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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Desktop (Mac)

Discuss Spotify for Mac

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Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2190 Views
  • 1 replies
  • 0 likes
  • 2190 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4592 Views
  • 1 replies
  • 0 likes
  • 4592 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3467 Views
  • 1 replies
  • 3 likes
  • 3467 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39107 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39107 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165196 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165196 Views
  • 0 replies
  • 35 likes

Superuser Contribution Spotify Frozen

Idrk what is happening with my spotify but it's frozen. Whenever I play a song, the tab doesn't change, and whenever I try to switch the song, pause or change the volume, it does nothing. I need help with this please. I already tried restarting my co...

  • Casual Listener
  •     Idrk what is happening with my spotify but it's frozen. Whenever I play a song, the tab doesn't change, and whenever I try to switch the song, pause or change the volume, it does noth...
  • Alfredo
  • Roadie
  • 686 Views
  • 1 replies
  • 1 likes
  • 686 Views
  • 1 replies
  • 1 likes

"Show Desktop overlay when using media keys" bug

Hey the "Show Desktop overlay when using media keys" option is broken. I have it set to OFF which does nothing when Spotify opens. You have to go in, turn the option ON then OFF again for it to take effect, every single time you open Spotify. This ha...

  • Casual Listener
  • Hey the "Show Desktop overlay when using media keys" option is broken. I have it set to OFF which does nothing when Spotify opens. You have to go in, turn the option ON then OFF again for it to take ...
  • spacecadet34
  • Casual Listener
  • 12023 Views
  • 7 replies
  • 70 likes
  • 12023 Views
  • 7 replies
  • 70 likes

Playback Stops Randombly

PlanPremiumCountry - USA DeviceMacBook Pro 2017Operating SystemMacOS High Sierra - 10.13.5 My Question or IssueWhen using the MacOS app, playback will randombly stop for no reason. I have to press play again to start playback.

  • Casual Listener
  • Plan Premium Country - USA   Device MacBook Pro 2017 Operating System MacOS High Sierra - 10.13.5   My Question or Issue When using the MacOS app, playback will randombly stop for...
  • NeiParkerTX
  • Casual Listener
  • 665 Views
  • 1 replies
  • 0 likes
  • 665 Views
  • 1 replies
  • 0 likes

se detiene la canción a medias

Cuando escucho dos o tres canciones, se me detiene la reproducción de la canción. Tengo el Premium pagado y lo tengo en el iPad, móbil y al iMac y en todos los dispositivos ocurre el mismo problema.Alguna posible solución? Lo he reinstalado y sigue i...

  • Newbie
  • Cuando escucho dos o tres canciones, se me detiene la reproducción de la canción. Tengo el Premium pagado y lo tengo en el iPad, móbil y al iMac y en todos los dispositivos ocurre el mismo problema. ...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Spotify on Mac keeps going offline even when my internet is fine

PremiumUS Device(Macbook Pro 2013)Operating SystemMac (10.13.3 Sierra) My Question or Issue Spotify keeps going in and out between online and offline (mostly offline) even though I'm in online mode and my internet works fine. I get error 4 occassiona...

  • Newbie
  •   Premium US   Device (Macbook Pro 2013) Operating System Mac (10.13.3 Sierra)   My Question or Issue  Spotify keeps going in and out between online and offline (mostly ...
  • 588 Views
  • 0 replies
  • 3 likes
  • 588 Views
  • 0 replies
  • 3 likes

Spotify taking 9GB of RAM

PlanFreeCountry UK DeviceMacbook Pro late 2013Operating SystemMac, Up to date. My Question or Issue Spotify consistently eats RAM. It reaches >9GB and my machine has run out of space for swap and grounds to a halt. It takes a day or so without a rest...

  • Regular
  • Plan Free Country  UK   Device Macbook Pro late 2013 Operating System Mac, Up to date.  My Question or Issue  Spotify consistently eats RAM.  It reaches >9G...
  • jethrogillgren
  • Regular
  • 1039 Views
  • 3 replies
  • 2 likes
  • 1039 Views
  • 3 replies
  • 2 likes

Cover art not showing up

Hey anyone that can help me,I don't know if this has happened to anyone else but a while ago when I updated spotify, whatever artist I was listening to didnt show thier cover art. Usually in the bottom left corner above the song title and artist it u...

  • Newbie
  •   Hey anyone that can help me, I don't know if this has happened to anyone else but a while ago when I updated spotify, whatever artist I was listening to didnt show thier cover art. Usually i...
  • Loxer
  • Community Legend
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Dragging albums into playlist folder - naming has changed. WHY?

My Question or IssueI find an album, drag it into a playlist folder and up until today it has put the artist first, followed by the album name. Very handy for finding artists in the playlist folder.For some reason, this has changed. Spotify - why?Wha...

  • Music Fan
  •   My Question or Issue I find an album, drag it into a playlist folder and up until today it has put the artist first, followed by the album name. Very handy for finding artists in the playlis...
  • 342 Views
  • 0 replies
  • 1 likes
  • 342 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can I make a playlist from just song links?

I know you can make a playlist by just copy/pasting the Spotify URI but in this case I only have the songs LINKS (example: https://open.spotify.com/track/7qCAVkHWZkF44OzOUKf8Cr?si=ElxTl91URn6Y-_CChQT6wQ) and it won't let me paste that into a playlist...

  • Newbie
  •   I know you can make a playlist by just copy/pasting the Spotify URI but in this case I only have the songs LINKS (example: https://open.spotify.com/track/7qCAVkHWZkF44OzOUKf8Cr?si=E...
  • Alfredo
  • Roadie
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists Unfollowed

You have a community post saying solved but this issue has never been solved, artists continue to be unfollowed. in my case on my iPhone 6 runnnunt iOS 10, with a premium account there are still artists being unfollowed randomly and without any of my...

  • Newbie
  • You have a community post saying solved but this issue has never been solved, artists continue to be unfollowed.   in my case on my iPhone 6 runnnunt iOS 10, with a premium account there are s...
  • Alfredo
  • Roadie
  • 627 Views
  • 1 replies
  • 2 likes
  • 627 Views
  • 1 replies
  • 2 likes

Solved!! Album cover not displaying in bottom left

PlanPremiumCountryFrance (language english)DeviceMacbook AirOperating SystemMacOS High Sierra 10.13.5 My Question or IssueThe album covers of the music I'm listening to aren't displaying in the bottom left as they normally would, but they load fine w...

  • Casual Listener
  • Plan Premium Country France (language english) Device Macbook Air Operating System MacOS High Sierra 10.13.5   My Question or Issue The album covers of the music I'm listening to aren'...
  • Loxer
  • Community Legend
  • 3542 Views
  • 5 replies
  • 1 likes
  • 3542 Views
  • 5 replies
  • 1 likes

On other people's computer it shows in friend feed I haven't listened to anything in a week.

Like I said in the title, on all my spotify friends "friend activity" it shows I haven't been active for a while. Not true. It accurately showed my songs I've played and then all of a sudden stopped. I tried everything for it to work. I logged in and...

  • Casual Listener
  • Like I said in the title, on all my spotify friends "friend activity" it shows I haven't been active for a while. Not true. It accurately showed my songs I've played and then all of a sudde...
  • -xijjd_0o4v6
  • Newbie
  • 944 Views
  • 4 replies
  • 3 likes
  • 944 Views
  • 4 replies
  • 3 likes

Static noise on music lately

For the last few weeks, I notice static on every song while playing spotify on my Macbook Pro (its own speakers) only, but not when played on my desktop or the Amazon Fire app. I thought my laptop might be damaged but I have tested out my SiriusXM ac...

  • Regular
  • For the last few weeks, I notice static on every song while playing spotify on my Macbook Pro (its own speakers) only, but not when played on my desktop or the Amazon Fire app.    I thoug...
  • brol-x_rxlj5
  • Regular
  • 1191 Views
  • 1 replies
  • 1 likes
  • 1191 Views
  • 1 replies
  • 1 likes

Touchbar Controls Gone

The macbook pro touchbar controls after the latest update are gone

  • Newbie
  • The macbook pro touchbar controls after the latest update are gone
  • ipuzunov
  • Newbie
  • 894 Views
  • 1 replies
  • 1 likes
  • 894 Views
  • 1 replies
  • 1 likes

Spotify Frozen

Idrk what is happening with my spotify but it's frozen. Whenever I play a song, the tab doesn't change, and whenever I try to switch the song, pause or change the volume, it does nothing. I need help with this please. I already tried restarting my co...

  • Casual Listener
  • Idrk what is happening with my spotify but it's frozen. Whenever I play a song, the tab doesn't change, and whenever I try to switch the song, pause or change the volume, it does nothing. I need help...
  • user-removed
  • Not applicable
  • 808 Views
  • 3 replies
  • 0 likes
  • 808 Views
  • 3 replies
  • 0 likes

album art

PlanFree/PremiumCountry My Question or Issue (mac) the album art next to the song title and artist isn't showing anymore, I wanted to make it bigger but is dissapeard A

  • Newbie
  • Plan Free/Premium Country       My Question or Issue  (mac) the album art next to the song title and artist isn't showing anymore, I wanted to make it bigger but is dissape...
  • verringer
  • Casual Listener
  • 1064 Views
  • 7 replies
  • 0 likes
  • 1064 Views
  • 7 replies
  • 0 likes

spotify is frozon while downloading

PlanPremiumCountry CALIFORNIADeviceiPhone 10Operating SystemiOS 11 My Question or Issue

  • Newbie
  • Plan Premium Country  CALIFORNIA Device iPhone 10 Operating System iOS 11   My Question or Issue  
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

shuffle is broken

I am about to go back to torrenting. Fix shuffle or else. 

  • Regular
  • I am about to go back to torrenting. Fix shuffle or else. 
  • carrotlime
  • Newbie
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Time/Length of Playlist no longer shows

Time/Length of playlist no longer shows. This is a no brainer. This a very BASIC feature. I use this app for my job & need to know the length of my playlists. Please add this feature back. I contacted Spotify support team & was told to leave a compla...

  • Newbie
  • Time/Length of playlist no longer shows. This is a no brainer. This a very BASIC feature. I use this app for my job & need to know the length of my playlists.   Please add this feature bac...
  • 6i9r6-m7_gci
  • Newbie
  • 6753 Views
  • 1 replies
  • 20 likes
  • 6753 Views
  • 1 replies
  • 20 likes

It won't let me play any music

When I clicked on the play button for the music it wouldn't play and it wouldn't do anything, I tried reloading the page thinking it was just a glitch or something but it didn't fix anything at all, nothing worked and I just made an account on Spotif...

  • Newbie
  • When I clicked on the play button for the music it wouldn't play and it wouldn't do anything, I tried reloading the page thinking it was just a glitch or something but it didn't fix anything at all, ...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes