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Desktop (Mac)

Discuss Spotify for Mac

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Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1549 Views
  • 1 replies
  • 0 likes
  • 1549 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3901 Views
  • 1 replies
  • 0 likes
  • 3901 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3152 Views
  • 1 replies
  • 3 likes
  • 3152 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38326 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38326 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164841 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164841 Views
  • 0 replies
  • 35 likes

Renaming Playlists

How do you rename a playlist in the new UI? When I hover over the playlist name in either the main panel or the sidebar, nothing happens. There is no menu option to rename. I'm using the Mac desktop version 0.9.8.296 ?????

  • Regular
  • How do you rename a playlist in the new UI?  When I hover over the playlist name in either the main panel or the sidebar, nothing happens.  There is no menu option to rename.  I'm usin...
  • amaenna
  • Newbie
  • 33084 Views
  • 9 replies
  • 0 likes
  • Mac
  • 33084 Views
  • 9 replies
  • 0 likes

Solved!! Music stops and starts randomly. Spotify on Mac

Hi everyone.I have been a happy Spotify user in many years now. Never a problem.Yesterday I erased my Macbook Air and did a clean install of OS X Yosemite.Did this and things was up and running again, like new!Installed Spotify and logged in, listene...

  • Casual Listener
  • Hi everyone. I have been a happy Spotify user in many years now. Never a problem. Yesterday I erased my Macbook Air and did a clean install of OS X Yosemite. Did this and things was up and running...
  • robertofilippi
  • Music Fan
  • 22474 Views
  • 15 replies
  • 5 likes
  • Mac
  • 22474 Views
  • 15 replies
  • 5 likes

I don't have the Downloaded button anymore

Hi there, Sorry I'm a french speaker so I hope it will be understandable but : I can't find the "Downloaded" category anymore. "Telechargements" in French That means when I don't have 4G or internet, I cannot find easily my downloaded playlist.. When...

  • Newbie
  • Hi there,  Sorry I'm a french speaker so I hope it will be understandable but : I can't find the "Downloaded" category anymore. "Telechargements" in French 🙂 That means when I don't have 4G o...
  • osornios
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

search bar unusable

Hi all, When i'm trying to look for an artist or a song in the search bar with my macbook, nothing happen and the research returns nothing. the screen remains black without even any message like 'any results for this reserch'. What I don't understand...

  • Casual Listener
  • Hi all,   When i'm trying to look for an artist or a song in the search bar with my macbook, nothing happen and the research returns nothing. the screen remains black without even any message ...
  • M2o
  • Casual Listener
  • 482 Views
  • 2 replies
  • 0 likes
  • 482 Views
  • 2 replies
  • 0 likes

Solved!! Can't enter the month of my Visa to subscibe Premium

Hi !On my up to date (10.13.3) high sierra late 2013 macbook pro, I'd a strange bug. I couldn't fill the month of my VISA Premier card. So it was impossible to subscribe. (no problem on my wife PC).Anyone ever noticed it?Regards

  • Casual Listener
  • Hi ! On my up to date (10.13.3) high sierra late 2013 macbook pro, I'd a strange bug. I couldn't fill the month of my VISA Premier card. So it was impossible to subscribe. (no problem on my wife PC)...
  • Bittencourt
  • Spotify Star
  • 642 Views
  • 3 replies
  • 0 likes
  • 642 Views
  • 3 replies
  • 0 likes

Open links in desktop app

Hello,I would like to solve this small issue. Each time I click on a Spotify link (at web pages, email body, etc.), the Web Player is opened. For instance, this kind of a link:https://open.spotify.com/artist/7xtwaIP9g8objfjAIF2Esq?si=rIUKoQqBQQaU401D...

  • Composer
  • Hello, I would like to solve this small issue. Each time I click on a Spotify link (at web pages, email body, etc.), the Web Player is opened. For instance, this kind of a link: https://open.spotif...
  • CzechFencer
  • Composer
  • 1983 Views
  • 2 replies
  • 6 likes
  • 1983 Views
  • 2 replies
  • 6 likes

Popular Section non-functioning

Hey guys, When I go to any artist and try to click and play any song in the Popular section at the top of the artist pages nothing is responding. I can't click any of the songs or even the 'show 5 more' button. It's like some other element of the int...

  • Newbie
  • Hey guys,   When I go to any artist and try to click and play any song in the Popular section at the top of the artist pages nothing is responding. I can't click any of the songs or even the '...
  • 440 Views
  • 0 replies
  • 2 likes
  • 440 Views
  • 0 replies
  • 2 likes

Solved!! Revert back to Spotify 0.8.5 on Mac

UPDATE 3/14/15: This solution works for reverting to ANY previous version of Spotify. Just replace the application with the desired version, 0.8.5 or otherwise. I have successfully used this trick to revert to 0.9.15.27 and 0.8.5.133. Also, APPS cont...

  • Visitor
  • UPDATE 3/14/15: This solution works for reverting to ANY previous version of Spotify. Just replace the application with the desired version, 0.8.5 or otherwise. I have successfully used this trick to...
  • SkyMakai
  • Regular
  • 63294 Views
  • 175 replies
  • 118 likes
  • Mac
  • 63294 Views
  • 175 replies
  • 118 likes

Partify / Spotify Party Mode

Hey Does this feature is still on? of the party mode? 

  • Newbie
  • Hey Does this feature is still on? of the party mode? 
  • 566 Views
  • 0 replies
  • 0 likes
  • 566 Views
  • 0 replies
  • 0 likes

Lost my public playlist

I lost my public playlist 3 years collection! How I can retrieve this playlist ? I don't understand why, anyone can help me ? My account is dark-nazgul and public playlist was "Workout Doping".

  • Newbie
  • I lost my public playlist 3 years collection! How I can retrieve this playlist ? I don't understand why, anyone can help me ? My account is dark-nazgul and public playlist was "W...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist Loading Issue

I have a playlist that is just Loading. I'm unable to delete it or restore it. I'm unsure of the name of the playlist. Where the name should be it says Loading... and when you hover over it, by Spotify appears.

  • Casual Listener
  • I have a playlist that is just Loading. I'm unable to delete it or restore it. I'm unsure of the name of the playlist. Where the name should be it says Loading... and when you hover over it, by Spoti...
  • Destin4Gr8ness
  • Casual Listener
  • 859 Views
  • 10 replies
  • 0 likes
  • 859 Views
  • 10 replies
  • 0 likes

Playlist embedded on site is showing a song that's NOT currently on the playlist, but used to be

I have a playlist embedded on a site, and the first song displaying is currently NOT on the actual playlist. When another spotify user clicks through to view the playlist in spotify, the first song is there, but grayed out and can't be clicked on. Bu...

  • Newbie
  • I have a playlist embedded on a site, and the first song displaying is currently NOT on the actual playlist. When another spotify user clicks through to view the playlist in spotify, the first song i...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Add to playlist only shows some playlists

When right-clicking a song to add to a playlist, not all of my playlists show up. Many times, only 5 show up or 15. It's completely random. I've restarted the app and my computer with no change. This issue doesn't show up on my iPhone. Running the mo...

  • Regular
  • When right-clicking a song to add to a playlist, not all of my playlists show up. Many times, only 5 show up or 15. It's completely random. I've restarted the app and my computer with no change. This...
  • Bronxboy47
  • Music Fan
  • 2112 Views
  • 13 replies
  • 7 likes
  • 2112 Views
  • 13 replies
  • 7 likes

Keyboard buttons not working

my play/pause and skip buttons on my Mac book pro not working

  • Casual Listener
  • my play/pause and skip buttons on my Mac book pro not working
  • evturn
  • Newbie
  • 2785 Views
  • 1 replies
  • 0 likes
  • 2785 Views
  • 1 replies
  • 0 likes

Reinstallation

I haven't had this problem till now. Every time I open Spotify, it somehow uninstalls and reinstalls. Since I listen to school, I can't install Spotify whenever I open it because I can't install things like that on the school wifi. The actual app can...

  • Newbie
  • I haven't had this problem till now.  Every time I open Spotify, it somehow uninstalls and reinstalls.  Since I listen to school, I can't install Spotify whenever I open it because I can't ...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Making playlists using albums

Can I just toss the whole album in one action into a playlist and then go back later and remove the one or two songs on the playlist I don't want?Also, can I reorder songs on a playlist? Shuffle is fine but, I also like the order I DJ'd for most circ...

  • Regular
  • Can I just toss the whole album in one action into a playlist and then go back later and remove the one or two songs on the playlist I don't want? Also, can I reorder songs on a playlist? Shuff...
  • Lawz88
  • Music Fan
  • 484 Views
  • 2 replies
  • 0 likes
  • 484 Views
  • 2 replies
  • 0 likes

Why doesn't single user license lock playback to a single device?

Hi, why does Spotify allow a device to be hijacked under a single user license, it's under my name but my daughter can log in and use it and it turns me off even if I am on it first, why would it go off at all if it is only intended for one person? I...

  • Casual Listener
  • Hi, why does Spotify allow a device to be hijacked under a single user license, it's under my name but my daughter can log in and use it and it turns me off even if I am on it first, &...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

spotify plays randomly through wireless speakers even when no device has spotify running

Okay so spotify plays randomly through my wireless speakers even when no device has spotify running. I also turned off the streaming app (Klipsch) which might have been the culprit. There is literally nothing that is active, laptops are closed, phone...

  • Newbie
  • Okay so spotify plays randomly through my wireless speakers even when no device has spotify running.  I also turned off the streaming app (Klipsch) which might have been the culprit.  ...
  • 376 Views
  • 0 replies
  • 0 likes
  • 376 Views
  • 0 replies
  • 0 likes

Downloads - virus?

I'm using Premium on a 30-day free trial. My computer is an iMac from late 2009, OS: El Capitan. I'm concerned about downloading, especially full albums. After creating a playlist of three items I tried to download it and was "successful". However, w...

  • Casual Listener
  • I'm using Premium on a 30-day free trial. My computer is an iMac from late 2009, OS: El Capitan.  I'm concerned about downloading, especially full albums.  After creating a playlist of thre...
  • Krillestoffe
  • Music Fan
  • 513 Views
  • 3 replies
  • 0 likes
  • 513 Views
  • 3 replies
  • 0 likes

[PC] Spotify Equalizer!!

We want an equalizer for Spotify on pc! ok? plisss? Sins pohnes got the equalizer, why can't PC get one too? Even Iphone got one back in 2015.09.17 and Android had it befor thet!! And the Spotify community post about it got only 3 482 votes (Iphone),...

  • Casual Listener
  • We want an equalizer for Spotify on pc! ok? plisss?  Sins pohnes got the equalizer, why can't PC get one too? Even Iphone got one back in 2015.09.17 and Android had it befor thet!! An...
  • RadioactiveRadz
  • Casual Listener
  • 13940 Views
  • 3 replies
  • 12 likes
  • 13940 Views
  • 3 replies
  • 12 likes