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Please see below the most popular frequently asked questions.

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Desktop (Mac)

Discuss Spotify for Mac

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Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1530 Views
  • 1 replies
  • 0 likes
  • 1530 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3850 Views
  • 1 replies
  • 0 likes
  • 3850 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3141 Views
  • 1 replies
  • 3 likes
  • 3141 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38286 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38286 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164825 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164825 Views
  • 0 replies
  • 35 likes

com.spotify.client is six gigs

My ~/Library/Caches/com.spotify.client/ folder is over six gigs. What's in here? How can I reduce the amount of space this folder is taking?

  • Casual Listener
  • My ~/Library/Caches/com.spotify.client/ folder is over six gigs. What's in here? How can I reduce the amount of space this folder is taking?
  • 594 Views
  • 0 replies
  • 0 likes
  • 594 Views
  • 0 replies
  • 0 likes

songs unavailable

I had a playlist set up in itunes that i imported to spotify. Now, only 4/6 songs are available to play. I'm not sure what the issue is or how to fix it. There's nothing different about the files from the others that would make it unavailable

  • Newbie
  • I had a playlist set up in itunes that i imported to spotify. Now, only 4/6 songs are available to play. I'm not sure what the issue is or how to fix it. There's nothing different about the files fro...
  • caszriel
  • Composer
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

ads playing abruptly during music

This is a recent development: not only do ads sometimes kick in while the music is still playing, right now I have spotify paused and it's trying to randomly play an ad (at twice the volume, no less) while it's still PAUSED. Like, I get a split-secon...

  • Regular
  • This is a recent development: not only do ads sometimes kick in while the music is still playing, right now I have spotify paused and it's trying to randomly play an ad (at twice the volume, no less)...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Local File Podcast?

I have about 12 hours of podcasts saved to local files as mp3's. Is there some way to get Spotify to recognize them as podcasts instead of regular songs? I use Spotify for multiple things so not being able to save my place in a 6 hour podcast makes t...

  • Newbie
  • I have about 12 hours of podcasts saved to local files as mp3's. Is there some way to get Spotify to recognize them as podcasts instead of regular songs? I use Spotify for multiple things so not bein...
  • MattSuda
  • Spotify Star
  • 4041 Views
  • 3 replies
  • 5 likes
  • 4041 Views
  • 3 replies
  • 5 likes

Solved!! Add Airplay option to Spotify App (instead having all my computer sounds streamed)

Hi, That will be awesome if you can add the option in Spotify to Airplay the music.I know you can do it using the top menu Airplay icone but the problem using that method is all your computer sound is getting passed to the speakers, and I don't want ...

  • Casual Listener
  • Hi,   That will be awesome if you can add the option in Spotify to Airplay the music. I know you can do it using the top menu Airplay icone but the problem using that method is all your compu...
  • MattSuda
  • Spotify Star
  • 1504 Views
  • 3 replies
  • 0 likes
  • 1504 Views
  • 3 replies
  • 0 likes

Disable automatic download for certain device

Because the space of my desktop is so limited and I usually use it with WiFi. I don't want Spotify to automatically download songs. However, I still need it for my mobile phone so that I cannot just simply turn off the DOWNLOAD function of my playlis...

  • Newbie
  • Because the space of my desktop is so limited and I usually use it with WiFi. I don't want Spotify to automatically download songs. However, I still need it for my mobile phone so that I cannot ...
  • MattSuda
  • Spotify Star
  • 3756 Views
  • 1 replies
  • 0 likes
  • 3756 Views
  • 1 replies
  • 0 likes

Repeat Track Mode Disappeared...

Why can't I repeat a single song?! I do not want to repeat the whole albulm, just the latest song I have stuck in my head. This occurred after I updated spotify enmass through several updates, now have version 1.0.73.345.g6c9971ef. If it's due to the...

  • Newbie
  • Why can't I repeat a single song?! I do not want to repeat the whole albulm, just the latest song I have stuck in my head.   This occurred after I updated spotify enmass through seve...
  • MattSuda
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Problemas con chromecast Audio

Hola, no veo el dispositivos chromecast audio desde la APP oficial de Spotify en OSX, He reinstalado y nada, como se puede abirir un caso con los desarrolladores para que solucionen ente problema. Esta demas decir desde la APP en android y Spotify we...

  • Newbie
  • Hola, no veo el dispositivos chromecast audio desde la APP oficial de Spotify en OSX,  He reinstalado y nada, como se puede abirir un caso con los desarrolladores para que solucionen ente probl...
  • MattSuda
  • Spotify Star
  • 1122 Views
  • 1 replies
  • 0 likes
  • 1122 Views
  • 1 replies
  • 0 likes

Blank Page

So, I use the spotify web play and the past few months it has worked amazingly. But, I went to open it today and it was just a blank white page. I could not do anything on it what so ever. If you could help with this problem it would be greatly appre...

  • Newbie
  • So, I use the spotify web play and the past few months it has worked amazingly. But, I went to open it today and it was just a blank white page. I could not do anything on it what so ever. If you cou...
  • MattSuda
  • Spotify Star
  • 446 Views
  • 2 replies
  • 0 likes
  • 446 Views
  • 2 replies
  • 0 likes

Pause button not working on Mac

I have recently updated my Mac to High Sierra and found that my play/pause, forward and back play buttons wont work for spotify. To fix the problem click on Spotify in the menu bar, then services then system preferences. Once opened go to keyboard on...

  • Newbie
  • I have recently updated my Mac to High Sierra and found that my play/pause, forward and back play buttons wont work for spotify. To fix the problem click on Spotify in the menu bar, then services the...
  • MattSuda
  • Spotify Star
  • 37200 Views
  • 1 replies
  • 56 likes
  • 37200 Views
  • 1 replies
  • 56 likes

parcourir ne fonctionne pas !!!

BOnjourLa fonction parcourir ne fonctionne pas... Et visiblement aucun service technique.

  • Casual Listener
  • BOnjour La fonction parcourir ne fonctionne pas... Et visiblement aucun service technique. 
  • olgal85
  • Newbie
  • 901 Views
  • 2 replies
  • 0 likes
  • Mac
  • 901 Views
  • 2 replies
  • 0 likes

Insane 157% CPU usage for an app sitting idle

Hi,there is a big issue with the app.On my pc - an Apple MBP - the app is just open, idle and the helper is sucking 157% of CPU making the pc to heat up and the fan to spin increasingly loud.What does the helper do?I'm wondering if it is safe to use ...

  • Newbie
  • Hi, there is a big issue with the app. On my pc - an Apple MBP - the app is just open, idle and the helper is sucking 157% of CPU making the pc to heat up and the fan to spin increasingly loud...
  • 426 Views
  • 0 replies
  • 0 likes
  • 426 Views
  • 0 replies
  • 0 likes

Solved!! Need Offline for more than 1 moth

Hi guys! I've been on Spotify Premium for a long time and now am planning to travel the world for a few months. Of course I need my music with me. Now I checked and was extremely surprised when I've read the following: ".. and stay offline for up to ...

  • Casual Listener
  • Hi guys!   I've been on Spotify Premium for a long time and now am planning to travel the world for a few months. Of course I need my music with me. Now I checked and was extremely surp...
  • GrizBear42
  • Casual Listener
  • 28066 Views
  • 9 replies
  • 0 likes
  • 28066 Views
  • 9 replies
  • 0 likes

How to delete your local files on Windows 10

If you were trying to delete your local files in Spotify and were also struggling to find the "local-files.bnk" file in the /AppData/ folder, give this new directory a try because this is where I ended up finding that file. Hope this helps. C:\Users\...

  • Music Fan
  • If you were trying to delete your local files in Spotify and were also struggling to find the "local-files.bnk" file in the /AppData/ folder, give this new directory a try because this is w...
  • 1844 Views
  • 0 replies
  • 2 likes
  • 1844 Views
  • 0 replies
  • 2 likes

CANT LOGIN WITH FACEBOOK

I can't login with facebook, tried generating a code with facebook to let me login and that wont work. can't click on the spotify app through facebook and that won't work. This is so frustrating and nothing is working. I HATE the customer service thr...

  • Casual Listener
  • I can't login with facebook, tried generating a code with facebook to let me login and that wont work. can't click on the spotify app through facebook and that won't work. This is so frustrating and ...
  • bagulparth
  • Newbie
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

Solved!! Unable to login with correct Facebook credentials

I have been able to login to Spotify web player with Facebook for the last few months without issue. Today, for whatever reason, I am unable to login with my Facebook credentials. I am still able to login to Facebook with no problems, but Spotify sai...

  • Casual Listener
  • I have been able to login to Spotify web player with Facebook for the last few months without issue. Today, for whatever reason, I am unable to login with my Facebook credentials. I am still able to ...
  • jeane334
  • Casual Listener
  • 37623 Views
  • 83 replies
  • 6 likes
  • Mac
  • 37623 Views
  • 83 replies
  • 6 likes

Popular Songs Not Playing

Hey all, when I search an artist and attempt to play a song from the "popular" songs section it won't allow me to play anything. It also won't show a hover state on the title. I've reinstalled the application and no luck. I made a new user account an...

  • Casual Listener
  • Hey all, when I search an artist and attempt to play a song from the "popular" songs section it won't allow me to play anything. It also won't show a hover state on the title. I've reinstalled the ap...
  • Cwcoolcow
  • Newbie
  • 1744 Views
  • 6 replies
  • 0 likes
  • Mac
  • 1744 Views
  • 6 replies
  • 0 likes

No Internet connection Error 4 Mac

Hey guys, since 4 days I have a ploblem with Spotify on my Mac. It says that I dont have an Internet connection - Error 4- but i can guarantee that I am connected to the internet (tried different channels). I also tried the following things without s...

  • Newbie
  • Hey guys,    since 4 days I have a ploblem with Spotify on my Mac. It says that I dont have an Internet connection - Error 4- but i can guarantee that I am connected to the internet (trie...
  • 478 Views
  • 0 replies
  • 0 likes
  • 478 Views
  • 0 replies
  • 0 likes

Spotify starts playing randomly

I tend to leave my computer running, so when spotify suddenly decides to start playing a song while I am asleep, it freaks me the hell out. Sometimes I am playing a game and spotify decides: "It's music time!" and starts playing a song. I have to exi...

  • Newbie
  • I tend to leave my computer running, so when spotify suddenly decides to start playing a song while I am asleep, it freaks me the hell out.  Sometimes I am playing a game and spotify decides: "I...
  • tim241
  • Newbie
  • 27436 Views
  • 31 replies
  • 22 likes
  • 27436 Views
  • 31 replies
  • 22 likes