Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2760 Views
  • 1 replies
  • 0 likes
  • 2760 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5200 Views
  • 1 replies
  • 0 likes
  • 5200 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3716 Views
  • 1 replies
  • 3 likes
  • 3716 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39717 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39717 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165539 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165539 Views
  • 0 replies
  • 35 likes

Slow as F**k!!!

Holy! The latest iteration of the Spotify Desktop for Mac is painfully slow slow slow... Spotify is basically a specialized internet browser, as every account detail is pulled from their server (except for local files). It literally takes 3-4 minutes...

  • Newbie
  • Holy!   The latest iteration of the Spotify Desktop for Mac is painfully slow slow slow... Spotify is basically a specialized internet browser, as every account detail is pulled from their ser...
  • Tobesters
  • Regular
  • 2189 Views
  • 6 replies
  • 17 likes
  • 2189 Views
  • 6 replies
  • 17 likes

Solved!! Download does nothing on OSX

Running OSX 10.10.5.Downloaded SpotifyInstalled itWhen I run it I get a black screen with a menu bar at the top. The majority of the menu options are greyed-out.Can't do anything.

  • Regular
  •  Running OSX 10.10.5. Downloaded Spotify Installed it When I run it I get a black screen with a menu bar at the top. The majority of the menu options are greyed-out. Can't do anything.
  • Loxer
  • Community Legend
  • 1041 Views
  • 6 replies
  • 0 likes
  • 1041 Views
  • 6 replies
  • 0 likes

Hundreds of songs missing/deleted from custom playlists

Plan: PremiumCountry US My Question or IssueHi - 100s of songs that I saved to my playlists and liked on radio are missing. Did Spotify delete my playlists? Man - that was allot of work to biuold them! Really will be sad if you deleted my lists!

  • Newbie
  • Plan: Premium Country US   My Question or Issue Hi - 100s of songs that I saved to my playlists and liked on radio are missing.  Did Spotify delete my playlists?  Man - that w...
  • Loxer
  • Community Legend
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Solved!! "Songs" under "Your Library" do not show up on MacBook Pro Spotify App

PlanPremiumCountry USADeviceMacBook Pro 13-inch, 2016, 4 thunderbolt portsOperating SystemiOS 10.12.6 My Question or Issue I deleted the whole song list on Saved Songs under Your Library after putting them all over to a playlist. Ever since then, aft...

  • Newbie
  • Plan Premium Country  USA Device MacBook Pro 13-inch, 2016, 4 thunderbolt ports Operating System iOS 10.12.6   My Question or Issue  I deleted the whole song list on Saved So...
  • Loxer
  • Community Legend
  • 2900 Views
  • 1 replies
  • 0 likes
  • 2900 Views
  • 1 replies
  • 0 likes

Key combination changed

This week my keycombinations to skip/pause a song changed. They were on my mac keyboard, F7,F8,F9. It is very annoying, so my question is: does anybody know how I can change my keys back again?

  • Casual Listener
  •   This week my keycombinations to skip/pause a song changed. They were on my mac keyboard, F7,F8,F9. It is very annoying, so my question is: does anybody know how I can change my keys back agai...
  • Loxer
  • Community Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Media keys stopped working after recent update

Media keys on Spotify's mac app stopped after I updated it a day ago. None of the play, pause, skip forward/backward are working. Is it just me? How do I fix this? Any help is much appreciated.

  • Newbie
  • Media keys on Spotify's mac app stopped after I updated it a day ago. None of the play, pause, skip forward/backward are working.   Is it just me? How do I fix this?   Any help is much ...
  • Loxer
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Media keys no longer work mac

DeviceMacbook ProOperating SystemmacOS high sierra My Question or Issue The other week the media keys worked just fine in spotify, being able to change or play/pause a song. However, they no longer work.When going to the playback tab the keys that pe...

  • Casual Listener
  • Device Macbook Pro Operating System macOS high sierra   My Question or Issue  The other week the media keys worked just fine in spotify, being able to change or play/pause a song. How...
  • Loxer
  • Community Legend
  • 11759 Views
  • 4 replies
  • 5 likes
  • 11759 Views
  • 4 replies
  • 5 likes

can i use spotify songs in a photo album

My Question or Issuecan i use spotify downloaded songs in a mac Photos photo album

  • Newbie
  •     My Question or Issue can i use spotify downloaded songs in a mac Photos photo album
  • Loxer
  • Community Legend
  • 2873 Views
  • 1 replies
  • 0 likes
  • 2873 Views
  • 1 replies
  • 0 likes

Opening Spotify comes up with a black screen

When I open Spotify up on macbook pro, it comes up with a blank, black screen. Any help?PlanPremiumCountry UKDevice(Macbook Pro, mid 2012)Operating System(macOS High Sierra 10.13.4)

  • Newbie
  • When I open Spotify up on macbook pro, it comes up with a blank, black screen. Any help? Plan Premium Country  UK Device (Macbook Pro, mid 2012) Operating System (macOS High Sierra 10.13...
  • Loxer
  • Community Legend
  • 982 Views
  • 1 replies
  • 0 likes
  • 982 Views
  • 1 replies
  • 0 likes

won't let me disable recently played artists

Hi, I have a spotify account. I can't seem to disable my recently played artists, whenever I exit the app or view my account from another account, it still shows it or it undisables it. I've tried this on another computer yet it is still not working....

  • Newbie
  • Hi, I have a spotify account. I can't seem to disable my recently played artists, whenever I exit the app or view my account from another account, it still shows it or it undisables it. I've tri...
  • Loxer
  • Community Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Perscussive sounds "popping"/amplified.

Plan: PremiumCountry: AustraliaDevice: Macbook AirOperating System: MacOS High SierraPlayback: Unnormalize My Question or Issue:I'm experiencing a subtle but persistent issue with playback: on all tracks any high pitched and/or percussive noises are ...

  • Visitor
  •   Plan: Premium Country: Australia Device: Macbook Air Operating System: MacOS High Sierra Playback: Unnormalize   My Question or Issue: I'm experiencing a subtle but pers...
  • user-removed
  • Not applicable
  • 742 Views
  • 6 replies
  • 0 likes
  • 742 Views
  • 6 replies
  • 0 likes

Solved!! Spotify on Mac OS 10.13.5 freezes constantly

PlanPremiumCountryUnited Kingdom. DeviceMacBook Air (13-inch, Early 2015)Operating SystemMac OS High Sierra 10.13.5. Well, I was listening to some songs at first and everything was ok then I went to change track and it was stuck on the track I was li...

  • Casual Listener
  •   Plan Premium Country United Kingdom.  Device MacBook Air (13-inch, Early 2015) Operating System Mac OS High Sierra 10.13.5.   Well, I was listening to some songs at first a...
  • Stormageddons
  • Composer
  • 2228 Views
  • 3 replies
  • 3 likes
  • 2228 Views
  • 3 replies
  • 3 likes

How can I stop the Spotify Mac OS desktop client from being automatically updated?

Every single bit of advanced functionality is being removed and soon we're left with a play button and Spotify playlists. The last one removed was advanced search. I constantly roll back to version 1.0.65 which not only has search but also release da...

  • Roadie
  • Every single bit of advanced functionality is being removed and soon we're left with a play button and Spotify playlists. The last one removed was advanced search.  I constantly roll back to ve...
  • Brian
  • Roadie
  • 3903 Views
  • 4 replies
  • 1 likes
  • 3903 Views
  • 4 replies
  • 1 likes

Superuser Contribution Daily Mix no longer available

I'm on version 1.0.83.318.g6c07039d and Daily Mixes are no longer available. They are on my mobile app. Anyone else running into this? Is this a bug or a feature?

  • Casual Listener
  • I'm on version 1.0.83.318.g6c07039d and Daily Mixes are no longer available. They are on my mobile app. Anyone else running into this? Is this a bug or a feature?
  • Alfredo
  • Roadie
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution Drag and rearrange feature suddenly not working

Plan - PremiumCountry - SwedenDevice - Macbook Air/High Sierra Hey everyone, I am using the latest Mac Desktop version of Spotify.The drag and rearrange feature is suddenly not working. Can't drag songs or rearrange songs in any playlist. I have trie...

  • Newbie
  • Plan - Premium Country - Sweden Device - Macbook Air/High Sierra   Hey everyone,   I am using the latest Mac Desktop version of Spotify. The drag and rearrange feature is suddenly no...
  • Alfredo
  • Roadie
  • 525 Views
  • 1 replies
  • 1 likes
  • 525 Views
  • 1 replies
  • 1 likes

Superuser Contribution Collaborative playlist shuffle is broken

Issue and steps to reproduce When shuffle is engaged in a collaborative playlist, songs will shuffle only between those uploaded by the user associated with the first song to play. Method #1 1. Enter a collaborative playlist with multiple songs added...

  • Regular
  • Issue and steps to reproduce   When shuffle is engaged in a collaborative playlist, songs will shuffle only between those uploaded by the user associated with the first song to play. &nb...
  • Alfredo
  • Roadie
  • 1797 Views
  • 1 replies
  • 1 likes
  • collaborative playlists
    Shuffle Algorithm
    Shuffle Function
  • 1797 Views
  • 1 replies
  • 1 likes

Solved!! Spotify Playing Wrong Song on Desktop

PlanFreeCountryAustralia DeviceMacbook AirOperating SystemmacOS SierraMy Question or IssueThis problem has happened once before, a song I listen to heaps starts to play another song from the same album. For example, I was listening to 'Reborn' from K...

  • Casual Listener
  • Plan Free Country Australia  Device Macbook Air Operating System macOS Sierra My Question or Issue This problem has happened once before, a song I listen to heaps starts to play another...
  • ouenb
  • Newbie
  • 2729 Views
  • 2 replies
  • 0 likes
  • 2729 Views
  • 2 replies
  • 0 likes

Music in iTunes playlists

My Mac recently died on my unexpectedly, and all of my music that was saved on it was wiped out. I had to get a new computer, but I have no way of downloading my library back onto my computer (new Macs no longer have a disc drive, and I don't have an...

  • Newbie
  •   My Mac recently died on my unexpectedly, and all of my music that was saved on it was wiped out. I had to get a new computer, but I have no way of downloading my library back onto my computer...
  • Loxer
  • Community Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recover a playlist folder

PlanPremiumCountryUnited StatesDeviceMacBookOperating SystemiOS My Question or IssueI deleted a folder of playlists yesterday and realized today I wanted to take a look at them again, so I went in the "Recover playlists" section of my account as I of...

  • Newbie
  • Plan Premium Country United States Device MacBook Operating System iOS   My Question or Issue I deleted a folder of playlists yesterday and realized today I wanted to take a look at th...
  • Alfredo
  • Roadie
  • 672 Views
  • 1 replies
  • 1 likes
  • 672 Views
  • 1 replies
  • 1 likes

New Song Search Display

Is there a way to switch back to the old song search view?I frequently would search for a song then click the ... dots and choose add to queue. Now it's been redesigned and when I search for a song, I see the song but there's nothing to do except cli...

  • Music Fan
  • Is there a way to switch back to the old song search view? I frequently would search for a song then click the ... dots and choose add to queue.   Now it's been redesigned and when I search...
  • Loxer
  • Community Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes