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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Desktop (Mac)

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Forum Posts

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • Bubbert
  • Casual Listener
  • 33057 Views
  • 16 replies
  • 1 likes
  • Error
    music stops
  • 33057 Views
  • 16 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 161322 Views
  • 0 replies
  • 34 likes
  • Mac
  • 161322 Views
  • 0 replies
  • 34 likes

Playlist won't complete downloading on Mac OS 10.11

Maybe this isn't a huge issue, but it is driving me up the wall for some reason. (See attached image to the right.) This one playlist won't "complete" the download process. All of the songs do appear to be successfully download. While I haven't tried...

help.png
  • Newbie
  • Maybe this isn't a huge issue, but it is driving me up the wall for some reason. (See attached image to the right.)   This one playlist won't "complete" the download process. All of the song...
  • 112 Views
  • 0 replies
  • 0 likes
  • Mac
  • 112 Views
  • 0 replies
  • 0 likes

Friend Feed Sidebar Replaced by Recently Played Feature!

Hello to all: Any user posting about the Friend Feed being replaced by Recently Played feature, please post your feedback to this thread here: https://community.spotify.com/t5/Help-Desktop-Mac/Friend-feed-sidebar-replaced-by-recently-played/td-p/1305...

  • Visitor
  • Hello to all:   Any user posting about the Friend Feed being replaced by Recently Played feature, please post your feedback to this thread here: https://community.spotify.com/t5/Help-De...
  • 336 Views
  • 0 replies
  • 1 likes
  • Mac
    Windows
  • 336 Views
  • 0 replies
  • 1 likes

Black screen with endless circle dots!

Tried everything I could think of...Quitting the app (had to force quit it)Restarted my laptop.Deleted the ru.mo thingReinstalled the app. Nothing.My internet is working fine obviously.

Screen Shot 2016-03-13 at 6.52.23 PM.png
  • Casual Listener
  • Tried everything I could think of... Quitting the app (had to force quit it) Restarted my laptop. Deleted the ru.mo thing Reinstalled the app.   Nothing. My internet is working fine obvio...
  • Bittencourt
  • Spotify Star
  • 303 Views
  • 3 replies
  • 0 likes
  • Mac
  • 303 Views
  • 3 replies
  • 0 likes

Spotify only downloads onto iPhone if song is played

I have an iPhone 6. Latest OS and Spotify app. 32Gb free space. Have been using successfully for years and suddenly new offline song are not downloading unless I play them, only then do I get the green arrow. Otherwise it hangs on waiting to download...

  • Visitor
  • I have an iPhone 6. Latest OS and Spotify app. 32Gb free space. Have been using successfully for years and suddenly new offline song are not downloading unless I play them, only then do I get the gre...
  • 82 Views
  • 0 replies
  • 0 likes
  • Mac
  • 82 Views
  • 0 replies
  • 0 likes

Spotify Refuses to Shuffle Play (ALL PLATFORMS)

Hi there. I've had a problem with a couple of my Spotify Playlists recently and I chose not to post about until now because I wanted to do some testing to make sure this problem is not easily solveable. Problem:Two specific playlists of mine on Spoti...

  • Music Fan
  • Hi there.   I've had a problem with a couple of my Spotify Playlists recently and I chose not to post about until now because I wanted to do some testing to make sure this problem is not easil...
  • Daga
  • Music Fan
  • 249 Views
  • 1 replies
  • 0 likes
  • Mac
    Windows
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! DELETE

  • Casual Listener
  • Jordi
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • Mac
  • 126 Views
  • 1 replies
  • 0 likes

Empty account after changing phones

I have recently got a new phone, can access my Spotify account but it is empty

  • Newbie
  • I have recently got a new phone, can access my Spotify account but it is empty
  • 71 Views
  • 0 replies
  • 0 likes
  • Mac
  • 71 Views
  • 0 replies
  • 0 likes

Update doesn't work!!!

Hi, I'm kinda new to Spotify and just updated to the latest version.... but all I get is a black screen. How do i fix this? The help instructions I have found basically suck balls and of course there is no direct contact/help for Spotify... Any help ...

  • Newbie
  • Hi,   I'm kinda new to Spotify and just updated to the latest version.... but all I get is a black screen.   How do i fix this? The help instructions I have found basically suck balls a...
  • Jazbear55
  • Newbie
  • 847 Views
  • 3 replies
  • 0 likes
  • Mac
  • 847 Views
  • 3 replies
  • 0 likes

Spotify search bug on OSX desktop

Apparently there's a bug on Spotify 1.0.24.104.g92a22684 on MacosX 10.11.3. You can't move the Spotify Window if the search menu is open.

search_bug.png
  • Music Fan
  • Apparently there's a bug on Spotify 1.0.24.104.g92a22684 on MacosX 10.11.3.   You can't move the Spotify Window if the search menu is open.  
  • 120 Views
  • 0 replies
  • 0 likes
  • Mac
  • 120 Views
  • 0 replies
  • 0 likes

Spotify won't share what I'm listening to on Facebook.

Hi, Whenever I create a playlist or star a song in Spotify it will share on Facebook, but it won't do the same with the songs I listen to. I think it's weird how it shares some stuff but not the listening activity. I use Spotify on my computer and sm...

  • Casual Listener
  • Hi,   Whenever I create a playlist or star a song in Spotify it will share on Facebook, but it won't do the same with the songs I listen to. I think it's weird how it shares some stuff but n...
  • mikron87
  • Newbie
  • 1404 Views
  • 4 replies
  • 0 likes
  • Mac
  • 1404 Views
  • 4 replies
  • 0 likes

Solved!! Can't share playlist with another spotify user

I have a Facebook-connected premium Spotify account that I am letting my boyfriend use on his device. Since we can't both use it at the same time, I started another premium account just for my use. This second account is not connected to a FB account...

  • Casual Listener
  • I have a Facebook-connected premium Spotify account that I am letting my boyfriend use on his device. Since we can't both use it at the same time, I started another premium account just for my use. T...
  • MichaelKnoll
  • Newbie
  • 28123 Views
  • 16 replies
  • 1 likes
  • Mac
  • 28123 Views
  • 16 replies
  • 1 likes

Crashing

My Spotify has worked fine for 2 years but now it will only play for 10minutes (exactly) before crashing & closing down on my iPhone. Why is this?

  • Newbie
  • My Spotify has worked fine for 2 years but now it will only play for 10minutes (exactly) before crashing & closing down on my iPhone. Why is this?
  • Nico
  • Community Legend
  • 91 Views
  • 1 replies
  • 0 likes
  • Mac
  • 91 Views
  • 1 replies
  • 0 likes

Search is not working

Cmon guys. Recently I upgraded my account to pro and downloaded the desktop version. The search option is not working!! Something went wrong when looking for a song or artists!! It happens with my iphone and my desktop with Windows What should I do? ...

  • Casual Listener
  • Cmon guys. Recently I upgraded my account to pro and downloaded the desktop version. The search option is not working!!    Something went wrong when looking for a song or artists!! It hap...
  • mattrozen83
  • Casual Listener
  • 251 Views
  • 2 replies
  • 0 likes
  • Mac
    Windows
  • 251 Views
  • 2 replies
  • 0 likes

error occur

"error occur "showed on screen. Try to reboot my pad and phone, even delete and reset the app for several times bug nothing help. what can I do?

  • Newbie
  • "error occur "showed on screen. Try to reboot my pad and phone, even delete and reset the app for several times bug nothing help. what can I do?
  • Nico
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Mac
  • 146 Views
  • 1 replies
  • 0 likes

Cover Art missing on Apple TV when streaming via Airfoil from Mac

Hi,lately Spotify on my Mac no longer shows albun cover art on my Apple TV when streaming to it via Airfoil.This has worked fine in the past. Running On OS X Yosemite.The developers at Rogue Amoeba said that tis is not an Airfoil problem and was intr...

  • Casual Listener
  • Hi, lately Spotify on my Mac no longer shows albun cover art on my Apple TV when streaming to it via Airfoil. This has worked fine in the past. Running On OS X Yosemite. The developers at Rogue Am...
  • DreamboyCAT
  • Casual Listener
  • 2496 Views
  • 11 replies
  • 9 likes
  • Mac
  • 2496 Views
  • 11 replies
  • 9 likes

Activity Feed not showing up

So I last updated my spotify around 10 days ago and just today I noticed my Activity Feed is gone. I have gone into my account and clicked to not show it and then clicked on it again to try and force it to come up, but nothing happens. I have also tr...

  • Newbie
  • So I last updated my spotify around 10 days ago and just today I noticed my Activity Feed is gone. I have gone into my account and clicked to not show it and then clicked on it again to try and force...
  • 158 Views
  • 0 replies
  • 0 likes
  • Mac
  • 158 Views
  • 0 replies
  • 0 likes

Football streaming

I have just been told that you can watch live football streams through spotfy, is this true and if it is, how?

  • Newbie
  • I have just been told that you can watch live football streams through spotfy, is this true and if it is, how?
  • user-removed
  • Not applicable
  • 2244 Views
  • 1 replies
  • 0 likes
  • Mac
  • 2244 Views
  • 1 replies
  • 0 likes

Embed Code doesn't update

Hey guys, i think, i've a bug with my spotify playlist. Even though i'v updated the playlst days ago, it doesn't update me the embed code. It still shows the old (deleted) Songs. Can anyone help me out with that? Cheers, Yannick

  • Newbie
  • Hey guys,    i think, i've a bug with my spotify playlist.   Even though i'v updated the playlst days ago, it doesn't update me the embed code. It still shows the old (deleted) Son...
  • 272 Views
  • 0 replies
  • 1 likes
  • Mac
    Windows
  • 272 Views
  • 0 replies
  • 1 likes

Lyrics Section Says Song is "Instrumental"--But It's Not

I've recently discovered the "Lyrics" feature in Spotify, and I've been having a lot of fun with it. I've been adding and timing lyrics left and right. But one of my favorite songs by one of my favorite bands says it's instrumental... it even says su...

  • Casual Listener
  • I've recently discovered the "Lyrics" feature in Spotify, and I've been having a lot of fun with it. I've been adding and timing lyrics left and right. But one of my favorite songs by one of my favor...
  • Feminist
  • Regular
  • 1904 Views
  • 3 replies
  • 1 likes
  • Mac
  • 1904 Views
  • 3 replies
  • 1 likes

Solved!! Mac running Yosemite Spotify Crashes

I have re-downloaded Spotify to my Mac computer running 10.10.2 but it continues to crash every time I open it. The Spotify version is: 1.0.3.101.gbfa97dfe. Any recommendations? Thanks for your help.

  • Casual Listener
  • I have re-downloaded Spotify to my Mac computer running 10.10.2 but it continues to crash every time I open it. The Spotify version is: 1.0.3.101.gbfa97dfe. Any recommendations?   Thanks for y...
  • kald
  • Newbie
  • 2142 Views
  • 6 replies
  • 0 likes
  • Mac
  • 2142 Views
  • 6 replies
  • 0 likes