Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4355 Views
  • 1 replies
  • 0 likes
  • 4355 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6458 Views
  • 1 replies
  • 0 likes
  • 6458 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4421 Views
  • 1 replies
  • 3 likes
  • 4421 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 41150 Views
  • 19 replies
  • 1 likes
  • music stops
  • 41150 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166448 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166448 Views
  • 0 replies
  • 35 likes

radio station got corrupted

So I've had a station (mac desktop) for a long time, many up and down votes. worked fine for a long time then out of the blue it's changed to a kind of music I never selected and don't have anywhere on any of my playlists. It went from Brian Eno ambi...

  • Newbie
  • So I've had a station (mac desktop) for a long time, many up and down votes. worked fine for a long time then out of the blue it's changed to a kind of music I never selected and don't have anywhere ...
  • nataliebelsha
  • Regular
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Songs wont start or play - Spotify Premium - 1.0.2.6.g9977a14b

I'm getting really fustrated. I have Spotify Premium and songs are not playing. For example: I start an album first song wil play then the next song will not event start it just sits there doing nothing. I try to pause and play and nothing. I trythe ...

  • Regular
  • I'm getting really fustrated. I have Spotify Premium and songs are not playing. For example: I start an album first song wil play then the next song will not event start it just sits there doing noth...
  • born_confused71
  • Newbie
  • 1898 Views
  • 6 replies
  • 2 likes
  • Windows
  • 1898 Views
  • 6 replies
  • 2 likes

Library not syncing between Mac and iPhone

I don't have anywhere near 10,000 songs. But I noticed that some of the songs saved to my library on my iPhone are missing from my Mac application. The discrepancy seems to be after that BADBADNOTGOOD song.

  • Newbie
  • I don't have anywhere near 10,000 songs.   But I noticed that some of the songs saved to my library on my iPhone are missing from my Mac application. The discrepancy seems to be after that BAD...
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

Getting massive amounts of 'suspicious login attempt' on facebook + Spotify won't login w/ FB

On FB as well as in email I keep getting enormous amounts of this well-intented **bleep**. This started happening together with a bug where when I press the Facebook login button in spotify it just opens a new chrome window and nothing else happens. ...

Screen Shot 2018-02-21 at 14.48.54.png
  • Newbie
  • On FB as well as in email I keep getting enormous amounts of this well-intented **bleep**. This started happening together with a bug where when I press the Facebook login button in spotify it just o...
  • 875 Views
  • 0 replies
  • 0 likes
  • 875 Views
  • 0 replies
  • 0 likes

Public playlist viewable by others while showing empty for user

Howdy! I'm trying to edit a public playlist on my account, and today I saw that it comes up empty. When I access the account from two other users (my son or wife's account) the playlist is still there! I can add tracks to my "empty" playlist and it w...

  • Newbie
  • Howdy!   I'm trying to edit a public playlist on my account, and today I saw that it comes up empty.  When I access the account from two other users (my son or wife's account) the playlis...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Solved!! Magic mouse clicking problem

Any click in the Spotify app with Magic Mouse usually does not trigger at first time or second or third sometimes, it is always changing, it is absolutely random. The buttons look like that I'm clicked them, but nothing happens. However if I'm using ...

  • Casual Listener
  • Any click in the Spotify app with Magic Mouse usually does not trigger at first time or second or third sometimes, it is always changing, it is absolutely random. The buttons look like that I'm click...
  • quentinhyt
  • Regular
  • 4894 Views
  • 11 replies
  • 0 likes
  • 4894 Views
  • 11 replies
  • 0 likes

White screen accessing account page

I can’t reach the account page to add my wife to family account. Just keep getting white screen with nothing on it. Is is there an issue at the moment? s.

  • Newbie
  • I can’t reach the account page to add my wife to family account.  Just keep getting white screen with nothing on it.    Is is there an issue at the moment?   s.
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

Got logged out by no reason

Hi! While teaching danceclass today, Spotify logged me out from a premium account I had for almost 10 years. I know the username and password is correct, but it does not allow me to log in again. Spotify charged me as usually 18/02/18. The account is...

  • Newbie
  • Hi!  While teaching danceclass today, Spotify logged me out from a premium account I had for almost 10 years. I know the username and password is correct, but it does not allow me to log in aga...
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

Discover is not updating

My Spotify Browse/Discover "Top recommendations for you" section hasn't been updating for almost two weeks. What can be done to fix this? It's my main reason to use spotify. I already logged in and out. And un- refollowed my Discover Weekly. Thank yo...

  • Regular
  • My Spotify Browse/Discover "Top recommendations for you" section hasn't been updating for almost two weeks. What can be done to fix this? It's my main reason to use spotify.   I already l...
  • blake
  • Community Legend
  • 921 Views
  • 3 replies
  • 0 likes
  • 921 Views
  • 3 replies
  • 0 likes

Discover Tab Not Updating

My favorite feature of Spotify is the Discover tab. It hasn't updated for a couple weeks now. Is this feature dying off? I'm not sure I would keep using Spotify if this isn't being updated regularly.

  • Casual Listener
  • My favorite feature of Spotify is the Discover tab. It hasn't updated for a couple weeks now. Is this feature dying off? I'm not sure I would keep using Spotify if this isn't being updated regularly....
  • xatn7
  • Regular
  • 1385 Views
  • 5 replies
  • 7 likes
  • 1385 Views
  • 5 replies
  • 7 likes

Can't drag songs to playlist

When you click and drag songs to a playlist, it does not highlight and does not drop the songs in when you unclick. You have to click a playlist to open and then go back to the source of songs you want to drag before you can drag songs to it.

  • Gig Goer
  • When you click and drag songs to a playlist, it does not highlight and does not drop the songs in when you unclick. You have to click a playlist to open and then go back to the source of songs y...
  • kdhunter1
  • Casual Listener
  • 660 Views
  • 2 replies
  • 0 likes
  • 660 Views
  • 2 replies
  • 0 likes

Solved!! Cannot turn off "Auto login" for Mac

Hi everyone! Recently I clean installed my Macbook system and installed Spotify. But it just consistentaly auto start when I turn my Macbook on. The weird thing is that I make it off in the settings but everytime I close Spotiy and reopen it, the set...

  • Casual Listener
  • Hi everyone! Recently I clean installed my Macbook system and installed Spotify. But it just consistentaly auto start when I turn my Macbook on. The weird thing is that I make it off in the settings ...
  • Bittencourt
  • Spotify Star
  • 1127 Views
  • 3 replies
  • 0 likes
  • 1127 Views
  • 3 replies
  • 0 likes

Solved!! How to add entire playlist to Your Music

I love that I can now sort my music via artists and album. I want to add my entire starred playlist to "Your Music" songs. When I curently just drag the playlist into "songs" it doesn't add the albums or artists to the other respective "your music" t...

  • Casual Listener
  • I love that I can now sort my music via artists and album. I want to add my entire starred playlist to "Your Music" songs. When I curently just drag the playlist into "songs" it doesn't add the album...
  • DinGud
  • Newbie
  • 106288 Views
  • 11 replies
  • 1 likes
  • 106288 Views
  • 11 replies
  • 1 likes

Suggestion: Tell me which song is unavailable.

I get this message every day I start Spotify on my work Mac. I have a large number of playlists on Spotify, and I simply have no idea which song(s) it could be referring to.A more user friendly way of alerting a user to the issue would be to have the...

  • Casual Listener
  • I get this message every day I start Spotify on my work Mac. I have a large number of playlists on Spotify, and I simply have no idea which song(s) it could be referring to. A more use...
  • phan_times
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

I have an IPhone & desktop Mac. There is no sound coming from the desktop.

When I click on my IPhone to play music on the desktop Mac, no sound is heard though the bar indicatating the music is playing is moving. I have checked all volume places.This has happened before but resolved on its own. I am logged on correctly. The...

  • Newbie
  • When I click on my IPhone to play music on the desktop Mac, no sound is heard though the bar indicatating the music is playing is moving.  I have checked all volume places. This has happened be...
  • AliBB
  • Newbie
  • 630 Views
  • 2 replies
  • 0 likes
  • 630 Views
  • 2 replies
  • 0 likes

Re-Install cannot be installed.

My spotify icon on my desktop appeared with a Question mark symbol in front of it one day. I was asked to re install Spotify. When I go to download the installer I am not able to get anywhere past the installer loading (the loading blue bar that grow...

  • Newbie
  • My spotify icon on my desktop appeared with a Question mark symbol in front of it one day. I was asked to re install Spotify. When I go to download the installer I am not able to get anywhere past th...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

playlist import

Hi,i´m using version 1.0.74.380.g1fcff12a on a mac.In the desktop menu there is no more opportunity to import a playlist from itunes...I changed the itunes xml file name and the location, so that spotify will find the itunes xml to import from No LUC...

  • Visitor
  • Hi, i´m using version 1.0.74.380.g1fcff12a on a mac. In the desktop menu there is no more opportunity to import a playlist from itunes... I changed the itunes xml file name and the location, ...
  • greycobalt
  • Regular
  • 651 Views
  • 1 replies
  • 1 likes
  • 651 Views
  • 1 replies
  • 1 likes

"Can't play the current song." error in MacBook pro

Every time I try to play a song on my macbook, I get the error "Can't play the current song." Spotify still works on my iphone... I've tried twice restarting and I re-installed Spotify and still same error. I have researched solutions and found none....

  • Newbie
  • Every time I try to play a song on my macbook, I get the error "Can't play the current song." Spotify still works on my iphone... I've tried twice restarting and I re-installed Spotify and still same...
  • sascha_maree
  • Newbie
  • 939 Views
  • 2 replies
  • 1 likes
  • 939 Views
  • 2 replies
  • 1 likes

Song skipping after ~ 30 seconds. Sometimes playing a specific artist I didn't select

This only started within the past 2 weeks, but I have been having trouble playing a consistent playlist without the song skipping every 30 seconds. Last night I was listening to KCRW's Top Songs playlist, and after 30 seconds or so the song would ski...

  • Newbie
  • This only started within the past 2 weeks, but I have been having trouble playing a consistent playlist without the song skipping every 30 seconds. Last night I was listening to KCRW's Top Songs play...
  • charlyje
  • Newbie
  • 1931 Views
  • 3 replies
  • 1 likes
  • Android
    Mac
  • 1931 Views
  • 3 replies
  • 1 likes

Mac client startup very slow

Dear Spotify, Could you please fix the startup problem with the desktop app on MacOS (even on Windows sometimes).Startup is going well but it takes at least 3 minutes before Spotify is fully loaded (pages, playlists etc.). In an older topic is a solu...

  • Newbie
  • Dear Spotify,   Could you please fix the startup problem with the desktop app on MacOS (even on Windows sometimes). Startup is going well but it takes at least 3 minutes before Spotify i...
  • jillybean525
  • Newbie
  • 1274 Views
  • 2 replies
  • 8 likes
  • 1274 Views
  • 2 replies
  • 8 likes