Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2469 Views
1 replies
0 likes

2469 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
4934 Views
1 replies
0 likes

4934 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3599 Views
1 replies
3 likes

3599 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
39500 Views
19 replies
1 likes
music stops

39500 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165396 Views
0 replies
35 likes
Mac

165396 Views
0 replies
35 likes

How to delete your local files on Windows 10

If you were trying to delete your local files in Spotify and were also struggling to find the "local-files.bnk" file in the /AppData/ folder, give this new directory a try because this is where I ended up finding that file. Hope this helps. C:\Users\...

SilentReaprr
Music Fan
If you were trying to delete your local files in Spotify and were also struggling to find the "local-files.bnk" file in the /AppData/ folder, give this new directory a try because this is w...
2018-02-14 2:55:31 AM
1857 Views
0 replies
2 likes

1857 Views
0 replies
2 likes

CANT LOGIN WITH FACEBOOK

I can't login with facebook, tried generating a code with facebook to let me login and that wont work. can't click on the spotify app through facebook and that won't work. This is so frustrating and nothing is working. I HATE the customer service thr...

jeane334
Casual Listener
I can't login with facebook, tried generating a code with facebook to let me login and that wont work. can't click on the spotify app through facebook and that won't work. This is so frustrating and ...
2018-02-13 6:52:54 AM
2018-02-13 8:01:02 PM
bagulparth
Newbie
541 Views
1 replies
0 likes

541 Views
1 replies
0 likes

Solved!! Unable to login with correct Facebook credentials

I have been able to login to Spotify web player with Facebook for the last few months without issue. Today, for whatever reason, I am unable to login with my Facebook credentials. I am still able to login to Facebook with no problems, but Spotify sai...

WickedNoir
Casual Listener
I have been able to login to Spotify web player with Facebook for the last few months without issue. Today, for whatever reason, I am unable to login with my Facebook credentials. I am still able to ...
2014-07-21 4:40:42 PM
2018-02-13 6:30:56 AM
jeane334
Casual Listener
38254 Views
83 replies
6 likes
Mac

38254 Views
83 replies
6 likes

Popular Songs Not Playing

Hey all, when I search an artist and attempt to play a song from the "popular" songs section it won't allow me to play anything. It also won't show a hover state on the title. I've reinstalled the application and no luck. I made a new user account an...

thekhromatic
Casual Listener
Hey all, when I search an artist and attempt to play a song from the "popular" songs section it won't allow me to play anything. It also won't show a hover state on the title. I've reinstalled the ap...
2016-10-11 7:46:02 PM
2018-02-12 9:09:40 PM
Cwcoolcow
Newbie
1800 Views
6 replies
0 likes
Mac

1800 Views
6 replies
0 likes

No Internet connection Error 4 Mac

Hey guys, since 4 days I have a ploblem with Spotify on my Mac. It says that I dont have an Internet connection - Error 4- but i can guarantee that I am connected to the internet (tried different channels). I also tried the following things without s...

Mase11888
Newbie
Hey guys, since 4 days I have a ploblem with Spotify on my Mac. It says that I dont have an Internet connection - Error 4- but i can guarantee that I am connected to the internet (trie...
2018-02-12 8:21:31 PM
508 Views
0 replies
0 likes

508 Views
0 replies
0 likes

Spotify starts playing randomly

I tend to leave my computer running, so when spotify suddenly decides to start playing a song while I am asleep, it freaks me the hell out. Sometimes I am playing a game and spotify decides: "It's music time!" and starts playing a song. I have to exi...

wasp
Newbie
I tend to leave my computer running, so when spotify suddenly decides to start playing a song while I am asleep, it freaks me the hell out. Sometimes I am playing a game and spotify decides: "I...
2012-05-19 1:10:31 AM
2018-02-12 11:13:51 AM
tim241
Newbie
27671 Views
31 replies
23 likes

27671 Views
31 replies
23 likes

Spotify not responding after OS sleep

This problem remains from beggining of my Spotify usage (2-3 years).When i close MacBook lid and open it after some time Spotify is freezed. I have to Force Quit Spotify and reopen it. Now i have new Macbook Pro 2017 and this problem exists so reinst...

arturmietek
Newbie
This problem remains from beggining of my Spotify usage (2-3 years). When i close MacBook lid and open it after some time Spotify is freezed. I have to Force Quit Spotify and reopen it. Now i h...
2017-12-12 11:34:39 AM
2018-02-12 10:23:07 AM
alexwesterlund
Music Fan
735 Views
1 replies
6 likes

735 Views
1 replies
6 likes

Spotify won't let me add songs to older playlists?

When I go to add to playlist, instead of showing me all the playlists I have created it just shows a few. Did this come with the new update or is this a bug? I love adding onto old playlists that I have created as I am always listening to most of my ...

whisperlude
Casual Listener
When I go to add to playlist, instead of showing me all the playlists I have created it just shows a few. Did this come with the new update or is this a bug? I love adding onto old playlists that I h...
2017-12-29 5:28:40 AM
2018-02-12 9:37:42 AM
BenBot909
Newbie
2477 Views
7 replies
5 likes

2477 Views
7 replies
5 likes

Musixmatch not working?

Today I tried to resync a song, made it all the way to the end, then musixmatch asked me to log in with Facebook (i guess in order to save what I've done so far) and Spotify just closed, my progress was lost, and it happens every time musixmatch asks...

InsaneFreakshow
Regular
Today I tried to resync a song, made it all the way to the end, then musixmatch asked me to log in with Facebook (i guess in order to save what I've done so far) and Spotify just closed, my progress ...
2015-03-12 9:22:18 AM
2018-02-12 7:44:51 AM
afmerino
Newbie
71877 Views
17 replies
2 likes
Windows

71877 Views
17 replies
2 likes

username after disconnecting from facebook

I recently deactivated my facebook account since I no longer use it. My spotify account was connected to my facebook account. After deactivating my facebook account, I proceeded to disconnect my spotify account from facebook. However, after I deactiv...

anirudhp
Newbie
I recently deactivated my facebook account since I no longer use it. My spotify account was connected to my facebook account. After deactivating my facebook account, I proceeded to disconnect my spot...
2018-02-09 11:21:12 PM
2018-02-12 4:54:18 AM
caszriel
Composer
360 Views
1 replies
0 likes

360 Views
1 replies
0 likes

Selecting any track from an album always causes the first track to play

When viewing an album if I attempt to play any track it causes the first track to play instead of the selected or desired track. This is occuring on a completely fresh install of 1.0.73.345.g6c9971ef Short screen cap video showing behavior and versio...

nathanpegram
Casual Listener
When viewing an album if I attempt to play any track it causes the first track to play instead of the selected or desired track. This is occuring on a completely fresh install of 1.0.73...
2018-02-12 2:07:04 AM
267 Views
0 replies
0 likes

267 Views
0 replies
0 likes

Empty playlists

We have a premium subscription and two of our playlists are empty: https://open.spotify.com/user/jgm7171/playlist/3SKzXqboBPjpsmnCZ4tMHv?si=3mUyZAsISjOIGeRLz4tlnQAndhttps://open.spotify.com/user/jgm7171/playlist/5qZsPlFsgNS4mj6suS1XGG?si=KZZOVJdjT82x...

user-removed
Visitor
We have a premium subscription and two of our playlists are empty: https://open.spotify.com/user/jgm7171/playlist/3SKzXqboBPjpsmnCZ4tMHv?si=3mUyZAsISjOIGeRLz4tlnQ And https://open.spotify....
2018-02-11 8:39:51 PM
2018-02-11 8:42:45 PM
user-removed
Not applicable
1292 Views
1 replies
0 likes

1292 Views
1 replies
0 likes

Spotify pauses randomly, starts playing randomly and cancel sound randomly

Hi all, My Spotify suddenly act very strange. When I start Spotify I can usually play a whole song, but then it starts. At first the sound is cancelled, and device is changed to Web player (firefox) which I have never used before (and didn't know exi...

Bearcraft
Newbie
Hi all, My Spotify suddenly act very strange. When I start Spotify I can usually play a whole song, but then it starts. At first the sound is cancelled, and device is changed to Web player (...
2018-02-11 5:34:31 PM
419 Views
0 replies
1 likes

419 Views
0 replies
1 likes

Selecting Text in Search Results in Entire Window Dragging

Irregular behavior on mouse click in search bar(probably all input fields if others exist).To recreate this issue:1. Click on search bar and type in "Podcast Comedy"2. Now try to highlight "Comedy" (If you wanted to change it to 'Politics' for instan...

jlanman
Newbie
Irregular behavior on mouse click in search bar(probably all input fields if others exist). To recreate this issue: 1. Click on search bar and type in "Podcast Comedy" 2. Now try to highlight "C...
2018-02-11 4:38:05 PM
640 Views
0 replies
0 likes
bug
highlight
input
Mousclick
OnClick
Search
select
UX

640 Views
0 replies
0 likes

Playlists from iTunes not showing up on phone

Hi so I am trying to take a playlist that I made in iTunes and make them available on Spotify. I see all of my iTunes songs on Spotify, but when I go to pull up the playlists on my phone it is coming up empty

9ursgfv18lkmy3v
Newbie
Hi so I am trying to take a playlist that I made in iTunes and make them available on Spotify. I see all of my iTunes songs on Spotify, but when I go to pull up the playlists on my phone it is coming...
2018-02-10 7:29:35 PM
449 Views
0 replies
0 likes

449 Views
0 replies
0 likes

Solved!! Spotify won't download!

I have had spotify for a while now but about a month ago it deleted itself from my laptop. I have tried at least 10 times to re install it but after I have pressed run, the spotify installer just disappears. Someone please help? It is so annoying!

tamaraj
Casual Listener
I have had spotify for a while now but about a month ago it deleted itself from my laptop. I have tried at least 10 times to re install it but after I have pressed run, the spotify installer just dis...
2012-04-12 7:09:19 PM
2018-02-10 6:07:00 PM
CobyUnger
Casual Listener
109717 Views
42 replies
3 likes

109717 Views
42 replies
3 likes

Solved!! Can't send songs or playlists to my friends! help!!

Whenever I try to send my friend a song, I type in their name into the first box of the "send to..." tab, and it always has the message of "Sorry, no results could be found". I am following my friend and they are following me, so that isn't the probl...

Screen Shot 2017-01-14 at 8.19.12 AM.png

Screen Shot 2017-01-14 at 8.21.12 AM.png

huffyypuffyy
Regular
Whenever I try to send my friend a song, I type in their name into the first box of the "send to..." tab, and it always has the message of "Sorry, no results could be found...
2017-01-14 4:18:14 PM
2018-02-10 5:11:55 PM
areyouRhinotho
Casual Listener
10059 Views
33 replies
2 likes
Mac

10059 Views
33 replies
2 likes

Solved!! Spotify prevents Mac from going to sleep

Hi, running the Spotify client prevents my Mac from going to sleep, even when no song is being played.By typing "pmset -g assertions" into the terminal window, you'll get a list of diagnostic information regarding power save mode. As long as Spotify ...

user-removed
Visitor
Hi, running the Spotify client prevents my Mac from going to sleep, even when no song is being played. By typing "pmset -g assertions" into the terminal window, you'll get a list of diagnos...
2012-05-13 6:12:45 PM
2018-02-10 11:11:47 AM
SteveJK
Newbie
35253 Views
69 replies
13 likes

35253 Views
69 replies
13 likes

App returns to windowed mode when exiting full screen album art

Minor issue, but definitely an annoyance. If I have Spotify open in the normal interface (song selection, playlists, etc.) in full screen mode in macOS, and then I click the button in the lower right corner to enter the full screen (big album art) mo...

jl2550
Newbie
Minor issue, but definitely an annoyance. If I have Spotify open in the normal interface (song selection, playlists, etc.) in full screen mode in macOS, and then I click the button in the lower right...
2018-02-09 8:46:04 PM
786 Views
0 replies
11 likes

786 Views
0 replies
11 likes

Spotify selecting playlist visual bug

Submitting a bug report for the a pretty minor graphical bug here's a demonstration of it. Essentially when you move your mouse fast enough the save to library function is highlighted when you are not on it. Occasionally if you get to another subfold...

corywmcdonald
Regular
Submitting a bug report for the a pretty minor graphical bug here's a demonstration of it. Essentially when you move your mouse fast enough the save to library function is highlighted when y...
2018-02-09 8:10:42 PM
317 Views
0 replies
0 likes

317 Views
0 replies
0 likes

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