Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2442 Views
1 replies
0 likes

2442 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
4896 Views
1 replies
0 likes

4896 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3582 Views
1 replies
3 likes

3582 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
39480 Views
19 replies
1 likes
music stops

39480 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165372 Views
0 replies
35 likes
Mac

165372 Views
0 replies
35 likes

Tracks previously linked to local files no longer streamable after deletion of local files

I can't find a way to get rid of all local files from showing up in my Spotify. I've unchecked both boxes in Preferences but they're still there. I had The Life of Pablo on my computer as MP3's. Spotify linked this up to the tracks on Spotify, and so...

genehayes
Casual Listener
I can't find a way to get rid of all local files from showing up in my Spotify. I've unchecked both boxes in Preferences but they're still there. I had The Life of Pablo on my computer as MP...
2018-07-03 6:53:47 PM
2018-07-15 10:00:16 PM
Loxer
Community Legend
1012 Views
6 replies
0 likes

1012 Views
6 replies
0 likes

Error code 17

Hi, I have currently been using Spotify for a couple years now on my macbook. Album art for some reason stopped showing so I reinstalled spotify to see if it would work. I now get error code 17, stating that my firewall is blocking spotify. Funny thi...

Turse
Newbie
Hi, I have currently been using Spotify for a couple years now on my macbook. Album art for some reason stopped showing so I reinstalled spotify to see if it would work. I now get error code 17, stat...
2018-07-15 3:08:17 PM
2018-07-15 3:44:11 PM
Loxer
Community Legend
1549 Views
1 replies
0 likes

1549 Views
1 replies
0 likes

No Equalizer on Spotify for Mac

PlanPremiumCountry CanadaDeviceMacintoshOperating SystemMac OS High Sierra My Question or IssueSpotify app for Android has built-in sound Equalizer. Why Spotify for Mac does not have Equalizer?

Vancouver
Regular
Plan Premium Country Canada Device Macintosh Operating System Mac OS High Sierra My Question or Issue Spotify app for Android has built-in sound Equalizer. Why Spotify for Mac ...
2018-07-13 5:22:27 AM
2018-07-15 6:05:47 AM
420wizardofOZ
Newbie
40360 Views
3 replies
24 likes

40360 Views
3 replies
24 likes

I get the application “Spotify” can’t be opened message when trying to launch the app. What to do?

MacOS

ayhanaghalarov
Casual Listener
MacOS
2018-07-14 10:33:58 PM
2018-07-14 11:11:31 PM
ayhanaghalarov
Casual Listener
2772 Views
2 replies
0 likes

2772 Views
2 replies
0 likes

Can't Sync Local Files with Iphone/Can't Save New Files to Library

PlanPremiumCountryUSADeviceMacbook Pro mid 2012, iPhone 6s My Question or IssueI have two connected issues to report. I've had local files for a while now, and had them synced up to my iPhone just fine using download (or "available offline" as someti...

larm0spot
Newbie
Plan Premium Country USA Device Macbook Pro mid 2012, iPhone 6s My Question or Issue I have two connected issues to report. I've had local files for a while now, and had the...
2018-07-13 7:08:05 PM
2018-07-14 10:50:51 PM
Loxer
Community Legend
505 Views
1 replies
0 likes

505 Views
1 replies
0 likes

Why do some of my songs re-download randomly?

As of recently, whenever I open up my spotify desktop app, 1 to 1000 songs (completely random) need to be re-downloaded. There is no pattern as the songs that are re-downloaded are not from the same playlists or artists. As I do not have an unlimited...

hps6211
Casual Listener
As of recently, whenever I open up my spotify desktop app, 1 to 1000 songs (completely random) need to be re-downloaded. There is no pattern as the songs that are re-downloaded are not ...
2018-07-13 6:28:30 AM
2018-07-13 1:29:26 PM
keira4664
Gig Goer
835 Views
1 replies
2 likes

835 Views
1 replies
2 likes

Mac Album Art Disappearing

PlanPremium CountryAustralia DeviceMac 2013 Operating SystemMacOS High Sierra Version1.0.84.344 My Question or IssueA while ago I remember clicking on a button that said something along the lines of 'hide album art', but now I would really like that ...

J_Douglas
Newbie
Plan Premium Country Australia Device Mac 2013 Operating System MacOS High Sierra Version 1.0.84.344 My Question or Issue A while ago I remember cli...
2018-07-13 12:30:47 PM
2018-07-13 1:19:28 PM
Loxer
Community Legend
338 Views
1 replies
0 likes

338 Views
1 replies
0 likes

Humble Pie album Rock On playing wrong tracks

PlanPremiumCountryNetherlandsDeviceMacbook Pro late 2016Operating SystemMacOS Sierra My Question or Issue Humble Pie ablum Rock On is playing a completely different artist. I would say issue started about 2 weeks ago. https://open.spotify.com/album/7...

ferreple
Casual Listener
Plan Premium Country Netherlands Device Macbook Pro late 2016 Operating System MacOS Sierra My Question or Issue Humble Pie ablum Rock On is playing a completely diff...
2018-07-12 1:40:47 PM
2018-07-13 6:27:27 AM
osornios
Spotify Star
373 Views
1 replies
0 likes

373 Views
1 replies
0 likes

"This song is not available" message appearing when it shouldn't

I'm a premium user, and in just the last few weeks I've noticed a lot of songs/albums that I think I should have access to keep giving me the "this song is not available" message. For example, Grizzly Bear's Yellow House, Cat Power's The Greatest, Th...

HopalongCass
Newbie
I'm a premium user, and in just the last few weeks I've noticed a lot of songs/albums that I think I should have access to keep giving me the "this song is not available" message. For example, Grizzl...
2018-07-12 2:46:04 PM
2018-07-13 6:18:22 AM
osornios
Spotify Star
487 Views
1 replies
0 likes
Other

487 Views
1 replies
0 likes

Superuser Contribution Use of Spotify logo for Artists on Spotify

Hi,I was just wondering if Artists who have albums available for streaming on Spotify are allowed to use the Spotify logo to promote their albums?For example can we make a music video with an opening credit that says something along the lines of "Now...

Notinflight
Newbie
Hi, I was just wondering if Artists who have albums available for streaming on Spotify are allowed to use the Spotify logo to promote their albums? For example can we make a music v...
2018-07-09 8:42:26 PM
2018-07-12 11:30:48 PM
Alfredo
Roadie
1222 Views
1 replies
0 likes

1222 Views
1 replies
0 likes

Solved!! album image in now playing bar disappeared?

I accidently clicked something in the bottom left hand corner of the screen, and now the album image in the now playing bar is gone. It only displays the song title and the artist. How do I get the album image back?

azxla
Casual Listener
I accidently clicked something in the bottom left hand corner of the screen, and now the album image in the now playing bar is gone. It only displays the song title and the artist. How do I get ...
2018-07-11 7:58:07 PM
2018-07-12 10:34:42 AM
Loxer
Community Legend
1563 Views
3 replies
0 likes

1563 Views
3 replies
0 likes

Superuser Contribution Saved Song to Favorite Songs

Plan - PremiumUnitend KingdomMacOS I love how random users get selected for new features to test, however it would be nice to be informed of this beforehand. I don't agree with how saved songs has become favorite (favourite in the UK). I would rather...

Scaalees
Casual Listener
Plan - Premium Unitend Kingdom MacOS I love how random users get selected for new features to test, however it would be nice to be informed of this beforehand. I don't agree ...
2018-07-05 11:56:20 AM
2018-07-11 8:00:45 PM
stopbuggingme10
Newbie
20125 Views
7 replies
21 likes
Favorite Songs
Feature
Feedback
saved songs

20125 Views
7 replies
21 likes

Playing song even after end

PlanFreeCountry SingaporeDeviceMacbook Pro late 2016Operating SystemMacOS High Sierra My Question or Issue After the end of a track, it continues playing the song again for awhile before moving on to the next song, e.g. Toxic-Britney Spears. It seems...

TechnoTew
Regular
Plan Free Country Singapore Device Macbook Pro late 2016 Operating System MacOS High Sierra My Question or Issue After the end of a track, it continues playing the song a...
2018-07-09 11:20:48 AM
2018-07-11 2:49:16 PM
TechnoTew
Regular
1494 Views
7 replies
0 likes

1494 Views
7 replies
0 likes

Videos in Browser inaudible when a song was paused

PlanPremium FamilyCountryGermanyDevicesMacbook Pro late 2014, Desktop PCOperating SystemMac OS High Sierra, Windows 10 My Question or IssueHello! Both on my Mac and my Windows the same problem. Videos in my browser are inaudbile, if I paused a song i...

W3lcome
Newbie
Plan Premium Family Country Germany Devices Macbook Pro late 2014, Desktop PC Operating System Mac OS High Sierra, Windows 10 My Question or Issue Hello! Both on my ...
2018-07-11 1:56:18 PM
378 Views
0 replies
0 likes

378 Views
0 replies
0 likes

Solved!! [Mac] App Crashing

PlanPremiumCountryUSA Device(Macbook Pro 2018)Operating System(macOS High Sierra ver. 10.13.5) The app itself opens just fine. The issue is that when I click to play a song the app crashes without any hesitation. It does not matter how many times I u...

EA_MusicStation
Casual Listener
Plan Premium Country USA Device (Macbook Pro 2018) Operating System (macOS High Sierra ver. 10.13.5) The app itself opens just fine. The issue is that when I click to play ...
2018-07-10 6:43:20 PM
2018-07-11 12:31:44 PM
Loxer
Community Legend
22102 Views
7 replies
0 likes

22102 Views
7 replies
0 likes

Unsave local files from My Music

PlanPremiumCountry United StatesDeviceMacBook 2012Operating SystemMacOS High Sierra My Question or Issue I don't know how to remove a song from my music tab. It is a local file, but is unplayable (grayed out). I have tried so many things to get rid o...

aidanmwright
Casual Listener
Plan Premium Country United States Device MacBook 2012 Operating System MacOS High Sierra My Question or Issue I don't know how to remove a song from my music tab. It is ...
2018-07-10 1:45:45 AM
2018-07-11 11:37:43 AM
mdewater
Community Legend
834 Views
5 replies
0 likes

834 Views
5 replies
0 likes

Copy Song Link blasts full volume previews of songs instead of interacting with desktop app

PlanPremium CountryUSA DeviceDesktop Application Operating SystemWindows 10 My Question or IssueI share tunes with workmates through Slack. I choose Share > Copy Song Link and send that through. This creates a preview pane of the song with a play but...

Braingoespop
Newbie
Plan Premium Country USA Device Desktop Application Operating System Windows 10 My Question or Issue I share tunes with workmates through Slack. I choose Shar...
2018-07-09 12:03:19 AM
2018-07-10 12:44:27 AM
halloocreeg
Newbie
782 Views
1 replies
3 likes

782 Views
1 replies
3 likes

Solved!! Spotify crashes when I click on a playlist

Hello, I am a Spotify user on Macbook and am having problems with the app. Frequently, when I click on anything from playlists to songs listed under an artist's name, Spotify crashes on me and I have to load it up again. Uninstalling and reinstalling...

Griggitygroznak
Newbie
Hello, I am a Spotify user on Macbook and am having problems with the app. Frequently, when I click on anything from playlists to songs listed under an artist's name, Spotify crashes on me an...
2018-07-10 3:27:28 PM
2018-07-10 11:39:25 PM
Loxer
Community Legend
3904 Views
1 replies
1 likes

3904 Views
1 replies
1 likes

No Radio or Stations work on Mac OS

Rejoining Spotify and running into the dreaded no Radio or Stations. Neither will work on the desktop app on Mac OS (see below High Sierra version). Have tried all the usual approaches, login/out, reinstall Spotify application after deleting the libr...

TheHorsey
Casual Listener
Rejoining Spotify and running into the dreaded no Radio or Stations. Neither will work on the desktop app on Mac OS (see below High Sierra version). Have tried all the usual ...
2018-07-07 4:34:01 PM
2018-07-10 11:34:51 PM
TheHorsey
Casual Listener
1766 Views
3 replies
0 likes
Radio
stations

1766 Views
3 replies
0 likes

Local Files Not Showing Up

PlanPremiumCountryUK DeviceMacbook AirOperating SystemmacOS High Sierra Version 10.13.5 My Question or Issue I can't get any files to show up in my local files tab at all. I have checked the local files section to check that the folder is in there, a...

K00lDudE1
Casual Listener
Plan Premium Country UK Device Macbook Air Operating System macOS High Sierra Version 10.13.5 My Question or Issue I can't get any files to show up in my local files ta...
2018-07-10 8:24:54 AM
2018-07-10 9:40:12 AM
Loxer
Community Legend
2230 Views
1 replies
0 likes

2230 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Desktop (Mac)

Forum Posts