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Desktop (Mac)

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Forum Posts

Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

biyju2f63t16mhmzjal

Casual Listener

27702 Views

55 replies

9 likes

  • 27702 Views
  • 55 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

14121 Views

3 replies

0 likes

  • 14121 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

149377 Views

12 replies

25 likes

  • 149377 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

135535 Views

47 replies

20 likes

  • 135535 Views
  • 47 replies
  • 20 likes

Mac OSX Stream Quality WORST than iOS

I've been testing this extensively for the past month, with different speakers and headphones, both with Bluetooth or without. There are no more doubts: Spotify MAC OSX App streaming quality is inferior than the Spotify iOS App. I have "High-Quality ...

Casual Listener

I've been testing this extensively for the past month, with different speakers and headphones, both with Bluetooth or without.   There are no more doubts: Spotify MAC OSX App streaming qu...

ColoR1

Visitor

2981 Views

4 replies

5 likes

  • 2981 Views
  • 4 replies
  • 5 likes

Spotify desktop app creating ghosting/flickering on Dell monitor connected to M1 Macbook pro

PlanDuoCountryUsa DeviceM1 Macbook Pro 13" (2020)Dell U2720QOperating SystemMontery 12.5.1 My Question or IssueThe Spotify Desktop app will cause my Dell U2720Q monitor to blink, then behave erratically: ghosting of applications, minor color shifts a...

Regular

Plan Duo Country Usa   Device M1 Macbook Pro 13" (2020) Dell U2720Q Operating System Montery 12.5.1   My Question or Issue The Spotify Desktop app will cause my Dell U2720Q moni...

naturalimage

Regular

2317 Views

6 replies

2 likes

  • 2317 Views
  • 6 replies
  • 2 likes

Superuser Contribution Spotify uses 100% of CPU

PlanPremiumCountryUSADeviceMacBook Air 2020Operating SystemmacOS 12.6.8 My Question or IssueSince yesterday, Spotify and its associated helpers consistently use ~100% of my computer's CPU. Every time I open the program, my computer's fans scream so l...

Casual Listener

Plan Premium Country USA Device MacBook Air 2020 Operating System macOS 12.6.8   My Question or Issue Since yesterday, Spotify and its associated helpers consistently use ~100% of my c...

Joan

Moderator

588 Views

2 replies

0 likes

  • 588 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify thinks I'm not connected to the internet

The Internet connection is fine, the proxy settings in the application are off, but Spotify still thinks it is offline, reinstalling the application did not help. MacBook Pro 2020 Mac OS Monterey 12.3.1

Casual Listener

The Internet connection is fine, the proxy settings in the application are off, but Spotify still thinks it is offline, reinstalling the application did not help. MacBook Pro 2020 Mac OS Monterey 12....

o-mic

Newbie

2531 Views

4 replies

0 likes

  • 2531 Views
  • 4 replies
  • 0 likes

Superuser Contribution Desktop app suggests songs that are already in my playlist

My spotify desktop app recently started suggesting songs for my playlists that are already in my playlist. This makes expanding my playlists very much harder. If i add a song to my playlist via the suggested songs section, the app does not prompt me ...

Casual Listener

My spotify desktop app recently started suggesting songs for my playlists that are already in my playlist. This makes expanding my playlists very much harder. If i add a song to my playlist via the s...

Eni

Moderator

823 Views

5 replies

1 likes

  • 823 Views
  • 5 replies
  • 1 likes

Solved!! Remove Folder without removing playlist

PremiumAus Device Mac osx I have made folders but i can't seem to get my playlist out of them without deleting them

Casual Listener

Premium Aus   Device   Mac osx    I have made folders but i can't seem to get my playlist out of them without deleting them  

Gillzeee

Newbie

32249 Views

18 replies

0 likes

  • 32249 Views
  • 18 replies
  • 0 likes

Superuser Contribution [Mac] Spotify only playing from one ear of AirPods

PlanPremiumCountryHungaryDeviceMacBook Air M2Operating SystemmacOS Sonoma My Question or IssueWhenever I play music through my AirPods (haven't tested with other speakers), only one of the ears is working. I tried resetting and disabling the equalise...

Casual Listener

Plan Premium Country Hungary Device MacBook Air M2 Operating System macOS Sonoma   My Question or Issue Whenever I play music through my AirPods (haven't tested with other speakers), o...

Joan

Moderator

1163 Views

1 replies

0 likes

  • 1163 Views
  • 1 replies
  • 0 likes

Solved!! Something went wrong

Plan: PremiumCountry: Indonesia Device: Mac M1 ProOperating System: MacOS Sonoma 14.0 (23A344)Spotify App version: Spotify for macOS (Apple Silicon)1.2.21.1104.g42cf0a50---My Question or IssueI have been having this issues for a few days now, first I...

Casual Listener

Plan: Premium Country: Indonesia   Device: Mac M1 Pro Operating System: MacOS Sonoma 14.0 (23A344) Spotify App version: Spotify for macOS (Apple Silicon) 1.2.21.1104.g42cf0a...

Maxim

Spotify Star

1353 Views

3 replies

0 likes

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  • 0 likes

Spotify opens with darkened screen, and unresponsive

PlanPremiumCountryUSDeviceMacbook Pro 2014Operating SystemOSX Mojave My Question or IssueSo yeah, the above. I'm on a mac running Mojave. I reinstalled with the appropriate installer. Still happens. Internet connection good. I can play music from my ...

Regular

  Plan Premium Country US Device Macbook Pro 2014 Operating System OSX Mojave   My Question or Issue So yeah, the above. I'm on a mac running Mojave. I reinstalled with the appro...

thewillhelm

Regular

1219 Views

1 replies

0 likes

  • 1219 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Queue only showing 50 songs

Plan: PremiumCountry: USA Device: Macbook Pro 2018Operating System: macOS 10.15.7, CatalinaSpotify Desktop version: 1.1.55.498.gf9a83c60-a After the desktop app updated, the queue now only shows 50 tracks (playing + 49), even though more tracks are i...

Gig Goer

  Plan: Premium Country: USA   Device: Macbook Pro 2018 Operating System: macOS 10.15.7, Catalina Spotify Desktop version: 1.1.55.498.gf9a83c60-a   After the desktop ...

garbagecontent

Newbie

7977 Views

15 replies

3 likes

  • 7977 Views
  • 15 replies
  • 3 likes

Superuser Contribution Search bar gone!

Suddenly today, the small search window in the upper left of the Spotify window has disappeared! The only way to search is to scroll up to the top of the left sidebar, and click Search which takes you to the main Search window. Can't search from anyp...

Music Fan

Suddenly today, the small search window in the upper left of the Spotify window has disappeared!  The only way to search is to scroll up to the top of the left sidebar, and click Search which ta...

kvlorant

Newbie

12149 Views

14 replies

8 likes

  • 12149 Views
  • 14 replies
  • 8 likes

Superuser Contribution Re: is there anyway to shuffle two or more playlists?

Whenever I try to click the play button on the folder in the Spotify desktop app on Mac I get a "Spotify can't play this right now. If you have the file on your computer you can import it" message. I can play other tracks/playlists and I've restarted...

Newbie

Whenever I try to click the play button on the folder in the Spotify desktop app on Mac I get a "Spotify can't play this right now. If you have the file on your computer you can import it" message. I...

AlejaR

Moderator

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play release radar on other device doesn't prompt update

Operating SystemmacOS Ventura Version 13.3.1 My Question or IssueBy my observations, the songs in release radar update (when one is available) on explicit navigation to the playlist. When listening to the updated version of release radar on a device,...

Casual Listener

Operating System macOS Ventura Version 13.3.1   My Question or Issue By my observations, the songs in release radar update (when one is available) on explicit navigation to the playlist. Whe...

MihailY

Moderator

865 Views

3 replies

0 likes

  • 865 Views
  • 3 replies
  • 0 likes

Is there a way to trim tracks or cut "hidden" tracks from the ends of songs?

Several bands that I listen to have songs the contain "hidden" tracks. I dislike ending up with several minutes of silence while listening to music while working, and I'd love to have a way to "cut" the silence out of these songs or to just trim the ...

Music Fan

Several bands that I listen to have songs the contain "hidden" tracks. I dislike ending up with several minutes of silence while listening to music while working, and I'd love to have a way to "cut" ...

GFaru

Newbie

30188 Views

3 replies

7 likes

Mac
  • 30188 Views
  • 3 replies
  • 7 likes

Solved!!Superuser Contribution Installation for Mac OSX 14.0 Sonoma fails

PlanPremiumCountryGermany DeviceMacBook Pro 13" 2020 IntelOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi all,I am Betatesting MacOS 14.x Sonoma. The installation process of the Spotify app fails. See attached Screensho...

Casual Listener

Plan Premium Country Germany   Device MacBook Pro 13" 2020 Intel Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi all, I am Betatesting Ma...

AlexKemp

Casual Listener

2672 Views

2 replies

1 likes

installation
Mac OS X 14.0
sonoma
  • 2672 Views
  • 2 replies
  • 1 likes

Superuser Contribution I am logged in with my phone but it won't allow me to log in on my computer

I just now downloaded the Spotify app and tried to log in with a browser as well as with the app but neither of those worked yet, I CAN listen with my phone app

Visitor

I just now downloaded the Spotify app and tried to log in with a browser as well as with the app but neither of those worked yet, I CAN listen with my phone app

Dian

Spotify Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist tab and Friend Activity tab keeps resizing.

I'm on a Macbook, and every time I drag to resize the Spotify window to be smaller so I can multitask and use another app like Safari, the playlist tab and friend activity tab change sizes when I maximize the screen again. These two tabs will be way ...

Gig Goer

I'm on a Macbook, and every time I drag to resize the Spotify window to be smaller so I can multitask and use another app like Safari, the playlist tab and friend activity tab change sizes when I max...

Eni

Moderator

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't move on to the next song

PlanPremiumCountryAustraliaDeviceMacBook Air 2023Operating SystemLatest MacOS My Question or IssueHi Spotify will stop playing music, intermittently at the end of a song. It won't move on to the next song. I can't replicate it, but it does it every s...

Casual Listener

Plan Premium Country Australia Device MacBook Air 2023 Operating System Latest MacOS   My Question or Issue Hi   Spotify will stop playing music, intermittently at the end of a ...

Eni

Moderator

589 Views

3 replies

0 likes

  • 589 Views
  • 3 replies
  • 0 likes

Desktop version on MacOs: Data Cache

OS: Mac Os Ventura 13.5.2. I changed the download cache to a new location on another disc an named it "Spotify-Cache". The result was that "/Library/Application Support/Spotify/PersistentCache/Storage" got deleted, as expected. But when I download fi...

Regular

OS: Mac Os Ventura 13.5.2.   I changed the download cache to a new location on another disc an named it "Spotify-Cache". The result was that "/Library/Application Support/Spotify/PersistentCac...

1419 Views

0 replies

0 likes

  • 1419 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Offline Playlist Sync

I'm not sure if I'm missing something really obvious, but I have a handful of personal music files that are in MP3 format in a few playlists that won't sync to my iPhone. According to the instructions given by the app it tells me to go to the app on ...

Regular

I'm not sure if I'm missing something really obvious, but I have a handful of personal music files that are in MP3 format in a few playlists that won't sync to my iPhone.  According to the instr...

selbywall

Visitor

9767 Views

14 replies

1 likes

  • 9767 Views
  • 14 replies
  • 1 likes