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Desktop (Mac)

Discuss Spotify for Mac

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Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1543 Views
  • 1 replies
  • 0 likes
  • 1543 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3894 Views
  • 1 replies
  • 0 likes
  • 3894 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3148 Views
  • 1 replies
  • 3 likes
  • 3148 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38302 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38302 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164837 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164837 Views
  • 0 replies
  • 35 likes

SHUFFLE is broken! Spotify FIX IT!!!!!

Hi,So if Shuffle is prioritizing songs that are recently added then that is NOT a shuffle. If I did want to play new songs I'd set up a new playlist just for those and play those in that order. Other problems with adding new songs is I may just dump ...

  • Regular
  • Hi, So if Shuffle is prioritizing songs that are recently added then that is NOT a shuffle.  If I did want to play new songs I'd set up a new playlist just for those and play those in that orde...
  • Niki56789
  • Casual Listener
  • 3849 Views
  • 6 replies
  • 42 likes
  • Other
  • 3849 Views
  • 6 replies
  • 42 likes

"When your music ends, we continue playing..." notification keeps resurfacing

I've probably hit the X on that blue notification after playing a song maybe 30 times in the past 6 months. Once I hit X, it should go away forever. I like the feature, so I don't need to turn it off in Settings. I dislike the notification, because i...

  • Regular
  • I've probably hit the X on that blue notification after playing a song maybe 30 times in the past 6 months. Once I hit X, it should go away forever. I like the feature, so I don't need to turn it off...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Spotify keeps overwriting offline changes to playlist order in sidebar

I have quite a few playlists and I try to keep the organized, often while offline. Recently, Spotify has been reverting my efforts to organize back to previously unorganized states when it checks back in with data stored in the cloud. This is pretty ...

  • Casual Listener
  •  I have quite a few playlists and I try to keep the organized, often while offline.   Recently, Spotify has been reverting my efforts to organize back to previously unorganized states whe...
  • Eriicho
  • Regular
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Blank Screen - Have tried many proven solutions

Seemingly out of the blue, my desktop spotify began opening up to a blank black screen. I have looked through many community posts and have tried the following based on other solved cases: 1) logging out and then logging back in which I tried by usin...

  • Newbie
  • Seemingly out of the blue, my desktop spotify began opening up to a blank black screen. I have looked through many community posts and have tried the following based on other solved cases:   1...
  • mollybeee
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

can't use spotify via wi-fi

spotyfy tells me I have no internet connection when loging in thrugh wi-fi. ive tried from my mac mini and two diffrent iphones. it works fine when playing via 4G on the phones.ive been using spotify for a long time and this problem just appered uot ...

  • Newbie
  • spotyfy tells me I have no internet connection when loging in thrugh wi-fi. ive tried from my mac mini and two diffrent iphones. it works fine when playing via 4G on the phones. ive been using spoti...
  • mollybeee
  • Roadie
  • 596 Views
  • 2 replies
  • 0 likes
  • 596 Views
  • 2 replies
  • 0 likes

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  • Casual Listener
  •    cbcvbncv
  • 430 Views
  • 0 replies
  • 0 likes
  • 430 Views
  • 0 replies
  • 0 likes

Playlist wiped of all contents (not deleted, so can't recover).. please help!

EDIT: Resolved on the chat system - playlist needed to be restored from a backup held by Spotify, fixed in under a minute! Thanks Randy P! Hi guys, I'm not entirely sure what's happened, but one of my playlists has been cleared - something I definite...

  • Newbie
  • EDIT: Resolved on the chat system - playlist needed to be restored from a backup held by Spotify, fixed in under a minute! Thanks Randy P!   Hi guys,   I'm not entirely sure what's happ...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

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  • Regular
  • tyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy...
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes

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  • Casual Listener
  • iuhpoj[pok]poj[hojl[p;[;[
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Why are there two queues? "Next in Queue" and "Next Up"?

I find those two queues quite confusing and unintuitive. What is the purpose of having those two? When I play an album it gets into "Next Up" if I then want to add some tracks to the queue they get into "Next in Queue". And then they are played befor...

  • Regular
  • I find those two queues quite confusing and unintuitive. What is the purpose of having those two? When I play an album it gets into "Next Up" if I then want to add some tracks to the queue ...
  • 1687 Views
  • 0 replies
  • 29 likes
  • 1687 Views
  • 0 replies
  • 29 likes

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  • Casual Listener
  • tgtyutyuiyuiyuiyiu
  • 409 Views
  • 0 replies
  • 0 likes
  • 409 Views
  • 0 replies
  • 0 likes

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  • Regular
  • dxgbftcnhgfhjndxgbftcnhgfhjndxgbftcnhgfhjndxgbftcnhgfhjndxgbftcnhgfhjn
  • 721 Views
  • 0 replies
  • 0 likes
  • 721 Views
  • 0 replies
  • 0 likes

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  • Regular
  • sfsafa
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

My Mac Won't Play New Tracks

My Mac book that I got from school has used spotify jsut fine until recently. I can play all my old songs but new songs I want to play don't work and they will not play. What do I do to get them to play. It says that they are playing but no progress ...

  • Casual Listener
  • My Mac book that I got from school has used spotify jsut fine until recently. I can play all my old songs but new songs I want to play don't work and they will not play. What do I do to get them to p...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes