Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • Bubbert
  • Casual Listener
  • 33092 Views
  • 16 replies
  • 1 likes
  • Error
    music stops
  • 33092 Views
  • 16 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 161356 Views
  • 0 replies
  • 34 likes
  • Mac
  • 161356 Views
  • 0 replies
  • 34 likes

Some Tracks Don't play Anymore

Hi, since a week or so I've noticed that some tracks don't play. The player just hangs at the begining of the track. It happens quite frequently. I'm mainly using the Mac client. This is quite annoying!

  • Casual Listener
  • Hi,   since a week or so I've noticed that some tracks don't play. The player just hangs at the begining of the track. It happens quite frequently. I'm mainly using the Mac client. This is qui...
  • JustSven
  • Casual Listener
  • 394 Views
  • 5 replies
  • 1 likes
  • Mac
  • 394 Views
  • 5 replies
  • 1 likes

How to make "Listened to" section appear on facebook?

Hi guys, do any of you know how to get the section of your timeline on Facebook to show what you've recently listened to? I used to be there a long time ago but I forgot about it and when I checked back again it was no longer there. Some of my friend...

  • Casual Listener
  • Hi guys, do any of you know how to get the section of your timeline on Facebook to show what you've recently listened to? I used to be there a long time ago but I forgot about it and when I checked b...
  • MauriceMV
  • Spotify Star
  • 11822 Views
  • 4 replies
  • 0 likes
  • Mac
  • 11822 Views
  • 4 replies
  • 0 likes

OS X Preventing Sleep

When displaying the following announcement Spotify prevents OS X from sleeping and also uses 200-300% CPU. I can't find any bug reporting anywhere. Has anybody else found this problem? https://www.dropbox.com/s/e3ntxm9vfunfg8p/Screen%20Shot%202015-05...

  • Newbie
  • When displaying the following announcement Spotify prevents OS X from sleeping and also uses 200-300% CPU. I can't find any bug reporting anywhere. Has anybody else found this problem?   https...
  • 205 Views
  • 0 replies
  • 0 likes
  • Mac
  • 205 Views
  • 0 replies
  • 0 likes

All the starred songs disappeared from the Starred playlist

I was playing a song from my starred playlist and then they all dissappeared. Please help me bring them back. Using desktop client on Mac laptop.

  • Casual Listener
  • I was playing a song from my starred playlist and then they all dissappeared. Please help me bring them back. Using desktop client on Mac laptop.
  • LordRollin
  • Community Legend
  • 196 Views
  • 5 replies
  • 0 likes
  • Mac
  • 196 Views
  • 5 replies
  • 0 likes

Browser jumps around randomly

Steps to repro: Click "Browse" in left navScroll down a bit and click on "New Releases" link in the middle of the pagePlay a song from the "New Releases" sectionExpected: The Spotify browser doesn't change Actual: After about 5 seconds, the browser j...

  • Casual Listener
  • Steps to repro:   Click "Browse" in left nav Scroll down a bit and click on "New Releases" link in the middle of the page Play a song from the "New Releases" section Expected: The Spotif...
  • eugenesong
  • Casual Listener
  • 502 Views
  • 2 replies
  • 0 likes
  • Mac
  • 502 Views
  • 2 replies
  • 0 likes

Songs not playing - progress bar shows as full and pause button shows

Since a few weeks back I'm having issues with Spotify not playing a number of songs. The progress bar shows up as full (song completed) from the start and I can't move the circle on the progress bar manually to restart or start the song at an earlier...

  • Newbie
  • Since a few weeks back I'm having issues with Spotify not playing a number of songs. The progress bar shows up as full (song completed) from the start and I can't move the circle on the progress bar ...
  • Skellingtor
  • Community Legend
  • 842 Views
  • 1 replies
  • 0 likes
  • Mac
  • 842 Views
  • 1 replies
  • 0 likes

Search results in alphabetic order/Mac

There used to be a very useful feature where you could get the search results in alphabetic order by clicking on track, artist or album. Have this feature been removed? Please help me, I'm going insane!!!

  • Newbie
  • There used to be a very useful feature where you could get the search results in alphabetic order by clicking on track, artist or album. Have this feature been removed? Please help me, I'm going...
  • Soundofus
  • Spotify Star
  • 141 Views
  • 1 replies
  • 1 likes
  • Mac
  • 141 Views
  • 1 replies
  • 1 likes

saved albums/songs not playing

None of my saved albums or songs will play. All other songs work without a problem. When I click play, there is no sound and no progress shown in the time bar on the bottom, but I can push pause as if it were playing. Additionally, none of my "local ...

  • Regular
  • None of my saved albums or songs will play. All other songs work without a problem. When I click play, there is no sound and no progress shown in the time bar on the bottom, but I can push pause as i...
  • 246 Views
  • 0 replies
  • 0 likes
  • Mac
  • 246 Views
  • 0 replies
  • 0 likes

Radio not working with Spotify Connect

Whenever I use Radio (whether desktop Mac or iOS version) together with Spotify Connect, the UI messes up. The current playing song (bottom left on desktop player) is not aligned to the Radio UI (middle of screen with thumbs up/down). UI just loses t...

  • Casual Listener
  • Whenever I use Radio (whether desktop Mac or iOS version) together with Spotify Connect, the UI messes up. The current playing song (bottom left on desktop player) is not aligned to the Radio UI (mid...
  • 204 Views
  • 0 replies
  • 0 likes
  • Mac
  • 204 Views
  • 0 replies
  • 0 likes

songs not playing

I currently have spotify premium and full songs and albums are NOT playing. I will push play and the line at the bottom starts to fill with a little bit of the lime green progress bar as if it's about to play and then it stops. It shows the pause but...

  • Regular
  • I currently have spotify premium and full songs and albums are NOT playing. I will push play and the line at the bottom starts to fill with a little bit of the lime green progress bar as if it's abou...
  • amyyybeeee
  • Regular
  • 141 Views
  • 1 replies
  • 0 likes
  • Mac
  • 141 Views
  • 1 replies
  • 0 likes

"Top Recommendations for You" Never Changes Anymore

The Discover section has been by far my favorite Spotify feature, and used to update frequently based on music I had been listening to lately. In the last month or more, I've noticed that it is still making recommendations based on music I listened t...

  • Newbie
  • The Discover section has been by far my favorite Spotify feature, and used to update frequently based on music I had been listening to lately. In the last month or more, I've noticed that it is still...
  • 331 Views
  • 0 replies
  • 3 likes
  • Mac
  • 331 Views
  • 0 replies
  • 3 likes

Why can't I jump to current track?

I have thousands of songs in a single playlist.If I want to delete a song from the playlist, I have to scroll down all the way to find it.I thought clicking on the album art directs to the current track,but it only directs to the playlist the song is...

  • Casual Listener
  • I have thousands of songs in a single playlist. If I want to delete a song from the playlist, I have to scroll down all the way to find it. I thought clicking on the album art directs to the curren...
  • DasPeter
  • Community Legend
  • 324 Views
  • 3 replies
  • 2 likes
  • Mac
  • 324 Views
  • 3 replies
  • 2 likes

New and latest Mac OS X realeases not saving advanced preferences !

Hi. I'm on a iMac 27" running Yosemite latest system and yesterday i tried to update Spotify as always but thistime i had to go back to a ealier version 0.9.x because the new 1.0.x is not remembering/saving the advanced prefrences !!!It's a big annoy...

  • Newbie
  • Hi.   I'm on a iMac 27" running Yosemite latest system and yesterday i tried to update Spotify as always but this time i had to go back to a ealier version 0.9.x because the new 1.0.x is not ...
  • forthedot
  • Music Fan
  • 314 Views
  • 1 replies
  • 0 likes
  • Mac
  • 314 Views
  • 1 replies
  • 0 likes

Facility To Make Individual Tracks Offline Within A Playlist

I've got loads of playlists comprising of tracks where on average I can find about 80% of them on Spotify so I have to complete the playlists with the remaining 20% using mp3 tracks that I own and making them 'local files' and then setting them to of...

  • Casual Listener
  • I've got loads of playlists comprising of tracks where on average I can find about 80% of them on Spotify so I have to complete the playlists with the remaining 20% using mp3 tracks that I own and ma...
  • 123 Views
  • 0 replies
  • 1 likes
  • Mac
  • 123 Views
  • 0 replies
  • 1 likes

Solved!! offline-mode; only playlists?

Hey guys, I use the "your music" option very often and i have just a few playlists. But i would love to enjoy my music from the "your music" part, without marking all titles and copying them into a playlist. Is there a way to do so or is offline-mode...

  • Newbie
  • Hey guys,   I use the "your music" option very often and i have just a few playlists. But i would love to enjoy my music from the "your music" part, without marking all titles and copying them...
  • fakedad
  • Regular
  • 240 Views
  • 1 replies
  • 0 likes
  • Mac
  • 240 Views
  • 1 replies
  • 0 likes

Spotify keeps playing an artist I don't like!

Even when trying to play an album or playlist, spotify keeps returning to songs of a hip-hop artist I don't like. Continually. I prefer folk rock or classical or jazz but how do I get rid of this artist? So frustrating as is the fact that I can't tal...

  • Casual Listener
  • Even when trying to play an album or playlist, spotify keeps returning to songs of a hip-hop artist I don't like.  Continually.  I prefer folk rock or classical or jazz but how do I get rid...
  • 853 Views
  • 0 replies
  • 2 likes
  • Mac
  • 853 Views
  • 0 replies
  • 2 likes

Spotify Will Not Open On My Mac! Frozen/Unresponsive!

DescriptionI double tap Spotify on my dock to open. The icon bounces for roughly a minute, before the program is flagged as frozen & unresponsive with a request to 'Ignore' or send a report to Apple. This then leads to the program being closed/force ...

  • Visitor
  • Description I double tap Spotify on my dock to open. The icon bounces for roughly a minute, before the program is flagged as frozen & unresponsive with a request to 'Ignore' or send a report to ...
  • 252 Views
  • 0 replies
  • 0 likes
  • Mac
  • 252 Views
  • 0 replies
  • 0 likes

starred songs have disappeared

I just went onto my account on my phone and see there are 0 songs in my starred play list suddenly. Any suggestions?Thank you

  • Newbie
  • I just went onto my account on my phone and see there are 0 songs in my starred play list suddenly. Any suggestions? Thank you
  • 156 Views
  • 0 replies
  • 0 likes
  • Mac
  • 156 Views
  • 0 replies
  • 0 likes

Latest desktop version so slow it's unusable

Guys, I'm sorry. I never leave messages like this but this new desktop version of Spotify - OH. MY GOD. It's so slow it's not even usable? How did this get released? It seems someone on the team was over their head and got ahead of the average user i...

  • Regular
  •   Guys, I'm sorry. I never leave messages like this but this new desktop version of Spotify - OH. MY GOD. It's so slow it's not even usable?   How did this get released? It seems someone...
  • Pergolaattori
  • Casual Listener
  • 3171 Views
  • 11 replies
  • 25 likes
  • Mac
  • 3171 Views
  • 11 replies
  • 25 likes

Bug in my Playlist

Hi Guys, This problem happens in Windows and Mac Clients. Sometimes my playlist can't play some songs. I click on Play in some music on the list and they don't start to play. Others musics starts to play but plays a different music, other music of my...

  • Newbie
  • Hi Guys,   This problem happens in Windows and Mac Clients.   Sometimes my playlist can't play some songs.   I click on Play in some music on the list and they don't start t...
  • 183 Views
  • 0 replies
  • 0 likes
  • Mac
    Windows
  • 183 Views
  • 0 replies
  • 0 likes