Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1549 Views
  • 1 replies
  • 0 likes
  • 1549 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3901 Views
  • 1 replies
  • 0 likes
  • 3901 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3152 Views
  • 1 replies
  • 3 likes
  • 3152 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38326 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38326 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164841 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164841 Views
  • 0 replies
  • 35 likes

Regular issues with Spotify app loading VERY slow

I used to have this issue where on a regular basis, Spotify would completely fail to load in a reasonable amount of time. It's not like I've got a slow internet connection or a slow Mac. I'm using 300mb broadband and I've got a recent Mac with a dece...

  • Casual Listener
  • I used to have this issue where on a regular basis, Spotify would completely fail to load in a reasonable amount of time.   It's not like I've got a slow internet connection or a slow Mac. I'm...
  • 852 Views
  • 0 replies
  • 2 likes
  • 852 Views
  • 0 replies
  • 2 likes

Local files won't show up

I have been struggling with this problem for two weeks now. I recently switched over from Apple music to Spotify and transferred my playlists over. In those playlists, I have local files that show up on my desktop but not on my mobile device (iPhone ...

  • Newbie
  • I have been struggling with this problem for two weeks now. I recently switched over from Apple music to Spotify and transferred my playlists over. In those playlists, I have local files that sh...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Moving Song within Playlist

Can someone please tell me how to move a track within a Playlist I've already created? I'm woking form a desktop/Mac ... and am stumped. Can't imagine why this is so hard. Seems like this should be a basic function (but I am new to Spotify, using my ...

  • Newbie
  • Can someone please tell me how to move a track within a Playlist I've already created? I'm woking form a desktop/Mac ... and am stumped. Can't imagine why this is so hard.  Seems like this s...
  • ramaix42
  • Newbie
  • 3835 Views
  • 18 replies
  • 0 likes
  • 3835 Views
  • 18 replies
  • 0 likes

spotify says theres no internet connection when my vpn is connected

ive looking through the current posts on here about spotify not working while a vpn is conneted and nothing has been able to help. i've tried deleting then reinstalling and spotify wouldnt even download with my vpn coonected. i have my vpn set to the...

  • Newbie
  • ive looking through the current posts on here about spotify not working while a vpn is conneted and nothing has been able to help. i've tried deleting then reinstalling and spotify wouldnt even downl...
  • 253 Views
  • 0 replies
  • 0 likes
  • Mac
  • 253 Views
  • 0 replies
  • 0 likes

Music Randomly Starts Playing

This has been happening for three weeks now. At random intervals, even when I'm not sitting at my computer songs will start playing. Somtimes it is the next song in the playlist I had paused, other times it is a random song I've never listened to bef...

  • Newbie
  • This has been happening for three weeks now.  At random intervals, even when I'm not sitting at my computer songs will start playing.  Somtimes it is the next song in the playlist I had pau...
  • 830 Views
  • 0 replies
  • 0 likes
  • 830 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloading Spotify songs as premium outside of playlists

I have no clue if my friend is trolling me or not but he says he can download songs that he "likes" or presses the Check mark on in the tab "Your Music > Songs" He says theres a download button there for him. But i only find a download button on play...

  • Newbie
  • I have no clue if my friend is trolling me or not but he says he can download songs that he "likes" or presses the Check mark on in the tab "Your Music > Songs" He says theres a download button th...
  • didieracm
  • Casual Listener
  • 1308 Views
  • 4 replies
  • 1 likes
  • 1308 Views
  • 4 replies
  • 1 likes

Solved!! Unable to connect to facebook?

Hey, I'm trying to connect my premium account to facebook. Whenever I click on the "Connect" button I get a message "ok" from facebook and that's it. nothing else happens and my account isn't linked. does anyone have a solution for this? thanks!

  • Casual Listener
  • Hey, I'm trying to connect my premium account to facebook. Whenever I click on the "Connect" button I get a message "ok" from facebook and that's it. nothing else happens and my account isn't linked....
  • ElfRiderX
  • Newbie
  • 9200 Views
  • 47 replies
  • 0 likes
  • 9200 Views
  • 47 replies
  • 0 likes

friend feed missing

Why is the friend feed now missing? I have the box checked for it to show up. How do things like this just happen? It makes me hesitate to abandon iTunes for Spotify.

  • Roadie
  • Why is the friend feed now missing? I have the box checked for it to show up. How do things like this just happen? It makes me hesitate to abandon iTunes for Spotify.    
  • 466 Views
  • 0 replies
  • 0 likes
  • feed
  • 466 Views
  • 0 replies
  • 0 likes

Solved!! Multimedia UI

After I press Volume Up or Volume Down Multimedia UI don't show.I tried to change in Advanced options to switched off and on and it didn't worked.Before newest update all was good.

  • Casual Listener
  • After I press Volume Up or Volume Down Multimedia UI don't show. I tried to change in Advanced options to switched off and on and it didn't worked. Before newest update all was good.
  • lesenus
  • Casual Listener
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Local files ID tags are messed up

The ID tags on some of my local files are messed up. It might even specifically be on Chance the Rapper's Acid Rap. I have already tried making sure the ID tags are correct in iTunes, emptying the cache, uninstalling/reinstalling and turning the loca...

Screen Shot 2017-11-16 at 5.05.43 AM.png Screen Shot 2017-11-16 at 5.03.32 AM.png
  • Visitor
  • The ID tags on some of my local files are messed up. It might even specifically be on Chance the Rapper's Acid Rap. I have already tried making sure the ID tags are correct in iTunes, emptying the ca...
  • 471 Views
  • 0 replies
  • 0 likes
  • local files
    Mac
  • 471 Views
  • 0 replies
  • 0 likes

Bring back search dropdown menu

Hi,seriously, ability to start searching for artist/track/album in desktop app and then using dropdown menu and keyboard was so useful.. Search results were presented one below another, it was fast and comfortable to use it. Why did you change it?Now...

  • Casual Listener
  • Hi, seriously, ability to start searching for artist/track/album in desktop app and then using dropdown menu and keyboard was so useful.. Search results were presented one below another, it was fast...
  • Anamon
  • Roadie
  • 770 Views
  • 5 replies
  • 8 likes
  • Mac
  • 770 Views
  • 5 replies
  • 8 likes

Reordering Nested Folders locks out playlist organization

I have a ton of playlists that I've organized into folders, but if I try to move a folder that's inside another folder, it doesn't actually move, and I can't move any other folders or playlists until I restart the desktop client.

  • Newbie
  • I have a ton of playlists that I've organized into folders, but if I try to move a folder that's inside another folder, it doesn't actually move, and I can't move any other folders or playlists until...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Solved!! [MAC] Slow-like pitch/tempo, as if music tuned 1 step down

I feel like the songs are playing in a slower tempo and lower pitch. The problem is very likely to be on the downloadable app, since i've just tried the web player and it worked perfect. The same song sounds perfect on my iTunes and the web player, b...

  • Casual Listener
  • I feel like the songs are playing in a slower tempo and lower pitch. The problem is very likely to be on the downloadable app, since i've just tried the web player and it worked perfect.   ...
  • mRkukov
  • Newbie
  • 47146 Views
  • 14 replies
  • 1 likes
  • Mac
  • 47146 Views
  • 14 replies
  • 1 likes

Trouble Syncing Local Files from One Computer to Another

I made a playlist on the Spotify App on my Mac a while ago that includes some local files. When I downloaded this playlist on my iPhone the local files synced up and it allowed me to play the local files on my iPhone. I recently got a new Windows PC,...

  • Newbie
  • I made a playlist on the Spotify App on my Mac a while ago that includes some local files. When I downloaded this playlist on my iPhone the local files synced up and it allowed me to play the local&n...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

deleted

deleted

  • Regular
  • deleted
  • 484 Views
  • 0 replies
  • 0 likes
  • Mac
    streaming
    Streaming Issue
  • 484 Views
  • 0 replies
  • 0 likes

Mac Keyboard Shortcuts

I have the new MacBook and until a few days ago I was able to skip/pause songs via my Keyboard (with the buttons at the top). Well, this does not work anymore as soon as I minimise Spotify (like when I use Safari). I do not recall changing anything i...

  • Casual Listener
  • I have the new MacBook and until a few days ago I was able to skip/pause songs via my Keyboard (with the buttons at the top). Well, this does not work anymore as soon as I minimise Spotify (like when...
  • paultmau
  • Casual Listener
  • 2742 Views
  • 2 replies
  • 0 likes
  • 2742 Views
  • 2 replies
  • 0 likes

Shuffle permanently on!

Hi Everyone, All my playlists are playing in shuffle mode even when it is not selected - why is this happening? Thanks

  • Newbie
  • Hi Everyone,   All my playlists are playing in shuffle mode even when it is not selected - why is this happening?   Thanks
  • iamandyhill
  • Community Legend
  • 843 Views
  • 1 replies
  • 0 likes
  • 843 Views
  • 1 replies
  • 0 likes

Spotify slow to load and search

I'm having an issue where the Spotify application won't load searches and sometimes other parts of the application. It will give the spinning loading icon but won't ever load. It mainly happens when I'm searching, but sometimes it happens when going ...

  • Newbie
  • I'm having an issue where the Spotify application won't load searches and sometimes other parts of the application. It will give the spinning loading icon but won't ever load. It mainly happens ...
  • 953 Views
  • 0 replies
  • 1 likes
  • 953 Views
  • 0 replies
  • 1 likes

Cannot Disable Local Files Syncing

I'm running the Mac OS X 8.5 with the Spotify client version 0.9.7.16.g4b197456 I uncheck all the 'local files' boxes in the preference but everytime I startup Spotify it tries to scan an import my local files. I feel this is an invasion of my privac...

  • Casual Listener
  • I'm running the Mac OS X 8.5 with the Spotify client version 0.9.7.16.g4b197456   I uncheck all the 'local files' boxes in the preference but everytime I startup Spotify it tries to scan an ...
  • imzumek
  • Regular
  • 1430 Views
  • 6 replies
  • 0 likes
  • Mac
  • 1430 Views
  • 6 replies
  • 0 likes

Is there anyway to download a song in a Mac without the song being in a playlist?

I want to donwload an individual song from my music library if not my whole music library but I don't want to add them to a playlist. Is that possible? I have a mac by the way. thank you

  • Newbie
  • I want to donwload an individual song from my music library if not my whole music library but I don't want to add them to a playlist. Is that possible? I have a mac by the way. thank you
  • 458 Views
  • 0 replies
  • 1 likes
  • 458 Views
  • 0 replies
  • 1 likes