Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2144 Views
1 replies
0 likes

2144 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
4545 Views
1 replies
0 likes

4545 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3453 Views
1 replies
3 likes

3453 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
39046 Views
19 replies
1 likes
music stops

39046 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165177 Views
0 replies
35 likes
Mac

165177 Views
0 replies
35 likes

Spotify not loading album art and songs, also is going offline when I open the app

PlanPremiumCountry USDeviceMacBook Air (Mid 2012)Operating SystemOS X Yosemite My Question or Issue I have a strong internet connection yet when I open the Spotify app it is automatically set to offline until I turn my wifi off and on. When it finall...

malaynabrynn
Newbie
Plan Premium Country US Device MacBook Air (Mid 2012) Operating System OS X Yosemite My Question or Issue I have a strong internet connection yet when I open the Spotify ...
2018-06-04 8:16:19 AM
485 Views
0 replies
0 likes

485 Views
0 replies
0 likes

Hardware volume control Vs. Software volume control

What is the proper way to control the volume of the music without reducing the quality? Which method does spotify use to control the volume via. built in software control? It is my understanding that in order to keep the music in its original state o...

josephcreed7
Roadie
What is the proper way to control the volume of the music without reducing the quality? Which method does spotify use to control the volume via. built in software control? ...
2017-07-17 11:51:55 PM
2018-06-04 2:39:38 AM
josephcreed7
Roadie
6356 Views
9 replies
3 likes
Mac
Windows

6356 Views
9 replies
3 likes

ntlm or kerberos support

PlanPremiumCountryGermany DeviceMacbook Pro late 2016Operating System MacOSXMy Question or IssueHello,the proxy at work is not detected automatically by the app. if I apply the proxy manual (type http) the connection unfortunately does not work eithe...

ssfe8x40-_v6g
Newbie
Plan Premium Country Germany Device Macbook Pro late 2016 Operating System MacOSX My Question or Issue Hello, the proxy at work is not detected automatically by the app. if I ap...
2018-06-03 8:44:22 PM
539 Views
0 replies
2 likes

539 Views
0 replies
2 likes

Open on startup setting resets to "minimised"

PlanPremiumCountryAustralia DeviceMacbook Pro 2017Operating SystemMacOS High Sierra My Question or IssueI continually go into the Spotify advanced settings in the Mac desktop app and for "Open Spotify automatically you log into the computer" I change...

Maiganlacy
Newbie
Plan Premium Country Australia Device Macbook Pro 2017 Operating System MacOS High Sierra My Question or Issue I continually go into the Spotify advanced settings in th...
2018-05-31 10:47:08 AM
2018-06-03 10:30:12 AM
Bethany_Dawn
Community Legend
526 Views
1 replies
0 likes

526 Views
1 replies
0 likes

Mac Desktop player Volume control and "Devices Available" issues.

Country USA Operating System(iOS 10.13.4) My Question or Issue I have a brand new imac set up with the latest os and Spotify desktop player installed. The rewind / play / forward control buttons on my apple keyboard is not working. When I click on th...

weekendplayers
Casual Listener
Country USA Operating System (iOS 10.13.4) My Question or Issue I have a brand new imac set up with the latest os and Spotify desktop player instal...
2018-06-01 8:57:16 PM
2018-06-03 5:56:43 AM
shereevargas
Newbie
1014 Views
3 replies
1 likes

1014 Views
3 replies
1 likes

Frame drops with Hardware Acceleration enabled

Why does Hardware Acceleration make scrolling so laggy on my MBP (Retina 2012) ? I get about 50% less frames when enabled.Is this a Chromium or GPU issue? I'll leave it on disabled... for now.

Magor34
Newbie
Why does Hardware Acceleration make scrolling so laggy on my MBP (Retina 2012) ? I get about 50% less frames when enabled. Is this a Chromium or GPU issue? I'll leave it on disabled... for ...
2018-05-09 3:50:26 AM
2018-06-03 1:47:46 AM
CyberMondo9732
Gig Goer
907 Views
1 replies
2 likes
performance

907 Views
1 replies
2 likes

Add more personal options to email and connect

I work aiming to improve the customer experience for a living. One of the biggest things I noticed is that there is no easy way to reach a customer support team member at Spotify. I just canceled my subscription and was very delighted when I saw the ...

_4j9kwy-nlbqe
Newbie
I work aiming to improve the customer experience for a living. One of the biggest things I noticed is that there is no easy way to reach a customer support team member at Spotify. I jus...
2018-06-02 7:21:05 PM
394 Views
0 replies
0 likes

394 Views
0 replies
0 likes

Import iTunes Playlist has disappeared

I use my iTunes as my main music player - but use Spotify while I am out as there are playlists going back years on iTunes that I don't want to re-do from scratch. The ability to 'import playlist' has suddenly disappered. Why? Is it coming back? How ...

tjr008
Casual Listener
I use my iTunes as my main music player - but use Spotify while I am out as there are playlists going back years on iTunes that I don't want to re-do from scratch. The ability to 'import pla...
2015-04-22 2:59:05 PM
2018-06-02 4:24:52 PM
heshanindra
Regular
5485 Views
9 replies
2 likes
Mac

5485 Views
9 replies
2 likes

"New Releases For You" disappeared temporarily from OSX Spotify app

Did this happen to anybody else?I'm scared they'll finally axe it for good so you can only look at new releases from popular artists.This is a photo of what disappeared

Screen Shot 2018-05-30 at 9.41.39 AM.png

maspotda
Casual Listener
Did this happen to anybody else? I'm scared they'll finally axe it for good so you can only look at new releases from popular artists. This is a photo of what disappeared
2018-05-30 3:35:31 PM
2018-06-01 11:39:52 PM
philippstangl
Regular
817 Views
3 replies
1 likes

817 Views
3 replies
1 likes

spotify closing suddenly

PlanPremiumCountry turkeyDevice(iMac)Operating SystemWhen i downloaded the spotify for mac its closing suddenly and i cant opening the program

ademirr
Casual Listener
Plan Premium Country turkey Device (iMac) Operating System When i downloaded the spotify for mac its closing suddenly and i cant opening the program
2018-05-28 7:31:43 PM
2018-05-31 5:27:32 PM
ademirr
Casual Listener
1271 Views
5 replies
0 likes

1271 Views
5 replies
0 likes

Songs not starting at the beginning of the track

Every once in a while, I'll get to a song where spotify will skip the first 1 or 2 seconds of a song. I can move the seeker all the way to the front, it says it starting at the beginning, but spotify will still skip the first few seconds of the song....

Shadowalker
Newbie
Every once in a while, I'll get to a song where spotify will skip the first 1 or 2 seconds of a song. I can move the seeker all the way to the front, it says it starting at the beginning, but spotify...
2012-04-13 6:03:34 AM
2018-05-31 5:05:49 PM
bonjoursoleil
Newbie
30781 Views
106 replies
31 likes

30781 Views
106 replies
31 likes

Shuffle Doesn't Work on Mac

I have Spotify AND Sonos and on neither, when I try and shuffle my entire library playlist, the shuffle doesn't work. It doesn't even give me the option on Spotify. It tends to pick 2 or 3 albums and only shuffles from those albums. I DO NOT have thi...

tf78dl-d3_e7d
Newbie
I have Spotify AND Sonos and on neither, when I try and shuffle my entire library playlist, the shuffle doesn't work. It doesn't even give me the option on Spotify. It tends to pi...
2018-05-30 6:33:25 PM
2018-05-31 4:33:05 PM
Loxer
Community Legend
880 Views
1 replies
0 likes

880 Views
1 replies
0 likes

Can't Scroll Down in the Spotify App?

It's not a problem with the down button on my keyboard, as all other apps and websites are working. However, I can't scroll down when on the app to see the rest of a playlist, see other albums on an artist's page, etc. It's very annoying, I've restar...

ctomljen
Newbie
It's not a problem with the down button on my keyboard, as all other apps and websites are working. However, I can't scroll down when on the app to see the rest of a playlist, see other albums on an ...
2018-03-02 6:07:31 AM
2018-05-31 7:24:56 AM
4glyat_ac-ceq
Newbie
13013 Views
14 replies
3 likes

13013 Views
14 replies
3 likes

No sound on Mac Book

Hi. I am using Spotify on a Macbook Pro that is running OS X Yosemite. When I open Spotify and choose a playlist, the music plays (the counter runs on the bottom) but there is no sound. I tried turning off "set the same volume level in all tracks" in...

t7s83-jvi5_qh
Newbie
Hi. I am using Spotify on a Macbook Pro that is running OS X Yosemite. When I open Spotify and choose a playlist, the music plays (the counter runs on the bottom) but there is no sound. I tried turni...
2018-05-30 8:50:55 PM
2018-05-30 9:51:46 PM
Loxer
Community Legend
5006 Views
1 replies
0 likes

5006 Views
1 replies
0 likes

Solution Spotify Desktop App slow on Mac

I followed the steps below and it sped it up considerably, intended to post on original thread in reference to app running slow but it was locked, if solution has since been posted in another thread then I apologize but thought I'd share the knowledg...

Mark_Tubbster
Newbie
I followed the steps below and it sped it up considerably, intended to post on original thread in reference to app running slow but it was locked, if solution has since been posted in another thread ...
2018-05-06 12:04:55 PM
2018-05-30 6:05:31 PM
qng8xo7v-3_kn
Newbie
57157 Views
2 replies
122 likes

57157 Views
2 replies
122 likes

Superuser Contribution Mac Desktop App won't sign in

I have had a lot of trouble coming back to Spotify after leaving Apple music. Firstly, I couldn't, and still can't access the Spotify Home page, it hangs or brings up a 404 Error. The web player I've got working after a lot of mucking around and sear...

markoid63
Regular
I have had a lot of trouble coming back to Spotify after leaving Apple music. Firstly, I couldn't, and still can't access the Spotify Home page, it hangs or brings up a 404 Error. The web player I've...
2018-04-01 1:54:17 PM
2018-05-30 3:59:04 PM
Julian
Moderator
590 Views
1 replies
0 likes

590 Views
1 replies
0 likes

Premium Account does not work on my Macbook

Hi! I'm Spotify Premium on my iPhone but how come when I go on my Macbook, it's not Premium anymore? Help please! Can you only log in on one device?

ayaafrica
Casual Listener
Hi! I'm Spotify Premium on my iPhone but how come when I go on my Macbook, it's not Premium anymore? Help please! 😞 Can you only log in on one device?
2018-05-30 5:10:07 AM
2018-05-30 12:33:25 PM
iamandyhill
Community Legend
1266 Views
3 replies
0 likes

1266 Views
3 replies
0 likes

Scroll bar does not appear when hovering.

The scrollbar keeps dissapearing and cannot be interacted with. I'd expected it to reappear when you hover over the right side of the screen, but it only appears when you're scrolling with the wheel, and even then only for a fraction of a second, so ...

user-removed
Visitor
The scrollbar keeps dissapearing and cannot be interacted with. I'd expected it to reappear when you hover over the right side of the screen, but it only appears when you're scrolling with the wheel,...
2018-05-30 11:16:28 AM
400 Views
0 replies
0 likes

400 Views
0 replies
0 likes

Songs skip to an album that is NOT in my queue

PlanFree/PremiumCountry USA DeviceMacbook Pro early 2013Operating SystemOSX 10.13.4 My Question or IssueEverytime I try to play a song in one of my playlists, it skips to Peter Gabriel's So album which is NOT in my queue! See attached playlist result...

kurmiccus
Casual Listener
Plan Free/Premium Country USA Device Macbook Pro early 2013 Operating System OSX 10.13.4 My Question or Issue Everytime I try to play a song in one of my playlists, it sk...
2018-05-29 11:37:18 PM
320 Views
0 replies
0 likes

320 Views
0 replies
0 likes

Superuser Contribution Pausing song causes the song to lose its place

Hi, Lately I've been notcing that when I hit pause on a song it pauses it. But then loses where it was paused at. This is extremely annoying for Podcasts. This seems like it's cropped up in the last few days/week. Thanks

OrionSkyline
Regular
Hi, Lately I've been notcing that when I hit pause on a song it pauses it. But then loses where it was paused at. This is extremely annoying for Podcasts. This seems like it's cropped up in ...
2018-04-09 12:53:54 AM
2018-05-29 10:32:46 PM
Julian
Moderator
695 Views
1 replies
0 likes

695 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Desktop (Mac)

Forum Posts