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Please see below the most popular frequently asked questions.

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Desktop (Mac)

Discuss Spotify for Mac

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Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1544 Views
  • 1 replies
  • 0 likes
  • 1544 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3895 Views
  • 1 replies
  • 0 likes
  • 3895 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3151 Views
  • 1 replies
  • 3 likes
  • 3151 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38326 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38326 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164839 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164839 Views
  • 0 replies
  • 35 likes

Hmm the Friend Feed Failed to Load

Plan: PremiumCountry: USA DeviceMacbook Pro late 2016 Operating SystemMacOS High Sierra 10.13.6 My Question or IssueFor some time now, the Friend Feed on the right side has been displaying the same message "Hmm the Friend Feed failed to load". I usua...

  • Newbie
  •   Plan: Premium Country: USA   Device Macbook Pro late 2016   Operating System MacOS High Sierra 10.13.6   My Question or Issue For some time now, the Friend Feed on th...
  • Loxer
  • Community Legend
  • 2960 Views
  • 1 replies
  • 1 likes
  • 2960 Views
  • 1 replies
  • 1 likes

Album cover not in corner of screen

PlanPremiumCountryUnited StatesDeviceMacbook Air My Question or IssueIn the bottom left corner of Spotify I used to be able to see the album cover art for the song I was listening to, but I can't see this anymore. I clicked on it one time, and it's b...

  • Newbie
  • Plan Premium Country United States Device Macbook Air     My Question or Issue In the bottom left corner of Spotify I used to be able to see the album cover art for the song I...
  • Loxer
  • Community Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect randomly pauses

Spotify Connect randomly pauses since last app update with Yamaha RN402D and MacBook Pro. Not having issues with iphone & chromecast...Anyone else?

  • Casual Listener
  • Spotify Connect randomly pauses since last app update with Yamaha RN402D and MacBook Pro. Not having issues with iphone & chromecast... Anyone else?  
  • SergioDavid
  • Roadie
  • 741 Views
  • 1 replies
  • 1 likes
  • 741 Views
  • 1 replies
  • 1 likes

Help - transitioning from iTunes to Spotify

I'm an antiquated individual who still purchases each song, and I'm finally migrating to Spotify. I want to move my 2000+ songs from iTunes to Spotify. Spotify picks up these songs under the 'Local Files' section, but when I try dragging them to the ...

  • Newbie
  • I'm an antiquated individual who still purchases each song, and I'm finally migrating to Spotify. I want to move my 2000+ songs from iTunes to Spotify. Spotify picks up these songs under the 'Local F...
  • Billy-J
  • Spotify Star
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

Mac Desktop app not Scrobbling

Plan-(Premium)Country-(UK) Device (Mac Pro late 2013)Operating System (MacOS 10.12.6) My Issue When I use Spotify on my Desktop app it is not scrobbling.I have logged out and back in - Still not workingI have deactivated and reactivated Scrobbling in...

  • Visitor
  • Plan-(Premium) Country-(UK)   Device (Mac Pro late 2013) Operating System (MacOS 10.12.6)   My Issue  When I use Spotify on my Desktop app it is not scrobbling. I hav...
  • user-removed
  • Not applicable
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

My spotify does whatever it wants

Hey lads, I am getting desperate... For some reason there is amongs devices "Web player (chrome) which does whatever it wants, I am listening to music and suddenly it switches to that device and playng in Web player chrome somewhere (i have no idea, ...

  • Regular
  • ...What is going on? How can I permanently disable a device or where that device comes from? from some connection or what? I  never use public computers I have my 2 macbooks (work and home) and I n...
  • Loxer
  • Community Legend
  • 585 Views
  • 2 replies
  • 0 likes
  • 585 Views
  • 2 replies
  • 0 likes

search by label isn't working anymore!

when i search by label (example, label:"Bosconi Records") it doesn't work anymore? really frustrating since this was one of the best ways to find new music : (

  • Regular
  • when i search by label (example, label:"Bosconi Records") it doesn't work anymore?  really frustrating since this was one of the best ways to find new music : (
  • Loxer
  • Community Legend
  • 653 Views
  • 1 replies
  • 0 likes
  • 653 Views
  • 1 replies
  • 0 likes

Friend images and Discover images aren't showing up.

PlanPremiumUnited States DeviceMacbook Air early 2015Operating SystemiOS 10.13.5 My Question or IssueNone of the images in the discover tab are showing up, its the same way with the friends tab as well. I really like seeing the images and it will onl...

  • Newbie
  • Plan Premium United States   Device Macbook Air early 2015 Operating System iOS 10.13.5   My Question or Issue None of the images in the discover tab are showing up, its the same ...
  • Bethany_Dawn
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

How do I private message someone?

  I just wanna know how to PM someone on Spotify desktop.  

  • Newbie
  •     I just wanna know how to PM someone on Spotify desktop.  
  • Ryanx0r
  • Composer
  • 694 Views
  • 1 replies
  • 0 likes
  • 694 Views
  • 1 replies
  • 0 likes

latest update takes a long time to install on my Macbook pro

PlanPremiumCountry USADeviceMacbook Pro late 2016Operating SystemiOS 10.13.6 My Question or IssueI have downloaded the latest update and it is just taking forever to install. The little window says: "Installing Spotify..." and nothing moves... I have...

  • Casual Listener
  • Plan Premium Country  USA Device Macbook Pro late 2016 Operating System iOS 10.13.6   My Question or Issue I have  downloaded the latest update and it is  just taking fo...
  • Billy-J
  • Spotify Star
  • 1599 Views
  • 3 replies
  • 1 likes
  • 1599 Views
  • 3 replies
  • 1 likes

Songs not showing on desktop

Plan PremiumCountry USADevice(Macbook Pro late 2014)Operating System(latest OS) My Question or Issue Spotify playlists, Songs list, Albums... not showing on desktop app – this is going on for about a week or so.WiFi is stable; OS updated; logged out ...

  • Casual Listener
  • Plan  Premium Country   USA Device (Macbook Pro late 2014) Operating System (latest OS)   My Question or Issue  Spotify playlists, Songs list, Albums... not showing on d...
  • Graphaz
  • Casual Listener
  • 664 Views
  • 2 replies
  • 0 likes
  • 664 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problème Pare feu mac os

Bonjour,Hier je me voulais me connecter sur l'application mac os de Spotify. Mais un problème est survenu et cette page s'est affiché : Que dois je faire face à cette situation ? Merci de votre réponse

Sans titre.jpeg
  • Casual Listener
  • Bonjour, Hier je me voulais me connecter sur l'application mac os de Spotify. Mais un problème est survenu et cette page s'est affiché : Que dois je faire face à cette situation ?   Merci d...
  • SergioDavid
  • Roadie
  • 2616 Views
  • 1 replies
  • 1 likes
  • 2616 Views
  • 1 replies
  • 1 likes

Spotify-client doesn't work with proxy settings

PlanPremiumDeviceMacbook Pro 2018Operating SystemmacOS 10.13.6 (17G65)Spotify versionThe latest one My Question or IssueEver since June the Spotify-client is always offline and cannot connect at all. Music cannot be played. The issue seems to be in u...

  • Music Fan
  • Plan Premium Device Macbook Pro 2018 Operating System macOS 10.13.6 (17G65) Spotify version The latest one   My Question or Issue Ever since June the Spotify-client is always offline a...
  • Zadams27
  • Newbie
  • 11025 Views
  • 4 replies
  • 5 likes
  • Client
    macOS
    problem
    proxy
  • 11025 Views
  • 4 replies
  • 5 likes

Savant - not getting my playlists?

PlanPremiumCountryUSA DeviceSavantOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am using Savant 8 and can't seem to get my playlists or any other information. Is there a setting that needs to be changed?

  • Casual Listener
  • Plan Premium Country USA  Device Savant Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am using Savant 8 and can't seem to get my pla...
  • sjgordon1
  • Casual Listener
  • 1959 Views
  • 2 replies
  • 2 likes
  • Savant
  • 1959 Views
  • 2 replies
  • 2 likes

Problem firewall (Mac os)

Hello,Yesterday I wanted to connect to the mac os application of Spotify. But a problem has occurred and this page is displayed: What should I do ? Thanks for your answer

Sans titre.jpeg
  • Casual Listener
  • Hello, Yesterday I wanted to connect to the mac os application of Spotify. But a problem has occurred and this page is displayed:  What should I do ?   Thanks for your answer 🙂
  • Loxer
  • Community Legend
  • 3103 Views
  • 3 replies
  • 0 likes
  • 3103 Views
  • 3 replies
  • 0 likes

MacOS crash on app start

PlanPremiumCountryAustraliaDeviceMacBook Pro (15-inch, 2017)Operating SystemmacOS High Sierra 10.13.5 My Question or Issue My app is crashing when I start it. The window appears and things start to load, then it crashes. So far I've: Uninstalled any ...

  • Newbie
  • Plan Premium Country Australia Device MacBook Pro (15-inch, 2017) Operating System macOS High Sierra 10.13.5   My Question or Issue   My app is crashing when I start it. The wind...
  • Loxer
  • Community Legend
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error on Artist Search

When searching or clicking on their name, for some artists I get the following message on a black screen: "Something went wrongWe can't seem to find this artist. Please try another search." This has happened while searching for Bela Bartok as well as...

  • Casual Listener
  • When searching or clicking on their name, for some artists I get the following message on a black screen:   "Something went wrong We can't seem to find this artist. Please try another search....
  • Alfredo
  • Roadie
  • 1037 Views
  • 5 replies
  • 0 likes
  • 1037 Views
  • 5 replies
  • 0 likes

Stuck on Offline mode

PlanPremiumCountry Guam, USADeviceIMacOperating SystemOS 10.13.6 My Question or IssueAfter updating to the following version (1.0.87.491.ge2a121fc) my spotify widget will not go online, but if I use the browser version I can. Prior to the update it w...

  • Newbie
  • Plan Premium Country  Guam, USA Device IMac Operating System OS 10.13.6       My Question or Issue After updating to the following version (1.0.87.491.ge2a121fc) my&nb...
  • Loxer
  • Community Legend
  • 1542 Views
  • 2 replies
  • 0 likes
  • 1542 Views
  • 2 replies
  • 0 likes

Song stuck in “songs” playlist

hello, i have had the song hey ya by OutKast stuck in my songs playlist for the past 6 months. Both on my desktop app and iOS app. Every time I try to remove it, it just keeps coming back. What can I do to get rid of it

  • Newbie
  • hello,   i have had the song hey ya by OutKast stuck in my songs playlist for the past 6 months. Both on my desktop app and iOS app. Every time I try to remove it, it just keeps coming back. W...
  • Loxer
  • Community Legend
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Superuser Contribution Weird Hidden Album

I have a bunch of songs saved from an album that are playable through my "songs" and the album is still there if I click the link to it. However, if I go to the artist's page the album has been replaced - same album, same songs (except for one) but i...

  • Casual Listener
  • I have a bunch of songs saved from an album that are playable through my "songs" and the album is still there if I click the link to it.  However, if I go to the artist's page the album has been...
  • Alfredo
  • Roadie
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes