Many say to go to hosts files, w...

ashgamel
Regular
Plan Free/PremiumAustralia Device Laptop - Acer Operating System Windows 10 My Question or Issue My friend feed does not work. It was working one day then the next it wasn't. I h...
2018-09-05 3:51:09 AM
2018-09-05 12:21:43 PM
Loxer
Community Legend
1315 Views
7 replies
1 likes

1315 Views
7 replies
1 likes

Certain Songs from itunes won't transfer

Plan- StudentPremiumCountry: USA Device: MacOperating SystemProblem: Certain songs will not show up in local files from itunes. I have itunes selected as the local file destination and a couple of my songs are not in the local file library, others sh...

antoniopresta
Casual Listener
Plan- Student Premium Country: USA Device: Mac Operating System Problem: Certain songs will not show up in local files from itunes. I have itunes selected as the local file destina...
2018-09-03 11:48:21 PM
2018-09-04 10:41:09 AM
Loxer
Community Legend
390 Views
1 replies
0 likes

390 Views
1 replies
0 likes

Pausing bug

Plan- Premium (Family)Country- USADevice- iMac 2017Operating System- macOS High Sierra 10.13.6- Spotify Desktop 1.0.88.353.g15c26ea1My Question or IssueWhen using the spotify desktop app (with headphones), sometimes when I pause playback using my key...

lipeck
Casual Listener
Plan - Premium (Family) Country - USA Device - iMac 2017 Operating System - macOS High Sierra 10.13.6 - Spotify Desktop 1.0.88.353.g15c26ea1 My Question or Issue When using the spotify...
2018-08-29 6:26:45 PM
2018-09-03 8:40:17 PM
lipeck
Casual Listener
469 Views
2 replies
1 likes

469 Views
2 replies
1 likes

Unavailable saved songs can be found through search

Hey everyone! Hope you're ejnoying this summer! I've noticed a strange thing with some saved songs I have. 12345I don't remember how I was able to put that song to play, as I can't know because the Radio Edit version is removed, but it showed that st...

screen_shot_2018-08-22_at_22.43.01_720.png

Loxer
Community Legend
Hey everyone! Hope you're ejnoying this summer! I've noticed a strange thing with some saved songs I have. 1 2 3 4 5I don't remember how I was able to put that song t...
2018-08-23 12:48:18 PM
2018-09-03 8:08:19 PM
merlijnv2000
Composer
700 Views
3 replies
1 likes

700 Views
3 replies
1 likes

Opening Spotify Mutes Chrome

PlanPremiumCountryUSA Device2014 MacBook ProOperating SystemHigh Sierra My Question or Issue Every. Single. Time. I open Spotify or pause spotify, it mutes all audio for my bluetooth headphones (Bose QC35) in Chrome. I've checked System Preferences -...

amjackson09
Newbie
Plan Premium Country USA Device 2014 MacBook Pro Operating System High Sierra My Question or Issue Every. Single. Time. I open Spotify or pause spotify, it mute...
2018-08-28 12:12:13 AM
2018-09-03 1:39:52 PM
merlijnv2000
Composer
493 Views
1 replies
0 likes

493 Views
1 replies
0 likes

Why doesn't a song URL open in the Spotify application for Mac?

Using version 10.13.5 OSX, opening a hyperlink to a song in Messages sends the user to the default browser to play the song. For me, it's often in an incognito Chrome window, so I'm rarely logged in. I end up just copying and pasting the URL into the...

Neo777
Newbie
Using version 10.13.5 OSX, opening a hyperlink to a song in Messages sends the user to the default browser to play the song. For me, it's often in an incognito Chrome window, so I'm rarely logged in....
2018-08-31 8:02:53 PM
2018-09-03 12:14:22 PM
merlijnv2000
Composer
568 Views
1 replies
0 likes

568 Views
1 replies
0 likes

Friend Feed

PlanFreeCountry DeviceMacBook Air early 2015Operating SystemHigh Sierra My Question or Issue My friend feed has not been loading, I had this problem for months. I've been searching for a solution but I can only find them for windows. I've tried resta...

user-removed
Visitor
Plan Free Country Device MacBook Air early 2015 Operating System High Sierra My Question or Issue My friend feed has not been loading, I had this problem for months. I'v...
2018-09-03 4:17:30 AM
2018-09-03 10:28:48 AM
Loxer
Community Legend
463 Views
1 replies
0 likes

463 Views
1 replies
0 likes

Google Chrome webplayer

FreeUnited States Device( Macbook Air late 2016)Operating System(iOS 10) My Question or Issue On my webplayer with the playlist that are 100+ songs wont load fully and i have refreshed the page. What is going on

lovemarvel88
Newbie
Free United States Device ( Macbook Air late 2016) Operating System (iOS 10) My Question or Issue On my webplayer with the playlist that are 100+ songs wont ...
2018-08-31 1:27:50 AM
2018-09-01 10:03:44 PM
Bethany_Dawn
Community Legend
620 Views
1 replies
0 likes

620 Views
1 replies
0 likes

Friends feed failed to load for at least 2 months now

Problem:where there always was my friends feed now for the past 2 months it has only showed "hmm, friends feed failed to load"I have been desperately googling for solutions and even found a thread where spotify said they have fixed it but it definetl...

Strazdiņš
Newbie
Problem: where there always was my friends feed now for the past 2 months it has only showed "hmm, friends feed failed to load" I have been desperately googling for solutions and even found a threa...
2018-09-01 1:41:24 AM
2018-09-01 9:18:32 AM
Loxer
Community Legend
727 Views
1 replies
0 likes
friends feed

727 Views
1 replies
0 likes

Rearranging Songs in Desktop app Playlists

Plan: PremiumCountry: MexicoDevice: MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports)Operating System: 10.13.6 My Question or Issue: I was creating a new playlist, I knew that I could drag and drop songs to organize the list, but today I was not a...

martziano
Casual Listener
Plan: Premium Country: Mexico Device: MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports) Operating System: 10.13.6 My Question or Issue: I was creating a new playlist, I knew ...
2018-08-31 8:05:24 PM
2018-08-31 11:48:49 PM
Loxer
Community Legend
523 Views
1 replies
0 likes

523 Views
1 replies
0 likes

Black Screen

I was told my version was out of date and I needed to download the most current version. I did the following:Downloaed spotify installerInstalled new version on mac.Opened Spotify and I get just a black screen. I have closed spotify and tried reopeni...

Screen Shot 2018-08-20 at 9.53.06 PM.png

Screen Shot 2018-08-20 at 9.56.03 PM.png

hrdeal
Casual Listener
I was told my version was out of date and I needed to download the most current version. I did the following: Downloaed spotify installer Installed new version on mac. Opened Spotify an...
2018-08-21 6:02:28 AM
2018-08-31 3:45:09 PM
musicajet
Composer
1043 Views
10 replies
0 likes

1043 Views
10 replies
0 likes

The disk image disappeared

hello, the disk image disappeared from the player. How do I get back?

Captura de Tela 2018-07-04 às 20.37.16.png

igordebarroscar
Casual Listener
hello, the disk image disappeared from the player. How do I get back?
2018-07-05 2:24:17 AM
2018-08-31 12:02:11 PM
bigglesworth266
Casual Listener
893 Views
4 replies
1 likes
disk cover
player

893 Views
4 replies
1 likes

Unable to change playlist cover

Hello, I have been having an issue where I am unable to change playlist cover images. Uploading the image and clicking "Save" results in the "Save" button becoming dark green (see screenshot), but nothing happens even after I leave it for upwards of ...

alv1n
Casual Listener
Hello, I have been having an issue where I am unable to change playlist cover images. Uploading the image and clicking "Save" results in the "Save" button becoming dark green (see screenshot)...
2018-08-30 6:29:23 AM
2018-08-31 5:51:00 AM
alv1n
Casual Listener
531 Views
2 replies
0 likes

531 Views
2 replies
0 likes

Solved!! Why can't I edit my tracklist in one of my playlists?

I never had a problem with dragging songs up and down the playlist to edit my tracklist. But for some reason, one of my newer playlists won't allow me to drag songs. I can do it on my iPhone Spotify app but it isn't working on my Macbook Pro. I was t...

joshlee723
Newbie
I never had a problem with dragging songs up and down the playlist to edit my tracklist. But for some reason, one of my newer playlists won't allow me to drag songs. I can do it on my iPhone Spotify ...
2018-08-29 8:25:23 AM
2018-08-30 5:19:21 AM
Bethany_Dawn
Community Legend
1117 Views
1 replies
0 likes
Desktop
Playlists

1117 Views
1 replies
0 likes

Playlist content different on mobile/desktop/web app?

This friend of mine created a playlist I follow and I really like certain songs he recently added. I use the app on my phone (iOS) and there the playlist contains 63 songs. On the web and on the desktop app, the playlist contains 45 songs: it doesn’t...

MVI98
Regular
This friend of mine created a playlist I follow and I really like certain songs he recently added. I use the app on my phone (iOS) and there the playlist contains 63 songs. On the web ...
2018-08-29 10:08:03 AM
2018-08-29 7:23:57 PM
Loxer
Community Legend
1741 Views
3 replies
0 likes

1741 Views
3 replies
0 likes

Invalid URI code error for all my playlists

Hi, I keep getting an invalid URI code error every time I try to share my playlist on a thread or comment. I'm on Premium with my Android phone. Here's a sample playlist:spotify:user:spotifier:playlist:7nYb854GAgOEeJ9aWHcVyF?

theweirdoneout
Casual Listener
Hi, I keep getting an invalid URI code error every time I try to share my playlist on a thread or comment. I'm on Premium with my Android phone. Here's a sample playlist: spotify:user:spoti...
2018-08-29 3:31:48 PM
2018-08-29 6:39:13 PM
musicajet
Composer
2166 Views
2 replies
0 likes

2166 Views
2 replies
0 likes

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