Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2030 Views
1 replies
0 likes

2030 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
4418 Views
1 replies
0 likes

4418 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3380 Views
1 replies
3 likes

3380 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
38833 Views
19 replies
1 likes
music stops

38833 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165102 Views
0 replies
35 likes
Mac

165102 Views
0 replies
35 likes

Blank Page

So, I use the spotify web play and the past few months it has worked amazingly. But, I went to open it today and it was just a blank white page. I could not do anything on it what so ever. If you could help with this problem it would be greatly appre...

KTH03
Newbie
So, I use the spotify web play and the past few months it has worked amazingly. But, I went to open it today and it was just a blank white page. I could not do anything on it what so ever. If you cou...
2018-02-14 4:51:42 PM
2018-02-15 11:43:32 AM
MattSuda
Spotify Star
467 Views
2 replies
0 likes

467 Views
2 replies
0 likes

Pause button not working on Mac

I have recently updated my Mac to High Sierra and found that my play/pause, forward and back play buttons wont work for spotify. To fix the problem click on Spotify in the menu bar, then services then system preferences. Once opened go to keyboard on...

lozz_z
Newbie
I have recently updated my Mac to High Sierra and found that my play/pause, forward and back play buttons wont work for spotify. To fix the problem click on Spotify in the menu bar, then services the...
2018-02-15 8:30:17 AM
2018-02-15 11:30:40 AM
MattSuda
Spotify Star
37246 Views
1 replies
56 likes

37246 Views
1 replies
56 likes

desktop app for mac takes forever to load track listing and visuals

Will start playing music quickly, but takes over a minute to actually load the track listings and other visuals. ???

joshuaharrison2
Casual Listener
Will start playing music quickly, but takes over a minute to actually load the track listings and other visuals. ???
2018-02-15 4:40:34 AM
380 Views
0 replies
0 likes

380 Views
0 replies
0 likes

parcourir ne fonctionne pas !!!

BOnjourLa fonction parcourir ne fonctionne pas... Et visiblement aucun service technique.

fredk13
Casual Listener
BOnjour La fonction parcourir ne fonctionne pas... Et visiblement aucun service technique.
2017-01-04 7:33:37 PM
2018-02-14 1:17:32 PM
olgal85
Newbie
916 Views
2 replies
0 likes
Mac

916 Views
2 replies
0 likes

Insane 157% CPU usage for an app sitting idle

Hi,there is a big issue with the app.On my pc - an Apple MBP - the app is just open, idle and the helper is sucking 157% of CPU making the pc to heat up and the fan to spin increasingly loud.What does the helper do?I'm wondering if it is safe to use ...

johnnyhl
Newbie
Hi, there is a big issue with the app. On my pc - an Apple MBP - the app is just open, idle and the helper is sucking 157% of CPU making the pc to heat up and the fan to spin increasingly loud...
2018-02-14 11:04:32 AM
437 Views
0 replies
0 likes

437 Views
0 replies
0 likes

Solved!! Need Offline for more than 1 moth

Hi guys! I've been on Spotify Premium for a long time and now am planning to travel the world for a few months. Of course I need my music with me. Now I checked and was extremely surprised when I've read the following: ".. and stay offline for up to ...

Ghostylein
Casual Listener
Hi guys! I've been on Spotify Premium for a long time and now am planning to travel the world for a few months. Of course I need my music with me. Now I checked and was extremely surp...
2014-12-09 5:56:16 PM
2018-02-14 5:57:34 AM
GrizBear42
Casual Listener
28416 Views
9 replies
0 likes

28416 Views
9 replies
0 likes

How to delete your local files on Windows 10

If you were trying to delete your local files in Spotify and were also struggling to find the "local-files.bnk" file in the /AppData/ folder, give this new directory a try because this is where I ended up finding that file. Hope this helps. C:\Users\...

SilentReaprr
Music Fan
If you were trying to delete your local files in Spotify and were also struggling to find the "local-files.bnk" file in the /AppData/ folder, give this new directory a try because this is w...
2018-02-14 2:55:31 AM
1850 Views
0 replies
2 likes

1850 Views
0 replies
2 likes

CANT LOGIN WITH FACEBOOK

I can't login with facebook, tried generating a code with facebook to let me login and that wont work. can't click on the spotify app through facebook and that won't work. This is so frustrating and nothing is working. I HATE the customer service thr...

jeane334
Casual Listener
I can't login with facebook, tried generating a code with facebook to let me login and that wont work. can't click on the spotify app through facebook and that won't work. This is so frustrating and ...
2018-02-13 6:52:54 AM
2018-02-13 8:01:02 PM
bagulparth
Newbie
527 Views
1 replies
0 likes

527 Views
1 replies
0 likes

Solved!! Unable to login with correct Facebook credentials

I have been able to login to Spotify web player with Facebook for the last few months without issue. Today, for whatever reason, I am unable to login with my Facebook credentials. I am still able to login to Facebook with no problems, but Spotify sai...

WickedNoir
Casual Listener
I have been able to login to Spotify web player with Facebook for the last few months without issue. Today, for whatever reason, I am unable to login with my Facebook credentials. I am still able to ...
2014-07-21 4:40:42 PM
2018-02-13 6:30:56 AM
jeane334
Casual Listener
37933 Views
83 replies
6 likes
Mac

37933 Views
83 replies
6 likes

Popular Songs Not Playing

Hey all, when I search an artist and attempt to play a song from the "popular" songs section it won't allow me to play anything. It also won't show a hover state on the title. I've reinstalled the application and no luck. I made a new user account an...

thekhromatic
Casual Listener
Hey all, when I search an artist and attempt to play a song from the "popular" songs section it won't allow me to play anything. It also won't show a hover state on the title. I've reinstalled the ap...
2016-10-11 7:46:02 PM
2018-02-12 9:09:40 PM
Cwcoolcow
Newbie
1774 Views
6 replies
0 likes
Mac

1774 Views
6 replies
0 likes

No Internet connection Error 4 Mac

Hey guys, since 4 days I have a ploblem with Spotify on my Mac. It says that I dont have an Internet connection - Error 4- but i can guarantee that I am connected to the internet (tried different channels). I also tried the following things without s...

Mase11888
Newbie
Hey guys, since 4 days I have a ploblem with Spotify on my Mac. It says that I dont have an Internet connection - Error 4- but i can guarantee that I am connected to the internet (trie...
2018-02-12 8:21:31 PM
501 Views
0 replies
0 likes

501 Views
0 replies
0 likes

Spotify starts playing randomly

I tend to leave my computer running, so when spotify suddenly decides to start playing a song while I am asleep, it freaks me the hell out. Sometimes I am playing a game and spotify decides: "It's music time!" and starts playing a song. I have to exi...

wasp
Newbie
I tend to leave my computer running, so when spotify suddenly decides to start playing a song while I am asleep, it freaks me the hell out. Sometimes I am playing a game and spotify decides: "I...
2012-05-19 1:10:31 AM
2018-02-12 11:13:51 AM
tim241
Newbie
27576 Views
31 replies
22 likes

27576 Views
31 replies
22 likes

Spotify not responding after OS sleep

This problem remains from beggining of my Spotify usage (2-3 years).When i close MacBook lid and open it after some time Spotify is freezed. I have to Force Quit Spotify and reopen it. Now i have new Macbook Pro 2017 and this problem exists so reinst...

arturmietek
Newbie
This problem remains from beggining of my Spotify usage (2-3 years). When i close MacBook lid and open it after some time Spotify is freezed. I have to Force Quit Spotify and reopen it. Now i h...
2017-12-12 11:34:39 AM
2018-02-12 10:23:07 AM
alexwesterlund
Music Fan
731 Views
1 replies
6 likes

731 Views
1 replies
6 likes

Spotify won't let me add songs to older playlists?

When I go to add to playlist, instead of showing me all the playlists I have created it just shows a few. Did this come with the new update or is this a bug? I love adding onto old playlists that I have created as I am always listening to most of my ...

whisperlude
Casual Listener
When I go to add to playlist, instead of showing me all the playlists I have created it just shows a few. Did this come with the new update or is this a bug? I love adding onto old playlists that I h...
2017-12-29 5:28:40 AM
2018-02-12 9:37:42 AM
BenBot909
Newbie
2467 Views
7 replies
5 likes

2467 Views
7 replies
5 likes

Musixmatch not working?

Today I tried to resync a song, made it all the way to the end, then musixmatch asked me to log in with Facebook (i guess in order to save what I've done so far) and Spotify just closed, my progress was lost, and it happens every time musixmatch asks...

InsaneFreakshow
Regular
Today I tried to resync a song, made it all the way to the end, then musixmatch asked me to log in with Facebook (i guess in order to save what I've done so far) and Spotify just closed, my progress ...
2015-03-12 9:22:18 AM
2018-02-12 7:44:51 AM
afmerino
Newbie
71636 Views
17 replies
2 likes
Windows

71636 Views
17 replies
2 likes

username after disconnecting from facebook

I recently deactivated my facebook account since I no longer use it. My spotify account was connected to my facebook account. After deactivating my facebook account, I proceeded to disconnect my spotify account from facebook. However, after I deactiv...

anirudhp
Newbie
I recently deactivated my facebook account since I no longer use it. My spotify account was connected to my facebook account. After deactivating my facebook account, I proceeded to disconnect my spot...
2018-02-09 11:21:12 PM
2018-02-12 4:54:18 AM
caszriel
Composer
359 Views
1 replies
0 likes

359 Views
1 replies
0 likes

Selecting any track from an album always causes the first track to play

When viewing an album if I attempt to play any track it causes the first track to play instead of the selected or desired track. This is occuring on a completely fresh install of 1.0.73.345.g6c9971ef Short screen cap video showing behavior and versio...

nathanpegram
Casual Listener
When viewing an album if I attempt to play any track it causes the first track to play instead of the selected or desired track. This is occuring on a completely fresh install of 1.0.73...
2018-02-12 2:07:04 AM
263 Views
0 replies
0 likes

263 Views
0 replies
0 likes

Empty playlists

We have a premium subscription and two of our playlists are empty: https://open.spotify.com/user/jgm7171/playlist/3SKzXqboBPjpsmnCZ4tMHv?si=3mUyZAsISjOIGeRLz4tlnQAndhttps://open.spotify.com/user/jgm7171/playlist/5qZsPlFsgNS4mj6suS1XGG?si=KZZOVJdjT82x...

user-removed
Visitor
We have a premium subscription and two of our playlists are empty: https://open.spotify.com/user/jgm7171/playlist/3SKzXqboBPjpsmnCZ4tMHv?si=3mUyZAsISjOIGeRLz4tlnQ And https://open.spotify....
2018-02-11 8:39:51 PM
2018-02-11 8:42:45 PM
user-removed
Not applicable
1289 Views
1 replies
0 likes

1289 Views
1 replies
0 likes

Spotify pauses randomly, starts playing randomly and cancel sound randomly

Hi all, My Spotify suddenly act very strange. When I start Spotify I can usually play a whole song, but then it starts. At first the sound is cancelled, and device is changed to Web player (firefox) which I have never used before (and didn't know exi...

Bearcraft
Newbie
Hi all, My Spotify suddenly act very strange. When I start Spotify I can usually play a whole song, but then it starts. At first the sound is cancelled, and device is changed to Web player (...
2018-02-11 5:34:31 PM
413 Views
0 replies
1 likes

413 Views
0 replies
1 likes

Selecting Text in Search Results in Entire Window Dragging

Irregular behavior on mouse click in search bar(probably all input fields if others exist).To recreate this issue:1. Click on search bar and type in "Podcast Comedy"2. Now try to highlight "Comedy" (If you wanted to change it to 'Politics' for instan...

jlanman
Newbie
Irregular behavior on mouse click in search bar(probably all input fields if others exist). To recreate this issue: 1. Click on search bar and type in "Podcast Comedy" 2. Now try to highlight "C...
2018-02-11 4:38:05 PM
637 Views
0 replies
0 likes
bug
highlight
input
Mousclick
OnClick
Search
select
UX

637 Views
0 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Desktop (Mac)

Forum Posts