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Desktop (Mac)

Discuss Spotify for Mac

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Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2442 Views
  • 1 replies
  • 0 likes
  • 2442 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4896 Views
  • 1 replies
  • 0 likes
  • 4896 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3582 Views
  • 1 replies
  • 3 likes
  • 3582 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39449 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39449 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165372 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165372 Views
  • 0 replies
  • 35 likes

Transfer iTunes playlist to Spotify

I was able to share my iTunes playlist before doing following: Launch Spotify app on mac > file > import playlists > iTunes. Now only see "new playlist" and "new playlistfolder" while the last option about "import playlists" is missing. Can anyone he...

  • Newbie
  • I was able to share my iTunes playlist before doing following: Launch Spotify app on mac > file > import playlists > iTunes. Now only see "new playlist" and "new playlistfolder" while the la...
  • 1240468522
  • Newbie
  • 1150 Views
  • 4 replies
  • 5 likes
  • 1150 Views
  • 4 replies
  • 5 likes

Playlist image and description keeps reverting on local desktop.

Hey, I had a playlist title, image and description for quite a while and decided to change all three. The title change was successful, and it seemed that the image and description changes were also successful. But everytime I open/restart Spotify on ...

  • Newbie
  • Hey,   I had a playlist title, image and description for quite a while and decided to change all three. The title change was successful, and it seemed that the image and description changes we...
  • 495 Views
  • 0 replies
  • 0 likes
  • 495 Views
  • 0 replies
  • 0 likes

Queue is not available for albums, not adding to queue list

I use the queue function constantly on Spotify, especially from the Discover page. But today it's not letting me queue entire albums, only songs individually, and even when I add a song to the queue it doesn't add to the queue playlist. I've restarte...

  • Visitor
  • I use the queue function constantly on Spotify, especially from the Discover page. But today it's not letting me queue entire albums, only songs individually, and even when I add a song to the queue ...
  • user-removed
  • Not applicable
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

top recommendations for you

my top recommendations for you is full of a music genre that i have never listened to!!! i never ever listen to christian music and it's currently full of christian groups singing songs about praising god. i'm very annoyed!!!!!!!!

  • Casual Listener
  • my top recommendations for you is full of a music genre that i have never listened to!!! i never ever listen to christian music and it's currently full of christian groups singing songs abo...
  • user-removed
  • Not applicable
  • 523 Views
  • 2 replies
  • 1 likes
  • 523 Views
  • 2 replies
  • 1 likes

Go Back Button

Brief description of the issue:click on the "Go back" button on top/left, the Spotify app speeds through all past(recent?) pages you've accessed and stops. Steps to reproduce the issue:Playing audio oniPhone 7 Plus, controlling Spotify from Macbook P...

  • Casual Listener
  • Brief description of the issue: click on the "Go back" button on top/left, the Spotify app speeds through all past(recent?) pages you've accessed and stops.   Steps to reproduce the issue: P...
  • silvianortorres
  • Casual Listener
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Spotify installation fails - redirects to installer download

Hi! I'm trying to install Spotify on my mac but I'm getting a weird error.I download the installer from the site and begin the install on my comp, but just as it's about to finish, it fails, opens the browser and goes to this link:https://www.spotify...

  • Casual Listener
  • Hi!   I'm trying to install Spotify on my mac but I'm getting a weird error. I download the installer from the site and begin the install on my comp, but just as it's about to finish, it fail...
  • torngren
  • Casual Listener
  • 607 Views
  • 2 replies
  • 0 likes
  • 607 Views
  • 2 replies
  • 0 likes

"This song is not available" on Mac. All songs are available on iPhone app.

I keep getting the "This song is not available" error message for many different songs on my Mac Desktop app. I've tried re-installing the app and turned off "Local file" sourcing with no luck. I'm able to access the same exact songs on my iPhone 8 a...

  • Newbie
  • I keep getting the "This song is not available" error message for many different songs on my Mac Desktop app. I've tried re-installing the app and turned off "Local file" sourcing with no luck. ...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Why doesn't Spotify show up under application support?

Spotify has been unusable on my Mac for weeks. It freezes constantly. I try deleting it and reinstalling but it doesn't help.

  • Casual Listener
  • Spotify has been unusable on my Mac for weeks. It freezes constantly. I try deleting it and reinstalling but it doesn't help.
  • RobertShaw
  • Casual Listener
  • 1234 Views
  • 2 replies
  • 0 likes
  • 1234 Views
  • 2 replies
  • 0 likes

Is there a way to add all of your Local Files to the main Songs library?

I just added all of my owned songs to the Local Files in Spotify and was wondering if there was a way to get them into the main Songs part of Spotify? The few questions I've seen on this topic are pretty outdated. Also, after adding a large amount of...

  • Newbie
  • I just added all of my owned songs to the Local Files in Spotify and was wondering if there was a way to get them into the main Songs part of Spotify? The few questions I've seen on this topic are pr...
  • 530 Views
  • 0 replies
  • 0 likes
  • local files
  • 530 Views
  • 0 replies
  • 0 likes

playlist covers

Can't seem to find any pictures that fit the border 300x300, even when I try 300x300 it doesn't seem to work and says the image is too small. anyone know why?

  • Newbie
  • Can't seem to find any pictures that fit the border 300x300, even when I try 300x300 it doesn't seem to work and says the image is too small. anyone know why?
  • Bethany_Dawn
  • Community Legend
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Solved!! Play a certain playlist every day between 8 am - 4pm

Hello, I need to be able to play a certain playlist every day in the office between 8am-4pm. Does any of you have an idea how to do it? I have a dedicated Mac, which is open all the time and Spotify is also open. Thanks Kasper

  • Casual Listener
  • Hello, I need to be able to play a certain playlist every day in the office between 8am-4pm. Does any of you have an idea how to do it? I have a dedicated Mac, which is open all the time and Spotify ...
  • SimonLundsgaard
  • Newbie
  • 2886 Views
  • 6 replies
  • 0 likes
  • Mac
  • 2886 Views
  • 6 replies
  • 0 likes

No Singing (lyrics)

So i was recently listening to Russ (Ride Slow) and everything was going fine you know its a vibe so it was on reply but after a few plays on my mac there were no lyrics so basically like the instrumental but then when i play the next song or teh son...

  • Newbie
  • So i was recently listening to Russ (Ride Slow) and everything was going fine you know its a vibe so it was on reply but after a few plays on my mac there were no lyrics so basically like the instrum...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

My spotify won't work on the web player but when I change my account, it starts to work.

For some reason, I am not able to play any songs on my account, even if I try it out on another device. But when I switch to my old account, it works perfectly.

  • Newbie
  • For some reason, I am not able to play any songs on my account, even if I try it out on another device. But when I switch to my old account, it works perfectly.
  • iamandyhill
  • Community Legend
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Impossible de lire certaines musiques

Bonjour,J'ai un problème avec mon compte Spotify.Je suis en premium depuis presque un an, et sur mon téléphone tout se lie correctement, or sur mon Mac, certaines musiques ne veulent pas se lire et ce message est écrit :" Cette chanson n’est pas disp...

  • Newbie
  • Bonjour, J'ai un problème avec mon compte Spotify. Je suis en premium depuis presque un an, et sur mon téléphone tout se lie correctement, or sur mon Mac, certaines musiques ne veulent pas se lire ...
  • iamandyhill
  • Community Legend
  • 2609 Views
  • 1 replies
  • 1 likes
  • 2609 Views
  • 1 replies
  • 1 likes

Playlist descriptions keep changing back to the old one

Like the title says, every time I reopen the desktop app the new description is deleted and the old one returns. This the same with some playlist photos although they come back to the new photo after changing the description.

  • Newbie
  • Like the title says, every time I reopen the desktop app the new description is deleted and the old one returns. This the same with some playlist photos although they come back to the new photo after...
  • 285 Views
  • 0 replies
  • 1 likes
  • 285 Views
  • 0 replies
  • 1 likes

Random songs played in between an audio book

Hello!I have a problem listening to audio books on spotify at the moment. Whenever I hear an audiobook, a music song that is completely unknown to me is suddenly played in between. The song differs every time it happens. Does anybody know how to deal...

  • Newbie
  • Hello! I have a problem listening to audio books on spotify at the moment.  Whenever I hear an audiobook, a music song that is completely unknown to me is suddenly played in between. The song ...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Spotify won't load on Mac?

I opened Spotify on my Mac but it just showed a blank grey screen. I have tried deleting and reinstalling the app; switching to a different wifi connection; and downloading the older version of Spotify but it made no difference. This issue had starte...

  • Newbie
  • I opened Spotify on my Mac but it just showed a blank grey screen. I have tried deleting and reinstalling the app; switching to a different wifi connection; and downloading the older version of Spoti...
  • Sabiel
  • Newbie
  • 1041 Views
  • 1 replies
  • 0 likes
  • 1041 Views
  • 1 replies
  • 0 likes

It won't play!!!

When I got my new iPhone and downloaded Spotify logged in and everything but when I tried to tap the song so I can hear it,it wouldn't play at all so I need to always play shuffle and it's getting me tired i can't find a solution or anything i change...

  • Newbie
  • When I got my new iPhone and downloaded Spotify logged in and everything but when I tried to tap the song so I can hear it,it wouldn't play at all so I need to always play shuffle and it's getting me...
  • Hubo
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

unable to play The Young Victoria Soundtrack

The album cover icon is visible as is the complete list of tracks but I can't play any of them. Interestingly, I can play the Sinead O'Connor track if I search for it separately and it's still linked to the soundtrack. Can any one shed light?

  • Casual Listener
  • The album cover icon is visible as is the complete list of tracks but I can't play any of them. Interestingly, I can play the Sinead O'Connor track if I search for it separately and it's still linked...
  • Iammclaughlin
  • Casual Listener
  • 923 Views
  • 2 replies
  • 0 likes
  • 923 Views
  • 2 replies
  • 0 likes

Is there any way to favorite a song or songs in an album you've saved?

The closest thing i've found is you can delete the song you didn't like in an album which isn't as convenient as favoriting the ones you did like.

  • Regular
  • The closest thing i've found is you can delete the song you didn't like in an album which isn't as convenient as favoriting the ones you did like.
  • aidantyler
  • Music Fan
  • 557 Views
  • 2 replies
  • 0 likes
  • 557 Views
  • 2 replies
  • 0 likes