Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
3877 Views
1 replies
0 likes

3877 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
6069 Views
1 replies
0 likes

6069 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
4185 Views
1 replies
3 likes

4185 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
40665 Views
19 replies
1 likes
music stops

40665 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
166145 Views
0 replies
35 likes
Mac

166145 Views
0 replies
35 likes

Playlist descriptions keep changing back to the old one

Like the title says, every time I reopen the desktop app the new description is deleted and the old one returns. This the same with some playlist photos although they come back to the new photo after changing the description.

godemperorlb
Newbie
Like the title says, every time I reopen the desktop app the new description is deleted and the old one returns. This the same with some playlist photos although they come back to the new photo after...
2018-04-09 12:35:03 PM
289 Views
0 replies
1 likes

289 Views
0 replies
1 likes

Random songs played in between an audio book

Hello!I have a problem listening to audio books on spotify at the moment. Whenever I hear an audiobook, a music song that is completely unknown to me is suddenly played in between. The song differs every time it happens. Does anybody know how to deal...

onofthehclan
Newbie
Hello! I have a problem listening to audio books on spotify at the moment. Whenever I hear an audiobook, a music song that is completely unknown to me is suddenly played in between. The song ...
2018-04-09 11:42:29 AM
265 Views
0 replies
0 likes

265 Views
0 replies
0 likes

Spotify won't load on Mac?

I opened Spotify on my Mac but it just showed a blank grey screen. I have tried deleting and reinstalling the app; switching to a different wifi connection; and downloading the older version of Spotify but it made no difference. This issue had starte...

ng8
Newbie
I opened Spotify on my Mac but it just showed a blank grey screen. I have tried deleting and reinstalling the app; switching to a different wifi connection; and downloading the older version of Spoti...
2018-04-08 8:52:50 PM
2018-04-08 9:25:39 PM
Sabiel
Newbie
1062 Views
1 replies
0 likes

1062 Views
1 replies
0 likes

It won't play!!!

When I got my new iPhone and downloaded Spotify logged in and everything but when I tried to tap the song so I can hear it,it wouldn't play at all so I need to always play shuffle and it's getting me tired i can't find a solution or anything i change...

AARRBSL
Newbie
When I got my new iPhone and downloaded Spotify logged in and everything but when I tried to tap the song so I can hear it,it wouldn't play at all so I need to always play shuffle and it's getting me...
2018-04-08 6:48:37 AM
2018-04-08 11:27:27 AM
Hubo
Community Legend
511 Views
1 replies
0 likes

511 Views
1 replies
0 likes

unable to play The Young Victoria Soundtrack

The album cover icon is visible as is the complete list of tracks but I can't play any of them. Interestingly, I can play the Sinead O'Connor track if I search for it separately and it's still linked to the soundtrack. Can any one shed light?

Iammclaughlin
Casual Listener
The album cover icon is visible as is the complete list of tracks but I can't play any of them. Interestingly, I can play the Sinead O'Connor track if I search for it separately and it's still linked...
2018-04-08 1:06:19 AM
2018-04-08 3:59:05 AM
Iammclaughlin
Casual Listener
945 Views
2 replies
0 likes

945 Views
2 replies
0 likes

Is there any way to favorite a song or songs in an album you've saved?

The closest thing i've found is you can delete the song you didn't like in an album which isn't as convenient as favoriting the ones you did like.

elweatherman
Regular
The closest thing i've found is you can delete the song you didn't like in an album which isn't as convenient as favoriting the ones you did like.
2018-04-07 7:02:04 AM
2018-04-08 2:59:19 AM
aidantyler
Music Fan
596 Views
2 replies
0 likes

596 Views
2 replies
0 likes

Solved!! Edit song info in spotify

Is it not possible to edit songs anymore? I remember I used to be able to edit artists and albums, but I can't anymore... what happened to that feature? Is it possible to go to an older version of spotify to bring it back?

user-removed
Visitor
Is it not possible to edit songs anymore? I remember I used to be able to edit artists and albums, but I can't anymore... what happened to that feature? Is it possible to go to an older version of sp...
2015-04-07 10:44:20 PM
2018-04-07 7:46:56 PM
froggy123000
Casual Listener
115492 Views
15 replies
6 likes
Mac

115492 Views
15 replies
6 likes

[Samsung Gear] Offline Music

Help! Samsung is of no help. Here is what I am trying to do. I have a Gear S2 with Bluetooth and wifi - no cellular connection. I have Spotify Premium and I am trying to download the music so I can listen offline WITHOUT carrying my phone with me whe...

reglash
Casual Listener
Help! Samsung is of no help. Here is what I am trying to do. I have a Gear S2 with Bluetooth and wifi - no cellular connection. I have Spotify Premium and I am trying to do...
2018-04-07 9:44:09 AM
308 Views
0 replies
0 likes

308 Views
0 replies
0 likes

Reproducible Bug: Left channel becomes muffled

Playing the first 10 seconds of "Summer in the City" (https://open.spotify.com/track/7AzFID6u1b3zIWbd9pb8Dk?si=muVMoDCwSLaMvjDjzd_Y7g) in the Mac desktop app reproducibly muffles the left channel. I've reproduced this consistently a dozen or so times...

sowiebinich
Casual Listener
Playing the first 10 seconds of "Summer in the City" (https://open.spotify.com/track/7AzFID6u1b3zIWbd9pb8Dk?si=muVMoDCwSLaMvjDjzd_Y7g) in the Mac desktop app reproducibly muffles the left channel. I'...
2018-04-06 9:19:53 PM
2018-04-07 2:13:55 AM
caiogjj
Newbie
631 Views
2 replies
0 likes

631 Views
2 replies
0 likes

Solved!! How does thumbs up thumbs down work?

Some tracks I think would be great for one station, but horrible for another. If I thumbs down them in one radio station, can I still thumbs up them in another? Or will they even appear? I would like to see it posted somewhere exacctly how the whole ...

Juliana
Newbie
Some tracks I think would be great for one station, but horrible for another. If I thumbs down them in one radio station, can I still thumbs up them in another? Or will they even appear? ...
2012-08-10 3:47:49 PM
2018-04-06 9:10:35 PM
Spacecat2
Newbie
32382 Views
22 replies
3 likes

32382 Views
22 replies
3 likes

Spotify App Opens Then Crashes And Deletes Itself

I have installed the Spotify app on my MacBook Air 11-inch Early 2015 and opened it.After opening it and trying to log in, the app crashes and deletes itself from the computer.Are there any suggestions on why this is happening? I am running macOS 10....

midnightwork53
Newbie
I have installed the Spotify app on my MacBook Air 11-inch Early 2015 and opened it. After opening it and trying to log in, the app crashes and deletes itself from the computer. Are there any sugge...
2018-04-06 8:44:01 PM
414 Views
0 replies
0 likes

414 Views
0 replies
0 likes

Bug - Crossfade in playlist at random position

Hi,When I'm listening to a playlist, and I skip tracks, the next song start playing at random position with crossfading (event with crossfading deactivated in option).It seems to follow no specific pattern as sometimes the tracks begin at 0:51, 0:01,...

h1fra
Casual Listener
Hi, When I'm listening to a playlist, and I skip tracks, the next song start playing at random position with crossfading (event with crossfading deactivated in option). It seems to follow no specif...
2018-04-06 12:21:03 PM
340 Views
0 replies
0 likes

340 Views
0 replies
0 likes

Playlist and Songs automatically play in an unknown device

Out of a sudden, when im listening (or even when not and my songs are paused) a random playlist (usuallly this artist https://open.spotify.com/artist/58uoWIsCF3Kyjz4al9vnxE?si=r7oQGmRJTM29bS57DYumnA) starts playing uatomatically in a Web Player that ...

ianirs
Newbie
Out of a sudden, when im listening (or even when not and my songs are paused) a random playlist (usuallly this artist https://open.spotify.com/artist/58uoWIsCF3Kyjz4al9vnxE?si=r7oQGmRJTM29bS57DY...
2018-03-27 7:17:18 PM
2018-04-06 6:53:23 AM
Puglifiled
Roadie
897 Views
2 replies
0 likes

897 Views
2 replies
0 likes

Spotify app and website is not loading on my computer

I had a connection issue on my Spotify desktop app (Mac). Someone here suggested I try reinstalling it. But now I'm having trouble accessing the download page. It just doesn't load. Here is what has happenedSpotify app not connecting to internetTryin...

fimomu
Casual Listener
I had a connection issue on my Spotify desktop app (Mac). Someone here suggested I try reinstalling it. But now I'm having trouble accessing the download page. It just doesn't load. Her...
2018-01-24 4:34:42 AM
2018-04-06 1:45:32 AM
fimomu
Casual Listener
1388 Views
6 replies
0 likes

1388 Views
6 replies
0 likes

Solved!! Cannot disable video reproduction

Hey!Will love to have a button to "Disable Video".I'm using Spotify to hear music in the background. I usually didn't see the video playback, until I hear is some kind of interview... then jump to next song. Will love to have an option to "disable vi...

Whattafack
Regular
Hey! Will love to have a button to "Disable Video". I'm using Spotify to hear music in the background. I usually didn't see the video playback, until I hear is some kind of interview... then jump t...
2018-03-20 3:25:44 PM
2018-04-05 10:56:39 PM
1195135542
Newbie
984 Views
3 replies
0 likes

984 Views
3 replies
0 likes

Can no longer play songs over internet I once had downloaded

I had fka twigs's album downloaded to my itunes, and I could play it through spotify. I deleted the file from my itunes and from my mac, but now when I try to play the album in spotify over an internet connection, it says "this song is not available....

tashtashtashaaa
Newbie
I had fka twigs's album downloaded to my itunes, and I could play it through spotify. I deleted the file from my itunes and from my mac, but now when I try to play the album in spotify over an intern...
2018-04-05 4:38:10 AM
2018-04-05 10:11:14 PM
Hubo
Community Legend
343 Views
1 replies
0 likes

343 Views
1 replies
0 likes

Freezing during 'sponsored message'

My playback freezes whenever it reaches a Spotify 'sponsored message'The file is 19 seconds long but doesn't play, you can't skip it nor play a new track. The only thing I can do is close Spotify down and restartAny ideas?

jizz_monkey
Newbie
My playback freezes whenever it reaches a Spotify 'sponsored message' The file is 19 seconds long but doesn't play, you can't skip it nor play a new track. The only thing I can do is close Spotify d...
2018-04-02 9:06:49 PM
2018-04-05 10:09:48 PM
Hubo
Community Legend
492 Views
1 replies
0 likes

492 Views
1 replies
0 likes

My Songs gone on desktop- still there on mobile

I have tried uninstalling and reinstalling multiple times. I can still see that a song is saved if I search it, and I can still view it through my albums, but if I click on songs in my library it always says "Your favorite songs will appear here". I ...

tauslander
Newbie
I have tried uninstalling and reinstalling multiple times. I can still see that a song is saved if I search it, and I can still view it through my albums, but if I click on songs in my library it alw...
2018-04-05 9:53:16 PM
302 Views
0 replies
2 likes

302 Views
0 replies
2 likes

Error code 3

I can't login to Spotify on my macbook. I reinstalled Spotify. I can't login neither via facebook nor directly, both using my username or my email. I tried another account, can't login either, although this one is working on other devices. How can th...

nataliejoos
Newbie
I can't login to Spotify on my macbook. I reinstalled Spotify. I can't login neither via facebook nor directly, both using my username or my email. I tried another account, can't login either, althou...
2018-04-05 8:21:22 PM
285 Views
0 replies
0 likes

285 Views
0 replies
0 likes

Solved!! Genres/Moods - Don't display any playlists

UPDATE from Matt Suda (Community Rock Star): This should now be fixed! Thanks for your patience. Selecting: Browse -> Genres/Moods -> Any genre/mood -> No playlists Tried restarting. Happens on a friends Mac too (same versions). However, it doesn't h...

kenshinu
Casual Listener
UPDATE from Matt Suda (Community Rock Star): This should now be fixed! Thanks for your patience. Selecting: Browse -> Genres/Moods -> Any genre/mood -> No pl...
2015-01-27 6:27:15 PM
2018-04-05 7:34:03 PM
emg2dk
Regular
11180 Views
53 replies
2 likes
Mac

11180 Views
53 replies
2 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Desktop (Mac)

Forum Posts