Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3800 Views
  • 1 replies
  • 0 likes
  • 3800 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5991 Views
  • 1 replies
  • 0 likes
  • 5991 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4136 Views
  • 1 replies
  • 3 likes
  • 4136 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 40524 Views
  • 19 replies
  • 1 likes
  • music stops
  • 40524 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166076 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166076 Views
  • 0 replies
  • 35 likes

Itunes songs not visible in app

Hi all, First I tried so search for this subject, but I found only topics that werent 100% the same and the solutions given didn' t help. But sorry if I missed one and this is a double topic. I imported itunes songs into spotify. On spotify desktop a...

  • Casual Listener
  • Hi all,   First I tried so search for this subject, but I found only topics that werent 100% the same and the solutions given didn' t help. But sorry if I missed one and this is a double topic...
  • Gideonpom
  • Casual Listener
  • 1058 Views
  • 4 replies
  • 0 likes
  • apple
    itunes
    Mac
  • 1058 Views
  • 4 replies
  • 0 likes

Playlists not consistent accross devices

Hi all, I'm using my premium account accross a couple of macs and a couple of iOS devices, as well as a source for Sonos. The thing that's been bugging me for the last couple of weeks, is that playlists are not consistent. I'm not talking about artwo...

  • Newbie
  • Hi all,    I'm using my premium account accross a couple of macs and a couple of iOS devices, as well as a source for Sonos.  The thing that's been bugging me for the last couple of...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

Internetproblems whenever Spotify is installed

Hello everybody, I am a little lost with my problem and I hope that maybe someone here can help me So, whenever I instally Spotify on my Mac Book Air my Internet isn't working anymore after a couple of seconds, eventhough I have a connection. In othe...

  • Newbie
  • Hello everybody,   I am a little lost with my problem and I hope that maybe someone here can help me 🙂   So, whenever I instally Spotify on my Mac Book Air my Internet isn't working an...
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

Solved

Solved

  • Visitor
  • Solved
  • user-removed
  • Not applicable
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Downloaded music keeps being deleted

I'm posting this issu again, mods keep closing it without providing a solution. Every single day my devices always start downloading the music that I already downloaded, and every day the number of song keeps increasing. This is happening through all...

2018-02-04_14-11-19.png 2018-02-04 14.11.55.jpg
  • Music Fan
  • I'm posting this issu again, mods keep closing it without providing a solution.  Every single day my devices always start downloading the music that I already downloaded, and every day the numb...
  • CAlbertSM
  • Music Fan
  • 747 Views
  • 1 replies
  • 0 likes
  • Android App
    IOS 11
    macOS
    WD
    Windows
  • 747 Views
  • 1 replies
  • 0 likes

changing your email

I have they discontinued email that is currently active on this account but I would like to switch it to my current email.

  • Newbie
  • I have they discontinued email that is currently active on this account but I would like to switch it to my current email.
  • amandayates
  • Newbie
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Playlist header not loading (album art/total length/title)

This has been brought up before and after multiple reinstalls, logins with different accounts, and everything else suggested here, this problem is still occuring. I have messed with the window size. It used to be that if I made it the perfect size, I...

  • Newbie
  • This has been brought up before and after multiple reinstalls, logins with different accounts, and everything else suggested here, this problem is still occuring.    I have messed with th...
  • 398 Views
  • 0 replies
  • 0 likes
  • 398 Views
  • 0 replies
  • 0 likes

how exactly do the Next in Queue and Up Next lists work?

Dear all I know there's been a lot of discussion of the queue in various places but I've yet to find a clear but comprehensive description of how it works. I am a newbie, so could someone please explain it to me? I'd be most grateful! (All of this is...

  • Newbie
  • Dear all   I know there's been a lot of discussion of the queue in various places but I've yet to find a clear but comprehensive description of how it works.  I am a newbie, so could...
  • 672 Views
  • 0 replies
  • 0 likes
  • 672 Views
  • 0 replies
  • 0 likes

How do you delete a Daily Mix (so you can get new ones?)

I have 6 Daily mixes, but I want to remove some old ones so I can get new ones. Any ideas?

  • Newbie
  • I have 6 Daily mixes, but I want to remove some old ones so I can get new ones.  Any ideas?
  • Hubo
  • Community Legend
  • 1696 Views
  • 1 replies
  • 1 likes
  • 1696 Views
  • 1 replies
  • 1 likes

Spotify causing cursor flickering across all apps

I recent got a Macbook Pro 15" 2017. High Sierra is installed, everything is up to date. Spotify version is 1.0.75.483.g7ff4a0dc. Premium account. I noticed a cursor flickering problem which only happens while Spotify macos app is open. Normally, whe...

  • Casual Listener
  • I recent got a Macbook Pro 15" 2017. High Sierra is installed, everything is up to date. Spotify version is 1.0.75.483.g7ff4a0dc. Premium account. I noticed a cursor flickering problem whic...
  • gfa3
  • Newbie
  • 2882 Views
  • 5 replies
  • 1 likes
  • 2882 Views
  • 5 replies
  • 1 likes

Can the Spotify player also play Losless formats?

I have the following question:Can the Spotify player also play Losless formats?I have lots of losless music on my hard drive. I would like to insert these via the local files in playlists.Now I ask myself, above the player at all is able to play that...

  • Newbie
  • I have the following question: Can the Spotify player also play Losless formats? I have lots of losless music on my hard drive. I would like to insert these via the local files in playlists...
  • 392 Views
  • 0 replies
  • 2 likes
  • 392 Views
  • 0 replies
  • 2 likes

Playlist video not showing

so i was trying to watch taylor's delciate video on the playlist but this shows up and nothing else, the same thing happened with my phone any ways to fix this? thanks

  • Newbie
  • so i was trying to watch taylor's delciate video on the playlist but this shows up and nothing else, the same thing happened with my phone any ways to fix this? thanks
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Inappropriate commercial making me feel very disturbed

The Trojan Condum ad just gives too much details that just make the ad very disturbing... It made me not want to eat for the entire day... This needs to be taken down or I will never use spotify again. This really hit me hard when I first heard it. I...

  • Newbie
  • The Trojan Condum ad just gives too much details that just make the ad very disturbing... It made me not want to eat for the entire day... This needs to be taken down or I will never use spotify agai...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

playlist photos

is there a way to change a playlist cover photo back to the first four album covers after already setting your own picture? (i set my own photo but then deleted it and want the 4 album covers back)

  • Newbie
  • is there a way to change a playlist cover photo back to the first four album covers after already setting your own picture? (i set my own photo but then deleted it and want the 4 album covers back)
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Solved!! Spotify URI not valid

I was trying to upload my playlist onto the playlist exchange but when I copy the playlist URI the error I get is like:'provide a valid Spotify URI' Why might this be happening?

  • Regular
  • I was trying to upload my playlist onto the playlist exchange but when I copy the playlist URI the error I get is like: 'provide a valid Spotify URI'   Why might this be happening?
  • mrrockmusic6886
  • Roadie
  • 21894 Views
  • 10 replies
  • 2 likes
  • Desktop
    sharing
  • 21894 Views
  • 10 replies
  • 2 likes

Spotify jitter / stutter playback

A couple of days ago Spotify playback started to jitter / stutter every couple of seconds with the error on the blue bar "This song cannot be played". I haven't changed anything on my machine. It works just fine on my mobile (Android). I reinstalled ...

  • Casual Listener
  • A couple of days ago Spotify playback started to jitter / stutter every couple of seconds with the error on the blue bar "This song cannot be played". I haven't changed anything on my machine. It wor...
  • 421 Views
  • 0 replies
  • 1 likes
  • 421 Views
  • 0 replies
  • 1 likes

I can't upload a profile picture?

i literally DONT HAVE THE OPTION, ive been looking at past articles but so far none are helpful. i have the desktop app.

  • Newbie
  • i literally DONT HAVE THE OPTION, ive been looking at past articles but so far none are helpful. i have the desktop app.
  • Maxim
  • Spotify Star
  • 3326 Views
  • 1 replies
  • 0 likes
  • 3326 Views
  • 1 replies
  • 0 likes

Clear Spotify history?

I'm really happy with Spotify, but recently a friend used my account to listen to some songs that I don't like. Despite several attempts to delete the songs in my history by reinstalling Spotify or restarting my computer, all have failed. So I'm assu...

  • Newbie
  • I'm really happy with Spotify, but recently a friend used my account to listen to some songs that I don't like. Despite several attempts to delete the songs in my history by reinstalling Spotify or r...
  • user-removed
  • Not applicable
  • 130610 Views
  • 46 replies
  • 55 likes
  • 130610 Views
  • 46 replies
  • 55 likes

Spotify will no longer scroll down

I can click on a playlist but can not scroll down to see all the music. This happens for every page. It has happened since the new update.

  • Newbie
  • I can click on a playlist but can not scroll down to see all the music. This happens for every page. It has happened since the new update. 
  • gutterutter
  • Newbie
  • 784 Views
  • 2 replies
  • 0 likes
  • 784 Views
  • 2 replies
  • 0 likes

Can't access artist or song radio

I cannot access Artist radio or Song radio by clicking on the 3 dots next to follow. The option does not show up anymore. Am I missing something ? Where did this go ? I recently changed country to Vietnam where I live and since then do not see the op...

  • Newbie
  • I cannot access Artist radio or Song radio by clicking on the 3 dots next to follow. The option does not show up anymore. Am I missing something ? Where did this go ? I recently changed country to Vi...
  • Hubo
  • Community Legend
  • 1836 Views
  • 1 replies
  • 1 likes
  • 1836 Views
  • 1 replies
  • 1 likes